UK Saunas Recensioni 

1288
•
TrustScore 3 su 5

3,1

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Valutata 1 stelle su 5

sauna caught on fire and ive been waiting for a replacement - was told 6 weeks for a whole year - day light robbery at its finest

Valutata 5 stelle su 5

Absolutely brilliant 3 man traditional sauna with superb after sale customer support from both Brian and Lawrence. I would highly recommend this brand to anyone, we have had ours for years and any que... Leggi di più

Valutata 5 stelle su 5

Brian from UK saunas was extremely helpful. Having just been given an infrared sauna, 2 tubes blew on transit as they are quite fragile. Having difficulty across the entire globe apart from china to f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Easy to assemble and seems to work very well (used twice so far). Its appearance is classy and the blue-tooth radio links well (although not too sure about the female voice). The only issue, which... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Estetica e benessere

Informazioni fornite da varie fonti esterne

Infrared saunas offer many health benefits. Quick & easy to install, providing a sauna kit that is quickly assembled & easy to maintain.


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Non risultano inviti alla recensione recenti

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,1

Tutte le recensioni

(1288)

7 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Would recommend this company.

Good communication - any questions were answered promptly. Kept notified of delivery/installation. A good price and am very happy with the sauna. Would recommend.

17 ottobre 2023
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Risposta di UK Saunas

Hello Jo
Thank you for your review and kind words. Enjoy your sauna

Valutata 5 stelle su 5

Great price

Great price, great product and super fast delivery!

16 ottobre 2023
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Risposta di UK Saunas

Hello Helen
Thank you for your review an i am glar you are pleased with your sauna and our service

Valutata 3 stelle su 5

Sauna not delivered as per 20 week…

Sauna not delivered as per 20 week delivery time, no calls to inform us of the delay.

21 settembre 2023
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Risposta di UK Saunas

Hello Dave
Thank you for your review, I am sorry that there is a delay with your sauna, i can see that the delivery of your sauna is booked in for the first available date once the sauna arrives in our warehouse from the factory. Please accept my apologies for this delay which is due to factors such as shipping and supply issues.

Valutata 4 stelle su 5

What can I say??

What can I say??
Ordered 13 months before various reasons for delay in delivery Covid/Chinese new year/lost order in new computer email system.
However once sauna located In delivery chain arrived on allotted day ,rang before delivery.
Two guys fitted it outside where it was meant to be.
Used it 3 times and am very pleased with speed of heating up . Worth waiting for .
Only concern as it’s outside vent In floor could do with a vermin barrier as it’s possible for them to gain access underneath.

18 settembre 2023
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Risposta di UK Saunas

Thank you for your review andwe are very sorry about the long wait. there have been numerous problems as you mentioned. i am glad you are happy with your sauna and would like to thank you for raising the issue with the vent. i will get this looked into and if you could give us a call in a couple of week when you are free i am sure we will have a solution

Valutata 5 stelle su 5

I ordered a portable sauna pod

I ordered a portable sauna pod. It arrived within 2 days and has exceeded expectations. Fantastic, portable, inexpensive way to reap the benefits of an infrared sauna.

25 settembre 2023
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Risposta di UK Saunas

Hello Claire
thank you for your review and i am glad to hear you are pleased with your sauna

Valutata 5 stelle su 5

Fantastic Service

Fantastic company. Dealt with Brian who was extremely helpful and sorted my issue very quickly. Would definitely recommend.

26 settembre 2023
Non scritta su invito
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Risposta di UK Saunas

Hello Adrian
Thank you for your review and kind words which i will pass on

Valutata 5 stelle su 5

A great company to buy from.

A great company to buy from. Bought our sauna a couple of years ago from UK saunas. Initial purchase experience was good and since then we have had two problems to contact them about; both were sorted efficiently, politely, and with no questioning - they just got straight to sorting/sending replacement parts.
Highly recommend.

