Udora Recensioni 415

I placed an order two days ago and specifically selected the morning delivery slot between 9:00 AM and 12:00 PM. However, the order was delivered at 7:00 PM, which is far outside the confirmed time window.

In addition to the delay, the product (flowers) arrived in very poor condition. They look old and damaged, which is completely unacceptable for an item that should be fresh upon delivery.

Their updating when you message them,they response immediately

I have still not received my parcel and the delivery boy is making excuses instead of delivering it.

The order was never delivered, waited for a call back, that never happened and poor English and ability to explain. Tried to put the phone down before I could explain why I was calling

Perfect package and ontime delivery even on busy schedule

Its amazing, highlyrecommended and i dont hesitate to do transaction again.👌☺️

There was no card! I had ordered a card with my bouquet :(

Good customer service. , especially the one who deliver the flowers. Thank you

Excellent delivery service and the flowers were exactly the same as shown in the pictures.

Fresh, well arranged, and delivered on time. Highly recommended.”

Flowers delivered on time and seem very fresh

So worse day of my life.
I reminded them since last 13th evening for my delivery. Woke up at 7 am for 14 th feb, to remind that we have reservations at 12:30 that needed to reach in time. From 8 am to 1 pm back and forth . They keep on saying driver will call you shortly.

My partner had booked the reservation. She got so pissed off for not getting the flower on time till 11 am . We missed 2000 aed worth of booking waited till 12:45 then my partner lost her cool . She fought with me and abandoned me. Left away cancelled the plans no date. No life . It all happened because of the late delivery of this flowwow flower company. Wasted my money . Ruined my date and even life. This day should’ve been the happiest day but if they couldn’t deliver on time why promise???

Why ruin someone life,?

Nice flowers but wilted - will only last 1 day

My delivery was never completed. I have no received the order yet you say youve delivered them?

We had a small issue with our initial order, but the team handled it absolutely professionally. They quickly acknowledged their mistake and immediately sent us fresh roses.
Thank you for your fast service, prompt delivery, and taking responsibility. We truly appreciate the care and customer service.

🇬🇧 English

Extremely disappointing experience.

The product delivered did not match the description or the photos advertised on the platform. The bouquet was supposed to contain 27 flowers, but only 11 were delivered. This is not a minor difference — it is a clear discrepancy in quantity.

Despite opening a formal complaint and providing evidence, the platform refused to properly address the issue and declined to issue a refund or correct the mistake. Offering bonus points instead of resolving the actual problem is not an acceptable solution.

This experience raises serious concerns about quality control and customer protection. I strongly advise future customers to be cautious.

🇫🇷 Français

Expérience extrêmement décevante.

Le produit livré ne correspondait ni à la description ni aux photos publiées sur la plateforme. Le bouquet devait contenir 27 fleurs, mais seulement 11 ont été livrées. Il ne s’agit pas d’une petite différence, mais d’un écart évident de quantité.

Malgré l’ouverture d’une réclamation formelle et la fourniture de preuves, la plateforme a refusé de résoudre correctement le problème et n’a procédé à aucun remboursement. Proposer des points bonus au lieu de corriger l’erreur n’est pas une solution acceptable.

Cette situation soulève de sérieuses questions concernant le contrôle qualité et la protection des consommateurs. Je recommande la plus grande prudence aux futurs clients.

🇸🇦 العربية

تجربة مخيبة للآمال للغاية.

المنتج الذي تم تسليمه لا يطابق الوصف أو الصور المعروضة على المنصة. كان من المفترض أن يحتوي البوكيه على 27 زهرة، ولكن تم تسليم 11 زهرة فقط. هذا ليس فرقًا بسيطًا، بل اختلاف واضح في الكمية.

على الرغم من تقديم شكوى رسمية وتقديم الأدلة، رفضت المنصة معالجة المشكلة بشكل مناسب ولم تقم برد المبلغ. عرض نقاط مكافأة بدلاً من حل المشكلة ليس حلاً مقبولاً.

تثير هذه التجربة مخاوف جدية بشأن مراقبة الجودة وحماية المستهلك. أنصح العملاء المحتملين بالحذر.

🇷🇺 Русский

Крайне разочаровывающий опыт.

Доставленный товар не соответствовал описанию и фотографиям на платформе. В букете должно было быть 27 цветов, но было доставлено только 11. Это не незначительное расхождение, а явное несоответствие по количеству.

Несмотря на открытие официальной жалобы и предоставление доказательств, платформа отказалась должным образом решить проблему и не вернула деньги. Предложение бонусных баллов вместо реального решения проблемы неприемлемо.

Этот случай вызывает серьёзные вопросы относительно контроля качества и защиты прав потребителей. Будущим клиентам следует быть осторожными.

Fast delivery, really nice flowers

Very satisfied with the service and the flower were so well made and more than perfect for the price. I will definitely order again to you guys. My wife so impress and surprice! Good job 😁

Order for Same day delivery
Get confirmation for next day
Click on contact us from email confirmation
Land en Russian website
Phone number for customer service never picks up
Email answer 5 hours later
Confirm rectifying delivery for 9:30 pm
Delivers at midnight
If you want to be certain to transform a surprise into a nightmare go ahead !

Delayed 6 hours.
Not responding to messages in time.
Lying to clients.
Flowers in bad shape been in car for 6 hours without water.
Update : Dispute opened, they keep responding with no sense information with broken English tgat is very hard to understand wheat they trying to say. They are very manipulative and assume that they did there part by delivering the flowers, but shape and quality is not their problem since they have more than 300 orders that day. They also said that me receiving less flowers than I ordered is not a big deal because the packer has lots of variety, and it was an honest mistake..

No sense at all. I am reporting this company to UAE customer protection.

The bouquet I received was much smaller and uglier looking than what was displayed in the picture. Therefore, seriously overpriced.

The local seller was also late in delivering the order.