tymebank.co.za Recensioni 

my mom has a tymebank account which has now been blocked due to her only have a green bar coded id book. tymebank were quick to open the account using only the bar-coded id. despite numerous visits to their kiosk we are still sitting with the problem. my mom needs her pension to buy food and electricty. my mom is old and cannot stand all day at home affairs to get a new id. no other bank has a problem taking the green id book. tymebank sort the problem out or contact me. the staff at the kiosk are useless and customer service on the phone even more so.

Actually I want to give it zero stars!!!
Tymebank is not a bank, because there is no formal building like any other bank.
I am just trying to get a new card as my card is expiring in March. They cannot send me a card and there are NO machines near me. All the machines they claim are near me is taken out of the shops, so no machines.
How can you operate a bank if people cannot even renew their cards?
I am fedup!! Closing my account! Good luck to those who is staying.

The app never works . Whenever it needs to use it, an error is on the app. Honestly I should have never opened an account with them

I've had a Tyme business account for years. Suddenly a 50k payment from a client to my Tyme account is not reflecting. I have the client's POP yet Tyme is totally unresponsive and can't assist. How is this acceptable?

Initially when I used this app, I was super excited as it was easy to download and much easier to use. But yesterday I had to re-download this app on my new mobile phone. You won't believe my frustration as even now, I am still struggling to take a selfie. The dialogue keeps saying, "Move back", when I do it will say "Come closer" then let's try again. It compares a phase of a model who is white to mine. I mean I am lighter in complexion but why compare my face or your clients' faces with a white or Asian one?

To this point I couldn't pay for my bills, even had to rcancel checkers 66 twice 😒

Then I called customer care and one of their security questions was: " What was the exact amount to paid into your Future Goal Saver account"? I mean who remembers that while frustrated as I am now? They should do better with their face recognition tool. I mean CAPITEC never forgets the face of their client. They can ask you even immediately you woke up or just before you sleep, without make up on. They recognize your face. But this one, haikona!!

I settled my TymeBank personal loan in full and received confirmation that the account was paid off.
Two days before my next debit order date, I phoned TymeBank to warn them that the DebiCheck mandate was still active and should be cancelled. The agent confirmed that my loan was settled and assured me it would be handled.
Despite this, the debit order still went through early Friday morning and money was deducted from my account.
I phoned again and was told the funds would be reversed within 24 hours. More than 24 hours has now passed, including the next business day, and the money has still not been returned.
This left me without access to my funds and caused financial hardship. What is most concerning is that I warned the bank in advance and they still failed to act.
Consumers are penalised immediately if they miss a payment, yet when the bank makes an error after full settlement, there is no urgency to fix it.
I am sharing this so other customers are aware to double-check that their DebiCheck mandates are cancelled after settling a loan.

Opened a Tyme Bank account a few days ago and already experienced poor customer service. A call-centre agent was unprofessional and raised his tone when I asked for a callback due to low airtime. I later emailed a complaint but received no feedback.

Really bad service wait more then 3 day for a loan to pay out and everytime i phone is a different story

Money for food

I am a pregnant woman and I have a family and you are busy upsetting me and my my whole family along with causing us financial and harm by unlawfully withholding my business account I am sick of worry as I don't know where my son will get stationary for school and you are playing with me playing with my feelings and now also playing with me and my unborn baby's Health I provided my affidavit and I've told you already I don't have contact with the clients anymore as they buy from me and they get on they're way I don't stay in contact so expecting me to give any details or anything for that matter that I have to request from an old client is asking for something that's impossible for me to do so you can't force me to do something that's not even possible and you can't expect me to do any further explanations for MY OWN RIGHTFUL MONEY THAT YOU ARE UNLAWFULLY WITHOLDING FROM ME CAUSING ME HARM AND SUFFERING FOR MY OWN MONEY THAT IS ABSOLUTE BULLSHIT I WILL CLOSE YOUR COMPANY IM TELLING YOU IM GOING TO DO A PRESENTATION AT SCHOOL AND MAKE A WHOLE VIDEO THAT'S GONNA GO VIRAL ABOUT THE HARM YOU CAUSED ME AND MY UNBORN AND MY WHOLE ENTIRE FAMILY AND I AM GOING TO MAKE SURE YOU PAY ME FOR THE REST OF MY LIFE YOU ARE FALSELY Accusing ME FOR THE 2ND OR 3RD TIME HOLDING MY MONEY FOR A SECOND TIME OVER 2 MONTHS ALREADY I WANT MY ACCOUNT OPEN IMMEDIATELY OR YOU ARE GOING TO REGRET THIS THIS IS UTTERLY DISGUSTING AND VERY VERY VERY UNPROFESSIONAL