25 settembre 2023
Non scritta su invito
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Risposta di UK Saunas

Hello Nick
Thank you for your review and i am glad the we corrected the issues and you are please with our service

Valutata 5 stelle su 5

Infrared sauna

Had kit in stock i was after arrive 100% easy to build and well packaged no damage what so ever would definitely buy from them again

18 settembre 2023
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Risposta di UK Saunas

Thank you for your review, I am glad to hear that all is OK and you are pleased with the product

Valutata 5 stelle su 5

Fantastic company to deal with

Fantastic company to deal with, everything went smoothly and no problems whatsoever. Quoted 20 weeks and it was ready much much earlier than that!

23 agosto 2023
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Risposta di UK Saunas

Hello Anne
Thank you for your review and kind words. Enjoy your sauna

Valutata 5 stelle su 5

Sauna not playing right!

18 month old sauna, I have been having problems with it tripping for a while, I have been in regular communication with UK Saunas as we work through potential problems, nothing was working.
A technician was sent today who arrived and solved the problem, ensured it is working as it should and left.
One very happy customer, I can’t recommend this company enough.

23 agosto 2023
Non scritta su invito
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Risposta di UK Saunas

Hello John
Thank you for you your review and kind words. i am glad to hear all is good again

Valutata 5 stelle su 5

Excellent service

Excellent service. From start to finish UK Saunas couldn't be more helpful. answering all queries in a quick and efficient manner. we were very confident that we had made the right choice. our sauna was delivered quickly and safely. with verbal communication as and when needed. well done we are delighted with our sauna.

13 agosto 2023
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Risposta di UK Saunas

Hello Michael
Thank you for your reviw and kind words. Enjoy your sauna

Valutata 3 stelle su 5

We will see...

I have not yet received my sauna, so a little surprised to be asked to provide feedback, before I receive the product. I'm sure the sauna will be fine when we get it, after all it has taken several months to be built and delivered. The joke in our house is that UK Saunas were growing the trees to make the sauna before they could deliver it. Several friends have asked about our sauna, as it is something they were interested in, but there is no incentive to promote UK Saunas. We have just said, be prepared to wait a very long time, they have to grow the trees! From placing the ordering and putting down a deposit there was little contact from the Company until I get a kurt email message to say the sauna was ready. There were further email exchanges, and then I spoke to Brian, who was quite helpful. But, as I say, I've not received the sauna yet, I have another two weeks to wait, so we will see!

7 agosto 2023
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Risposta di UK Saunas

hello Kevin

sorry the email came before your sauna but it is an automated system. please send a copy of the curt email to our customer services as this should not have happend, our staff should be polite and courteous at all times and i need to look into this
Please be assured of our further commitment to making sure your are happy with your purchase and do please call us if there is anything further we can do

Valutata 5 stelle su 5

Great company. Good product and communication.

A refreshing change to find a company that deliver what they advertise in all senses. I had quick and informative responses to my queries from Brian by email and phone when choosing a model, then honest updates about delivery thereafter. My sauna was delivered at the agreed time with care and was very well packaged. This was a 2 person type and was very easy to fit with clear instructions. The panels were all correctly sized and it was all securely latched together and constructed simply within the hour. It looks great and works very well. Very happy.

9 agosto 2023
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Risposta di UK Saunas

Hello Jaffa
Thank you for your review, I am pleased that you have found the product and service from us to a high standard and hope that you enjoy using your new sauna.

Valutata 5 stelle su 5

Fantastic customer service

Fantastic customer service. Bought a portable sauna, free next day delivery.
Planning to buy a non-portable in couple months.
Really can’t fault the company.

1 agosto 2023
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Risposta di UK Saunas

Hello Sam
Thank you for your review and kind words. Enjoy your sauna

Valutata 5 stelle su 5

Expert guidance and advice also…

Expert guidance and advice also excellent delivery time and price thank you UK Saunas

16 luglio 2023
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Risposta di UK Saunas

Hello Kevin
Thank you for your review, i am pleased that you are happy with the service that you have received from us and hope that you enjoy using your sauna.

Valutata 5 stelle su 5

Brilliant customer services in the…

Brilliant customer services in the buying process - Brian is so knowledgeable. Great delivery and building team. Haven't tried it yet but looking forward to it!

10 luglio 2023
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Risposta di UK Saunas

Hello Laura
Thank you for your review, i am pleased that you are happy with the service that you have received from us and hope that you enjoy using your new sauna.

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