Sammy Bush made all the difference to our experience. She clarified all the queries that we had and even offered to help us do the booking. She is a great listener and her cheerful personality and pat... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The person I dealt with at this company was called Tommy,he was extremely helpful and guided me through every aspect of securing the rental unit and completing agreement etc. I cannot thank Tommy en... Leggi di più
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Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... Leggi di più
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Genuinely impressed! Upon sign-up, minor glitches in that they sent me an 'Access Code' email which was blank (Evesham doesn't use access codes - it's all Blu2etooth), and the Directions map indic... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Informazioni di contatto
East Quay 3, TA6 4DB, Bridgwater, Regno Unito
- ukstoragecompany.co.uk
4,6
Eccellente
838 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
It would be zero
It would be zero, if I could...
Reasons being, but not limited to:
1. Nothing but threatening behaviour - I lost my job and was sent a final notice of aution before a first was ever issued
2. Misinformation at every turn - was never told anything, even though they had my email address
3. Changing the lock and not sending a new key - updated my address and still nothing
4. "Oops, sorry" culture of customer service - zero empathy from all staff
5. Final notice sent without a first notice (highly illegal) - just an "oops, sorry".
6. RATS!!! - some of my stuff has been ruined and had to be binned. We even found a rat corpse in one of my boxes!
Not to mention...there is no on-site help whatsoever, so if you need assistance in an emergency, you'll have to wait 3-5 working days, except weekends and bank holidays!
NEVER EVER USE!!!
18 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Nessa,
Thank you for taking the time to share your experience. We are sorry to hear that you feel disappointed, and we take all customer feedback seriously.
To ensure your concerns are fully reviewed, a Customer Support Manager will now be looking into the details you have raised, including the communication timeline, notice procedures, lock access process, and the condition of the unit. At this stage we are not in a position to confirm any specifics, but we will carry out a thorough assessment of the account history and site records.
We would appreciate the opportunity to discuss this directly so we can better understand the circumstances. If you are able to contact our support team with your account information, it will allow us to investigate appropriately and clarify any points that may require further explanation.
We understand how frustrating this situation must feel, and while we cannot comment on the accuracy of individual points until the review is complete, please be assured that your feedback will be treated seriously and handled in line with our internal processes.
Thank you again for bringing this to our attention. We hope to work with you to reach a clear understanding of what has occurred.
Regards,
The UK Storage Company team
Excellent service and price
After researching several storage providers i settled on UK Storage with Liam Reed as my contact. Liam made the entire process quick and easy and offered me a price that beat all the competitors.
Liam was engaging, professional and friendly. A great representative of UK Storage
31 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear David,
Thank you so much for your fantastic review! We’re delighted to hear that you received excellent service and value.
It’s great to know that Liam made the process quick and straightforward, and we’re thrilled he was able to offer a price that beat your other quotes. We agree—his friendly, professional approach makes him a great representative of UK Storage.
We really appreciate you choosing us and taking the time to share your experience. If you need anything at all in the future, we’re always here to help!
Kind regards,
The UK Storage Company team
Great storage company, happy customer
I needed a storage unit to store household items. Uk Storage made the online booking process easy. The forecourt gates were always open which made accessing the site easy and I appreciated the 24 hour access. The site always appeared to be well maintained and clean. I never had any problems using the facility: there were always trolleys available and the lifts always worked. The CCTV was reassuring. The unit itself was clean and watertight. Nothing went mouldy or smelled musty in my unit. Overall I have been a very happy customer of UK storage and have only moved out due to a change in circumstances. On the few occasions when I have called customer services they have always been friendly and helpful, a pleasure to deal with.
29 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Joanna,
Thank you so much for such a wonderful and detailed review. We’re delighted to hear that your experience with us has been so positive from start to finish. It’s great to know the online booking process was easy, access was straightforward, and that the site — including the gates, lifts, trolleys, and your unit — consistently met your expectations.
We take pride in keeping our facilities clean, well‑maintained, and secure, so hearing that everything stayed in perfect condition and that our CCTV and 24‑hour access gave you peace of mind really means a lot. We're also pleased that our Customer Support team made every interaction friendly and helpful.
Thank you for choosing us. We’re sorry to see you go due to a change in circumstances, but you’ll always be welcome back if you ever need storage again.
Kindest regards,
The UK Storage Company team
I received great customer service from…
I received great customer service from Tommy Gale . My first time booking a storage unit & Tommy explained everything to me making it an easy process to book .
27 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Michelle,
Thank you so much for giving us five star review.
We are delighted that your received commendable Customer Service from our team.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
I wandered round last weekend to see…
I wandered round last werkend to see what size unit I would need and had a bad experience with two employee's on the phone, one cut me off and the other just wanted to sell me something rather than be helpful showing me the different units.
Today Tommy helped me sort out a unit and gave good instructions. Thank you for all your help Tommy. Very impressed with his professionalism.
Once I got to the unit I was able to get through the front door but not the second. A guy let me in once I showed him I was logged in. Then I couldn't get out it took 4 go's. Then couldn't get back in again at front door. Rang the number the lady was amazing and reset my code and gave great instruction.
