Warning: Immediate termination without notice following security concerns and honest feedback.
As a B2B organisation, we would not normally publish a review of this nature. However, the severity of TV App Builder’s actions has left us with no choice. We feel a responsibility to ensure other businesses make informed decisions based on how this company operates.
From a business standpoint, our experience with TV App Builder has been deeply concerning and unlike anything we have encountered before.
Over the past four months, we have invested significant time and effort into building our platform, onboarding artists, and developing relationships with bands, promoters, and production companies. At the time our channel was removed, we had multiple artists actively listed, with real work, time, and commercial opportunity invested into the platform.
A critical issue arose where paid content was left openly accessible for nearly two months. We informed TV App Builder as soon as we became aware. This exposed both our business and the intellectual property of the artists we represent. This was not a minor technical fault, but a serious security concern.
We raised this repeatedly over an extended period, including 587 support messages, in an effort to have the issue resolved. These messages were not excessive contact; they were the result of ongoing attempts to obtain support where none was being effectively delivered. Being told that other clients required attention does not negate responsibility, nor does affordability excuse a lack of professionalism.
Despite the severity and duration of the issue, it remained unresolved. We made it clear that we would need to re-evaluate our initial 5-star review if the issues were not addressed. Following this, our channel was removed from the platform without warning and without explanation, despite further attempts from us to seek clarity.
This action has had immediate consequences. We are now in the position of informing multiple artists that the platform they were contributing to has been taken down, effectively dismantling months of work and progress.
It is also important to note that imagery associated with our platform has been used on TV App Builder’s sales materials without our permission.
We would expect a far higher level of professionalism, communication, and accountability from any company operating in this space, particularly when dealing with paid content and third-party intellectual property.
Based on our experience, we would not recommend TV App Builder to other businesses. We would strongly advise any current or prospective users to carefully consider their position and approach when dealing with this company.
This situation represents a serious breakdown in service, responsibility, and trust.
You also have the original review on your sales page. Please remove it immediately as it no longer reflects our view of your company.
Updated Review
Warning: Immediate termination without notice following security concerns and honest feedback.
I am updating my review to warn others about the business practices of TV App Builder (TvStartup Inc.).
For over six weeks, I repeatedly notified their support team of a serious security flaw: my paid products were being left open to the public.
Despite multiple requests, this was not addressed.
When I lowered my review to 1-star to reflect this lack of support, my account, which contained months of work and served multiple paying clients, was terminated immediately without any warning or notice period.
This action appears to be a direct retaliation for honest feedback, which is protected under the Consumer Review Fairness Act.
I have formally notified the company that the Federal Trade Commission (FTC) and the Texas Attorney General's Consumer Protection Division will be notified if my data is not restored and this matter is not resolved immediately.
If you are considering this platform, be aware that your business data and client access may be at risk if you ever need to voice a legitimate complaint.
1 maggio 2026
Non scritta su invito
