ScoutGuarding IT Recensioni 

191
•
TrustScore 1.5 su 5

1,3

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Valutata 1 stelle su 5

We purchased 2 cameras from Wyldcam, the functionality was extremely poor, no WiFi or Bluetooth connection even when stood by the camera and didn’t record onto the sim. We have requested returns addre... Leggi di più

Valutata 1 stelle su 5

The camera arrived but never worked, support failed to reply. When I asked for a refund they ignored me. This is an absolute SCAM. Never use this company

Valutata 1 stelle su 5

How I wish I had read these comments before buying a trail camera from these scammers. At the moment I am £133 down and no camera and SD cards and no response to my emails. I am going to have to go th... Leggi di più

Valutata 2 stelle su 5

Bought the DIY nest box camera kit. Arrived quickly but so many adaptors and extension leads and very vague set up instructions. Eventually I got it working after buying a range extender antenna and a... Leggi di più

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Informazioni di contatto

1,3

Pessimo

TrustScore 1.5 su 5

191 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,3

Tutte le recensioni

(191)

8 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

AVOID AVOID AVOID

Absolutely awful from start to finish. Ordered a camera in excess of £180. Advised shipped but didn’t turn up and had to get a replacement. Replacement received. Poorly packaged and did not look the same as what we thought we had ordered. No reply to emails or telephone calls. Returned product. They didn’t accept delivery so package was returned to us. Resent to a PO Box number and signed for. Still no refund and very little communication. Now seeking compensation via Barclaycard. Avoid at all costs.

UPDATE: Finally received full refund on 3rd May.

30 dicembre 2023
Non scritta su invito
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Risposta di ScoutGuarding IT

Hi Roger,

We sincerely apologise for the frustration and inconvenience you experienced with your recent order.

Refunds typically take a few working days to process, though the exact timing can vary depending on the payment method. While we process refunds immediately on our end, it may take longer for the funds to appear in your account due to the payment provider's processing times.

I have shared your feedback with our team to investigate this further.
Your feedback is invaluable to us as we strive to improve our services. If you have any further concerns or require additional assistance, please do not hesitate to reach out to us directly.

We hope to have the chance to serve you better in the future.

Valutata 5 stelle su 5

Great product

Great product, quick and efficient. I’m a professional cameraman and was really impressed with the camera and service.

6 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Great product and service

Easy to find what I needed, a replacement camera for our birdbox as old one had 'expired'. Simple to order and pay, delivery received promptly and product was exactly as described. Images are clearer and more colour correct than previous model.

14 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Rating a 5 but would do higher if I…

Rating a 5 but would do higher if I could.
Excellent service, they exceeded our expectations by including extra cabling and fittings for our bespoke owl wildlife camera system. Everything went together exceptionally easy.

We previously bought a garden WiFi bird box camera system 2 years ago and have been thrilled with it.
Our camera did fail recently and support team sorted a replacement with no hassle with next day delivery service.

Thank you for offering a great service and product range.

27 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent helpful customer service

Excellent helpful customer service! I am very impressed with the bird box camera set & additional camera. I bought both & delivered quickly. I would recommend ukwildlifecameras to anyone!

20 settembre 2023
Non scritta su invito
Valutata 3 stelle su 5

Very poor communication

Very poor communication, twice I asked for technical advice never got any further than the very pleasant receptionist. I paid for their 3/4 day delivery it took six.
The goods I purchased were well wrapped and of the highest quality. Thank you for that

11 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Unable to use 8 weeks after payment!!

Ordered a trail cam on 4/5/23 to watch wildlife in the garden. Still can't use the thing on 30 June. First it took weeks to arrive. Then there are no instructions. Could be faulty for all I know as it only seems to switch on and off. Contacted them twice and no reply. Now got PayPal involved as I'd like a refund. Wish I'd bought elsewhere but the website gave me confidence. Should have read the reviews though.

8/7/23 - still no response despite asking for a refund a week ago. Avoid!

12/7/23 - offered £8 refund for faulty £92 item. Steer well clear of these

3/8/23 - full refund received and better communication these last two weeks.

4 maggio 2023
Non scritta su invito
Valutata 4 stelle su 5

Bird Camera and Cables.

Received item as described, what my disappointment was the communication which after placing the order was non existent. DPD delivered and I was not aware of the delivery date or whether the item had been dispatched. I paid the extra for an earlier delivery but again no confirmation it did however arrive within the time 3 to 4 working days.

27 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Great support and product

Had a few issues with the power cable so had to purchase a new one, the tech team were so helpful in providing advise, we now have our first BlueTit visitor but unfortunately no nesting yet.

16 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Very Pleased So Far

I ordered the camera and birdbox as a Christmas present for my husband. I thought I'd probably left it a bit late. I needn't have worried as the gift came much quicker than anticipated, less than a week. There was also a lovely suprise of a box of maltesers with the order as a thank you. Nice touch.
The birdbox is very substantial and well made. I cannot comment on the camera yet as it is a present. I'm sure it will be fine when set up. Fingers crossed.

13 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Item arrived very quickly, great store.

Item arrived very quickly, in time for Xmas despite Royal Mail strikes. Very good website with wide range, and loved the bonus Malteasers in our package!! What a lovely gesture. Would definitely use this company again and recommend.

13 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent communication

It took a few days to get a response but the information on my missing order was accurate and I appreciated being contacted. It's rare to be told "it'll be with you in a few days," and that actually happened so thank you!

5 dicembre 2022
Non scritta su invito

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