27 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Sharon,
Thank you for taking the time to share such a detailed review. While we’re really pleased to hear that Tommy provided excellent support and left you impressed with his professionalism, we’re very sorry that your initial visit and some of the access issues caused frustration.
Your experience with the phone calls and the lack of help when viewing unit sizes is not the level of service we expect, and we’ll be addressing this with the team. You should always feel welcomed and supported when choosing a storage unit.
We’re also sorry to hear about the trouble you had with the doors and access codes. We’re glad our support team were able to reset the code and guide you through it, but we completely understand how inconvenient that must have been.
Thank you again for your patience, and for recognising the great service from both Tommy and the team member who helped you over the phone. If you need anything at all going forward, we’re here to help and ensure the rest of your experience is smooth.
Thank you for storing with us.
Kind regards,
The UK Storage Company team
Very promptly received a call after…
Very promptly received a call after enquiring through the website. Simple process, well priced and easy to reserve, would definitely recommend if you're after a quick result.
27 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Mel,
Thank you for taking the time to leave a review!
We’re really pleased to hear that you received a prompt call and found the whole process simple, well‑priced, and easy to reserve. That’s exactly the experience we aim to provide.
We really appreciate your recommendation and are glad we could deliver a quick and smooth result for you. If you ever need anything in the future, we’re always here to help.
Thank you for storing with UK Storage Company.
All the best,
The UK Storage Company team
Never used storage unit before
Never used storage unit before. Glad we used this one as it was so easy to access definitely use again.
23 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Gail,
Thank you so much for sharing your experience! We’re delighted to hear that your first time using a storage unit was smooth and easy. That’s exactly what we aim for, and it’s great to know we hit the mark.
We really appreciate you choosing us.
Thanks again for the lovely review!
All the best,
The UK Storage Company team
Storage - Fine, Service - Average
The unit was exactly as described but the customer service was difficult and the team locally didn't really help. Just watched as you fumbled your way through codes and entrance issues.
1 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Peter,
Thank you for taking the time to share your feedback. While we’re glad to hear the storage unit met your expectations, we’re really disappointed to learn that the service you received fell short. You should always feel supported when accessing your unit, we’ll be reviewing this with our team to ensure customers receive proactive help—especially when encountering codes or access issues.
Thank you again for your honest feedback. It helps us improve.
Kind regards,
The UK Storage Company team
The process has been very easy
The process has been very easy, and Sammy was incredibly helpful!
27 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Alastair,
Thank you for your five star review.
We are delighted that you have found our service easy and our Customer Service team member, Sammy, was able to assist you during your move-in.
Thank you for storing with us.
Kind regards,
The UK Storage Company team
amazing company
Tbh, they are amazing to communicate with. Very easy going on the phone, very resolutive...amazing company. I will repeat for sure. No doubts.
5 stars in Bristol
27 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear customer,
Thank you so much for awarding UK Storage Company five stars.
We really appreciate your comments.
Thank you for storing with us.
All the best,
The UK Storage Company team
Great customer service
In an era of A.I., chat bots, outsourced call centres and general customer mistreatment, I have had such a brilliant and heartening experience with UKSC.
I needed storage urgently and out of hours and Teegan was so helpful and knowledgeable which you just don’t expect these days from customer care staff.
It turned out that unit was too small (my fault, was being tight!) but when I called back and got hold of Melvina, she got me in a bigger unit and made sure I wasn’t paying out of pocket despite my error.
Both Teegan and Melvina are two lovely people and they’ve genuinely given me a bit of a boost in my assessment of our society these days.
25 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Alex,
Thank you so much for taking the time to share such a thoughtful review. In a world where great customer service can sometimes feel hard to come by, it truly means a lot to hear that Teegan and Melvina made such a positive impact during your experience with us.
We’re delighted that Teegan was able to assist you quickly and efficiently when you needed storage out of hours, and that Melvina could then support you in getting into a larger unit.
We’re genuinely thrilled that your experience with UK Storage Company left you feeling more uplifted about customer care in general. Thank you again for your feedback — it really does give our whole team a boost.
If you ever need anything in the future, we’re always here to help.
Thank you for storing with us.
Yours sincerely,
The UK Storage Company team
Not completely open about the cost
Not completely open about the cost, when I viewed the site
50% off? No, you charged VAT on the full price then gave 50% off without VAT
Have to pay a cleaning fee whether the unit is clean or not.
Why do I have to insurance my stuff if I don't want to?
24 marzo 2026
Risposta di UK Storage Company
Dear Customer,
Thank you for taking the time to provide a review and give valuable feedback. We do hope our response below clarifies your queries, and also helps future customers understand our Terms and Conditions.
All of our advertised rates are inclusive of VAT, and the cleaning charge is included in our Terms & Conditions: 'A standard cleaning charge of £10 (including VAT) is payable upon move-out' this can be located on our website: https://www.ukstoragecompany.co.uk/terms-conditions/
We also require all customers to have contents protection in place to ensure their goods are properly covered while in storage. This is standard practice across the self storage industry and applies to all UK Storage Company sites.
Thank you for storing with us.