Sadly I've never had issues with Tymebank until this point (4th January 2026) I'm now getting bank charges for my Netflix subscription same bank charges as Capitec bank being charged for things your not aware of EST R10 hence why I even left Capitec as o never received any explanations whatsoever. Now Tymebank is also doing the same charges me bange charges that say for Netflix's however whenever I've never paid for Netflix I've never been charged and bank charges instead if money was deposited they just charged me the full amount for my package that I'm on which is okay as I'm aware the issue starts when I'm being charged these bank charges they say they charge and worse part is the no explanations that I get these Customer service agents just make up lies just to get rid of you on the line the one guy I spoke to continuosly said UNFORTUNATELY UNFORTUNATELY UNFORTUNATELY there agents can keep those unfortunatelys for themselves as if they change anything and that agent disconnected the line....service was bad and agent was nonchalant about my issue sadly I need to purchase electricity but it's okay though I personally understand this is there way of getting/ making commission. With that said Tymebank is one of those scam banks I no longer wanted thanks for the service however no longer interested nor want it yet I've been such a loyal cz and been with Tymebank from 2017/2018 but I guess things change.....stay with your useless service

This tymebank is a waste of time they can't even help their customers with a problem ive send money to a cell number about 3 weeks ago the voucher code never received to the phone number ive emailed them 2 times but I keep on waisting my time I've emailed their online merchant but also a waste of time if they can't help customers with a problem why is this bank still operating.

Friendly agents, since 2024 to date been assisted by friendly agents. I had a case which was resolved in 24hrs and they were very professional. 2025 I'm still happy 😊

This Is Bullshit, How can someone use my ID and bank with it, what if they scamming people, THIs Tyme Bull Shit Banking What what need to Scan Faces To Verify Users And Stop Running a Fraud Banking, Telling Us No Documents needed no what what needed cause You don't wan't to track or fix nothing you don't have a branch f#3# ya, NGO's take care of this matter Identity Theft Is Getting Higher..

TymeBank has now decided to hold my money due to their app being connected to home affairs and they not having a clear photo or that my photo is missing that after I was able to open an account a few years ago supplying my fingerprints and ID. Now I have to upgrade my account. I can't do it via the app and when I tried at the kiosk it would not accept my fingerprints? I called them and they never got back to me. I am not heading into Home Affairs to try to get this mess sorted out. Is this the way to do business? Holding money so I cannot put it into another account and close my account? Something very bad is going on with TymeBank for some good people. Don't use till they sort out their own mistakes.

SHOAUNE RAYMOND

Clientele seems like a reputable company so why do they employ ghetto scammers to operate in Parow Mall. Those people with the table outside of Clothing Traders Warehouse, will talk fast , try to get your phone & activate Debicheck. DO NOT WHATEVER U DO LET THEM TOUCH YOUR PHONE. They will activate a Debicheck. I went back to moer the young fast talking guy but he disappeared in his tie. Because of this I will no longer put funds into my Tymebank account because they are useless as far as customer service department is concerned. They have no office to go make a formal complaint at. I suspect that Tymebank & Clientele & something called Nedcredfin & CConnect are in cahoots. How the hell do I get these 3 debichecks always failing & charging me for it, Clientele, Nccredfin, CConnect? Theres a scam here & I'm NOT PAYING A CENT vtsek

Tymebank you are letting your staff rob us off of our hard earned money, there’s really no two ways about it. I got hacked today and the person had a nerve to close my 2 goalsave accounts, luckily I was able to transfer one of the goal saves money to another account but couldn’t transfer the other amount because it needed an OTP and you stupid people, had access to that number because you did a sim swap before you proceeded to steal my money and then you have a nerve to purchase a Hollywood bets voucher with my money. You are fools and will forever remain fools and stuck… Up yours 🖕

Good day

I am really disappointed in the services received until now no one has come back to me regarding my complaint against a agent error and due tot that error I have lost money and no one at time bank is caring is this the type of service Tyme bank is giving the clients ?

I need a answer

Jean Pierre Van Der Westhuizen
8804085294087
061 953 2693