Tyger by the Tail Recensioni 

40
TrustScore 2.5 su 5

2,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

Ordered from this site and one of the items I received was wrong, after getting in touch they asked if I could send it back and they would send me the correct item. I paid an extra £5 to ship it back,... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

I was due to receive a refund for a pair of earrings as part of a larger order that I sent back 12 days ago. Initially this was to be an exchange, but I decided against it and requested a... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I went to their easter egg hunt and won a prize, and have tried using it multiple times but it doesn't work as promised. I have emailed and sent DMs on instagram with no response for a few weeks now.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Earlier this year I wrote a bad review because I still hadn't received my order after six months, but now I can officially say that this is a nice company!!!! The brand has really changed for the bett... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

40 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,7

Tutte le recensioni

(40)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Beautiful necklace

I bought a customised necklace and although it took a while to be hand made it was well worth the wait. It arrived beautifully packaged and is an absolutely stunning piece of jewellery. The quality is outstanding and I will 100% be buying from Tyler by the Tail again.

7 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Love my ring!!!

Amazing quality, love my customised ring!! Order came so quickly and in lovely packaging! Fits so well - definitely worth your money!

Great custom service helped so much with sizing and any enquiries I had! Can’t wait to order again soon!

12 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Perfect products

Such great products, wear my snake earrings and personalised ring every single day! Hasn’t worn in the slightest, perfect condition still.
Such great customer service, v professional.
Defo recommend this brand, will be purchasing from them again!!

12 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Most unprofessional brand ever

Horrible experience.
Made my order October 28th.
Tried to contact them via Instagram, Tiktok, email… After two months waiting for my ring, they assume TODAY (January 11th) that my order won’t arrive.
Most unprofessional brand I know.
They have no idea about how to treat customers , and no idea about how to manage with the transport agency.

11 gennaio 2024
Non scritta su invito
Logo di Tyger by the Tail

Risposta di Tyger by the Tail

Hi Abril,

We're so sorry you felt you had an unpleasant experience with us. Our custom pieces have a 5 week wait which is stated on both our product and shipping pages, due to everything being handmade by our skilled artisans. Your order was shipped 1 week later than it should have been due to an overwhelming amount of orders we received over Black Friday and for Christmas. Our team was responsive and attentive to you from the start and even came on online on Boxing Day to contact the courier on your behalf and reply to your messages. Your parcel was then unfortunately delayed at customs by the courier - a fact that is incredibly unfortunate but very much out of our control. We were advised to wait by the courier (which you were informed of) and we kept an eye on the parcel - updating you where necessary.

Whilst we will take your feedback on board, we have reviewed your experience and believe your suggestion that we have no idea how to treat customers is incredibly unfair. We did our best to accommodate you every step of the way.

Wishing you all the best in the New Years x

Tyger Team

Valutata 5 stelle su 5

Amazing, quick, and helpful

Bought a few things off Tyger before, have been super quick with their deliveries and when I needed to return one and change sizes, the customer service was excellent. Ever since the new management it feels like a new company. Love the new designs and the new layouts of the website.

24 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

thanks so much!!

i had been wanting a ring from this brand for a long time. brought one and i did not regret! such a unique piece, i am definitely going to buy again as a present, thank you!!

18 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Cool brand with great customer service.

Earlier this year I wrote a bad review because I still hadn't received my order after six months, but now I can officially say that this is a nice company!!!! The brand has really changed for the better with the change in management. The new owner was super friendly, responded within minutes and sent me my package with tracked shipping the day after our email. Super happy with the jewelry 🫶🏼

19 novembre 2022
Non scritta su invito
Valutata 1 stelle su 5

0 out of 5...

0 out of 5... once again ordered and never received :(

25 aprile 2022
Non scritta su invito
Logo di Tyger by the Tail

Risposta di Tyger by the Tail

Hi Frankie, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Valutata 1 stelle su 5

0 OUT OF 5 DO NOT BUY!!

It is a real shame that you cannot rate an experience 0 out of 5 because if I could I would! This is by far the worst customer service I have ever experienced, how can a firm provide a shipping time and then when this is not met, not even have the decency to tell you where your order is. I ordered two rings back in February and was told this would take 5 weeks, however almost ten weeks on now, they are ignoring my messages and will not respond. The most frustrating part is that these are not particularly cheap rings, at over £150 for a pair you would expect the firm to actually send you them in the time they say. I know on trustpilot people say “do not buy from this firm” however I cannot stress this enough, this is a terrible firm with appalling customer service, please please do not waste your time trying to purchase anything from them as you will be left feeling deeply disappointed.

10 aprile 2022
Non scritta su invito
Logo di Tyger by the Tail

Risposta di Tyger by the Tail

Hi Arthur, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Valutata 1 stelle su 5

never buy from here ever

literally would rate this 0 stars if i could. My boyfriend ordered me a ring back in February, now 9 weeks on still no sign of it or contact from the seller, despite saying it will take a MAXIMUM of 5 weeks to come. This is happening to tens of hundreds of other people, as seen on their instagram comments which they're deleting as quick as they come. They’ve also taken their email off the instagram page as a way of contacting them. My boyfriend has already contacted them with no response and so have i. categorically do NOT use this company

10 aprile 2022
Non scritta su invito
Logo di Tyger by the Tail

Risposta di Tyger by the Tail

Hi Millie, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Valutata 1 stelle su 5

Horrendous experience

Horrendous experience. Ordered a ring in the January ‘drop’ - not a word for weeks, then receive email saying Hermes is expecting it then nothing. No email, no dm, nothing - but yet they are still releasing more ‘drops’……do not buy from this person

7 marzo 2022
Non scritta su invito
Logo di Tyger by the Tail

Risposta di Tyger by the Tail

Hi Liz, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Valutata 1 stelle su 5

Avoid this company- take your money and…

Avoid this company- take your money and never ship items. have been waiting for my 100-pound order for 4 months now and have not received anything. The owner has ignored all DMS, emails, and messages I have sent

2 marzo 2022
Non scritta su invito
Logo di Tyger by the Tail

Risposta di Tyger by the Tail

Hi Issy, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Valutata 1 stelle su 5

AVOID THIS COMPANY

Placed order 7/1/22 £157 for an 18th birthday present and still have not received the items ordered (now been waiting for 8 weeks). Have tried to contact them but no response. Do not use this company.

1 marzo 2022
Non scritta su invito
Logo di Tyger by the Tail

Risposta di Tyger by the Tail

Hi there, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

Valutata 1 stelle su 5

My daughter ordered a piece of…

My daughter ordered a piece of jewellery from this site 7 weeks ago. Still no order confirmation or any sign of the goods.
She has emailed them and sent them DMs on Instagram, all without any response.
The website has no phone number, only an email address. Avoid at all costs

25 novembre 2021
Non scritta su invito
Logo di Tyger by the Tail

Risposta di Tyger by the Tail

Hi Dean, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.

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