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Valutata 1 stelle su 5

Could not return item as apparently it would cost me more to send back item. But offered a size bigger for same price plus postage. Sizing is alot smaller than stated. Will never buy from them again

Valutata 5 stelle su 5

Really good service and customer care. I ordered from the UK so obviously a bit of a wait for arrival. When the products arrived they had sleeve badges on them that weren’t advertised. I queried... Leggi di più

Valutata 1 stelle su 5

Ordered a jacket on 23rd of Feb and still not delivered or even in the country of delivery, i am beginning to think it will never arrive. I read some negative review prior to ordered but gave the bene... Leggi di più

Valutata 1 stelle su 5

Ordered 2 shirts .. ordered xxl but they are more like medium .. Opened dispute with PayPal and U8 do not provide an address for returning items .... Worst I've dealt with. Also I am contacting the r... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per il calcio
  2. Negozio di abbigliamento sportivo

Scritti dall'azienda

We are the supplier of wholesale football shirts.


Informazioni di contatto

2,0

Scarso

TrustScore 2 su 5

28 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

ignore bad reviews

Perfect service no issues , ignore the bad reviews - received man city shirt and they even gave me a free key ring to go with it. Shirts all real and badges on sleeves perfect condition

14 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Zero customer service

Ordered an Ireland shirt with no sponsor as advertised on the site. I was sent the wrong shirt. Usually this would not encourage me to write a review. However after 5 working days trying to receive a reply from this company about this issue has prompted me to review the complete lack of customer service.

I offered to return the top and requested the correct top that I purchased be sent to me. But have got zero reply from the message portal on the website.

I will be forced to put in a dispute on PayPal if this issue is not addressed in the next day or two.

10 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Ordered a jacket on 23rd of Feb and…

Ordered a jacket on 23rd of Feb and still not delivered or even in the country of delivery, i am beginning to think it will never arrive. I read some negative review prior to ordered but gave the benefit of the doubt which was wrong of me. will come back and update if i ever receive it. Very very disappointed. I have mailed numerous times and no response.

23 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

WRONG SIZE NO RESPONSE

I ordered an XL and what came was a medium fit even though it’s labelled XL - tried contacting to exchange on ALL PLATFORMS but not a single response. If they don’t resolve this I will take this further with the authorities.

9 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Ordered 2 shirts .

Ordered 2 shirts .. ordered xxl but they are more like medium ..
Opened dispute with PayPal and U8 do not provide an address for returning items .... Worst I've dealt with. Also I am contacting the relevant sports companies to report that U8 are selling counterfeit items .

20 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Avoid at all costs - SCAM

Ordered a UK Large - Recevied UK - XL. Escalated to customer services and they came back to me saying it was correct size. Provided evidence of their error and now radio silence.
Avoid at all costs

1 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

England retro home 1996 shirt

having ordered the England retro home shirt 1996 and receiving it it was nothing like what is pictured on the web site it is extremely poor quality shirt I’ve emailed them three times in wanting to return the shirt but I haven’t received anything back from them so I will contact trading standards so all I say avoid this company you’ve been warned they fraudulent

9 gennaio 2024
Non scritta su invito
Valutata 2 stelle su 5

I have purchased x3 shirts

I have purchased x3 shirts, 2 are fantastic but the 3rd was poor quality. I emailed twice about this with no reply. It's a shame as I would have ordered more and shared the company with friends and family.
Receipt #1030-1061

25 agosto 2023
Non scritta su invito
Logo di U8 RETRO

Risposta di U8 RETRO

what is the order number?

Valutata 5 stelle su 5

Got my shirt today

Got my shirt today. Took exactly 14 days to get to NZ. I'm absolutely thrilled with the quality and the whole experience. Thanks Guys :-))

25 settembre 2023
Non scritta su invito
Logo di U8 RETRO

Risposta di U8 RETRO

Thank you

Valutata 1 stelle su 5

Poor customer service

Ordered 4 Jerseys that cost me over £120 and they came in just over a week, 3 of the jerseys are really nice but 1 jersey was missing the Adidas logo and quality is not great. I have tried emailing them 3 times now over the past week asking if they can replace this Jersey with one that they are advertising on their site and had absolutely no response whatsoever from them which is very disappointing and don't think this is good customer service! Depending on their response if I ever get one I would advise against using this company sadly.

19 settembre 2023
Non scritta su invito
Logo di U8 RETRO

Risposta di U8 RETRO

Dear Daniel,

We would like to extend our sincere apologies for the inconvenience you experienced with your recent jersey order. We truly value your feedback, and I apologize if there was any delay in our response to your previous emails.

After carefully reviewing your concerns and the photo you provided, we have identified the issue with the missing Adidas logo on one of the jerseys, as well as the perceived quality issue. This is certainly not the level of service and product quality that we aim to provide, and we are committed to rectifying this situation promptly.

To address these concerns, we have taken the following steps:

We have arranged for a replacement jersey to be sent to you. The replacement jersey has been double-checked to ensure it includes the Adidas logo and meets our quality standards.

You can track the delivery of your replacement jersey using the following tracking link: https://www.aftership.com/track/ydh-express/HZZADA0049933134

We understand the frustration you may have experienced due to the delay in our response, and we sincerely apologize for any inconvenience this may have caused. Please rest assured that we are actively working to improve our customer service response times to prevent such delays in the future.

Once again, we apologize for any disappointment you have experienced, and we appreciate your patience and understanding. If you have any further questions or require assistance, please do not hesitate to contact us. We are here to ensure your complete satisfaction with your purchase.

Thank you for choosing our service, and we look forward to serving you better in the future.

Warm regards,

U8RETRO

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