If you require any further support or have any additional queries, please speak to our Customer Support team.
Kind regards,
The UK Storage Company team
Risposta di UK Storage Company
Dear Darren,
Thank you so much awarding our Barnstaple site five stars and for acknowledging our Customer Service.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with us.
All the best,
The UK Storage Company team
Risposta di UK Storage Company
Dear Timothy,
Thank you so much for acknowledging that our UK Storage site at Witney is clean and well laid out and that you have found our storage service simple to use.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with us.
All the best,
The UK Storage Company team
DO NOT USE THIS COMPANY.
DO NOT USE THIS COMPANY.
I needed a storage unit on short notice and thought this company sounded great. Available at short notice, cheap rates, cancel at any time with 14 days notice. It was a great company until I cancelled.
I put in my 2 weeks notice, called on the day we moved out and was told the account would be closed. GREAT. Three days later, and I've just been charged for another month of rent. I'm now in overdraft and can't afford to get to work.
Spent an hour on the phone, with multiple staff, who all said it would take up to a week before they can issue a refund. Several staff hung up on me because there's "nothing we can do". I called back to speak to a manager, and was told I couldn't, then got put on hold for 15 mins. Took 7 calls to get put through to a manager who also said there's nothing they can do.
If you're late paying rent, you get late fees. But they take as long as they want to refund YOUR money.
I WILL NEVER USE THIS COMPANY AGAIN ABSOLUTE THEFT.
23 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Max,
Thank you for your feedback.
We’ve reviewed your account and can confirm that a manager did speak with you this morning regarding the payment. Our direct debits are applied for 3 working-days in advance, and so the charge you are seeing has been authorised by your bank; however, the funds have not yet been received into our business account and are not showing on our system. Until the payment has fully processed and appears on our side, we are unable to issue a refund, as there must be a completed transaction for us to credit it back to you.
As soon as the payment clears into our account, we will process the refund immediately. Your contact with a member of management has already confirmed this and will continue to monitor your account until the balance is returned to you. Please kindly note it may take up to 4 working days for the payment to clear into our account.
We understand how inconvenient this is, and we are doing everything we can to resolve it as quickly as possible. If you need any further assistance in the meantime, please feel free to contact us directly. Thank you for your patience in this matter.
Regards,
The UK Storage Company team
Risposta di UK Storage Company
Dear Kirsty,
Thank you so much for your five star review.
We are delighted that you found our service simple, easy and stress free.
Thank you for storing with us.
If you require anything further, please do not hesitate to contact our Customer Support team.
All the best,
The UK Storage Company team
Beware their 'insurance' policies as they are not actually insurance. (you cannot access your locker without it)
Beware their 'insurance' policies as they are not covered by the FSC, and they change policies without telling you.
We took out insurance with UK storage when we moved in - you have to show proof of your own insurance or use their policy or they won't let you access your locker.
After trying to claim due to vermin infestation and damage (now 8 months into the claim) we have been told the insurance policy we took out was changed to a limited liability policy with a company called storeprotect. We were not notified of this (they say they emailed us but we never received anything).
The store protect policy isn't covered by the FSA and isn't really worth having as they then employ a company called questgates to make it is a difficult as possible to claim for anything. It is not an insurance policy despite me having an email from when we moved in saying I was paying for insurance.
3 luglio 2025
Non scritta su invito
Risposta di UK Storage Company
Dear customer,
Thank you for taking the time to share your feedback, and we are really sorry to hear about the experience you’ve had.
Thank you again for raising your concerns — your experience matters to us, and we do all we can to ensure customers receive a positive experience.
Kindest regards,
The UK Storage Company team
Couldn't ask for more !!
Absolutely superb service .
I was blessed to be able to have such a professional member of staff in Melvina
From the outset, everything was made clear to me in the most kind and competent manner .
Everything was just as we had hoped .....all companies need Melvina !!! God bless you all x
16 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Simon,
Thank you so much for your wonderful review!
We’re truly delighted to hear that you received such superb service. Melvina will be over the pleased to know that she made everything clear, and stress‑free for you from the very start of your UK Storage Company journey.
Thank you again for taking the time to share your experience.
If you ever need anything in the future, we’re always here to help.
Thank you for storing with us.
Kindest regards,
The UK Storage Company team
Very easy to use via the app
Very easy to use via the app. Units are clean, secure and it's easy to navigate the facility. We always received prompt answers to any queries.
12 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Customer,
Thank you so much for awarding us five stars.
We are delighted to hear that your experience with the UKS App has been seamless and very simple to use. We’re also pleased that you’ve found our units clean and secure. We work hard to ensure our customers receive a smooth, stress‑free service and feel confident that their belongings are stored in a safe environment.
Thank you for storing with us.
Kind regards,
The UK Storage Company team
Sammy was really helpful with all my…
Sammy was really helpful with all my questions and explained everything regarding storing my belongings
11 marzo 2026
Non scritta su invito
Risposta di UK Storage Company
Dear Rai,
Thank you kindly for your five star review. We are delighted that Sammy was able to assist you with your self storage journey.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with us.
All the best,
The UK Storage Company team
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