Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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UKSmoke.com is a UK-focused online tobacco retailer dedicated to making ordering simple, convenient and straightforward for adult customers across the United Kingdom. We offer a carefully selected range of cigarettes, hand-rolling tobacco and related products from a variety of well-known brands, with competitive pricing and regular online offers. Our aim is to provide a smooth shopping experience from the moment you place your order through to delivery. We understand that clear communication matters, which is why our customer service team is available to help with questions about products, payments, orders, delivery and tracking. At UKSmoke, we believe good service is about more than simply processing an order. We aim to respond quickly, keep customers informed and help resolve any issues as efficiently as possible. Whether you are placing your first order with us or returning as a regular customer, we want every order to feel straightforward and reliable. We are continually improving our website, product range and customer service based on customer feedback. Reviews are important to us because they help us understand what we are doing well and where we can improve. If you have any questions before or after placing an order, please feel free to get in touch with our team. Official website: UKSmoke.com UKSmoke is intended for adult customers aged 18 and over only.
Regno Unito
3,4
2 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ordered jps blue 1 carton of 200 cigarettes, they arrived a little delayed (not UKsmoke fault) Evri delay problem, but uksmoke very supportive and apologetic about the delay, and also like myself chased up Evri. Order Arrived today and was exactly what we ordered.
Ordered 2 packs of Richmond, received 1 pack of Lambert and butler. Sent email, they sent tracking showing delivered.
Yes 1 pack of Lambert and butler. Not ordered. Paid £112 .98.
In dispute through paypal.
Plenty of other sites, use a different one.
Thank you for your reply. I'll wait and see.You need to check where you are sending emails to. They are not to me. Beyond this now, just refund my payment.
Yes, you've found my order and payment, not received either. WARNING ! DO NOT USE THIS SITE !!
Risposta di Uksmoke
Hi,
We’re very sorry about what happened with your order.
We’ve checked this carefully and can confirm that your parcel was dispatched and delivered, but our warehouse packed the wrong product by mistake. You ordered 2 cartons of Richmond, but received 1 carton of Lambert & Butler instead. This was entirely our packing error and we apologise for the inconvenience.
As soon as we became aware of the issue, we contacted you by email and offered a resolution. You can keep the Lambert & Butler carton free of charge, and we will send the 2 cartons of Richmond that you originally ordered.
We take responsibility when something goes wrong and will always do our best to put it right. Please check your inbox and spam/junk folder for our emails so we can get this resolved for you as quickly as possible.
Kind regards,
UKSmoke Customer Service
uksmoke.com
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