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Scopri cosa dicono le persone

Valutata 1 stelle su 5

The WORST tutor company I have EVER seen. Tutors are unreliable at best, Or overal completely idiotic, No communication, and actual tutoring? Ha! Good luck. If you want to learn anything or sit any ex... Leggi di più

Valutata 1 stelle su 5

Very expensive. Moreover, the teacher can only work according to a manual, doesn’t want to adjust to child’s needs. All children are different and it’s quite unprofessional to teach them all the same... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Horrible service. Expensive for no reason. Tutor cancelled on me at lest 5-6 times but still expect you to pay in full. Communication sucks. Leadership didn’t even know the tutor cancelled that many t... Leggi di più

Valutata 1 stelle su 5

We contacted Tutor Doctor, hoping that they could find a suitable tutor to support our 7 year old daughter. We were told that 48 hours of tutoring at a cost of £2,880 would need to be paid upfront... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Istituto d'istruzione
  2. Associazione o organizzazione

Informazioni fornite da varie fonti esterne

Tutor Doctor is an in-home tutoring service for all ages and all subjects. We understand how important every child’s education is. Today’s academic arena is more competitive than ever. We offer specialized tutoring to address all our clients’ needs and to help them achieve their academic goals. We have an Academic Success Formula, which identifies two critical components of academic success: Academic Knowledge and Academic Discipline. Teaching student’s executive function skills (what we call “X-Skills”) – organization, goals and prioritization – is also an important part of our offering.


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

207 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 62% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Our experience with Tutor Doctor…

Our experience with Tutor Doctor couldn’t have been better. They were easy to work with, matched us to an amazing tutor, and made everything my easy. Highly recommend!

15 maggio 2024
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Risposta di Tutor Doctor

Hi Jane, thank you for this wonderful feedback! We are happy to hear that our student-tutor matching has worked so well for you. We take pride in this and we’re delighted to see it’s made such a difference for your student!

Valutata 1 stelle su 5

Tutor Dr

Tutor Dr. Only finds inexperienced and poor English speaking hired help.
What a joke this place is.

1 aprile 2024
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Risposta di Tutor Doctor

Thank you for your feedback. We are continuously working to improve our processes and ensuring we have the best talent within our tutor roster. It looks like we did not meet your expectations of service. We'd like to see if we can help. Please email brandstandards@tutordoctor.com at your convenience and we’ll be able to help with next steps.

Valutata 5 stelle su 5

Tutor Doctor Crewe - Fab

We’ve used Tutor Doctor Crewe a few times now and always found them to be communicative, helpful and pretty spot on when matching my children with Tutors.
I really like the report feedback after each session, which as a parent keeps me informed and in the know about my child’s progress.

27 marzo 2024
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Risposta di Tutor Doctor

Thank you for taking the time to share your positive experience with Tutor Doctor! We're delighted to hear that you've found our communication, matching process and session reports helpful. We look forward to continuing to serve you!

Valutata 2 stelle su 5

The tutors were good but not the…

The tutors were good but not the payment plan. This is a notice to parents not to get sucked into paying in advance for multiple hours if there is a chance your child will not need them. Not only will you not receive a refund, you won't even get a response to your queries. The franchise in my area was very responsive when I wanted to sign up, but failed to respond to multiple requests when I asked about a refund for unused hours.

1 dicembre 2023
Non scritta su invito
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Risposta di Tutor Doctor

Hi Dawna, thank you for taking the time to provide your feedback. We’re sorry to hear you’re having a tough time connecting with your local branch. Please email us at brandstandards@tutordoctor.com so we can further assist you with resolving this issue and looking into a refund of your unused hours.

Valutata 1 stelle su 5

This is a quick review about West…

This is a quick review about West Berkshire, Reading, North Surrey brand owned by Mark Butler. As a tutor it had been an ambiguous experience. I was asked to commit to a student for a full-term whether I wanted to tutor the student or not. The director Mr Butler who has no Educational background (he is a brewer) should not ask freelancing professionals to commit to anything. A director should be qualified well enough to direct a tutor doctor branch. I work for an agency now where everyone has serious Educational background. Also these directors who just buy a franchise have more than one businesses. Easy to look it up at companies house website. The above director has 9 businesses. How can one person focus on that many businesses? Must be a juggler. Well, that explains the quality of some tutoring services. My advice is to find an agency or agencies whose owners are teaching professionals. They pay more too.

5 dicembre 2023
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Risposta di Tutor Doctor

Hi Miss Marple, thank you for taking the time to share your feedback. We're sorry to hear that your experience with us did not meet your expectations. We value your feedback and are constantly working to improve our practices and support for our tutors, including exploring more flexible commitments. We will certainly take your input into consideration as we continue our efforts to improve.

Valutata 1 stelle su 5

Tutor doctor in Carlsbad ca with Julie…

Tutor doctor in Carlsbad ca with Julie Gibbs is the has the worst management and payment plan. Super expensive Save your self the trouble and look for a more professional service.

10 febbraio 2024
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Risposta di Tutor Doctor

Hi Francisco, thank you for taking the time to share your feedback. Our team strives to provide high-quality tutoring services at competitive prices, and we regret any inconvenience or dissatisfaction you have experienced. We would like the chance to address your concerns. Please contact us directly at brandstandards@tutordoctor.com to allow us the opportunity to make things right.

Valutata 1 stelle su 5

Not all Tutors are good

Tutor Doctor tutors aren't that bad. I just had a tutor who barely ever had time to tutor my child. On top of that I paid for classes in advance, now that the year 2023 is close to an end, I haven't received any feedback regarding my refund. They've been ignoring me for the past month now. I would strongly recommend that parents use other tutoring services that are less likely to scam you of your money like Tutor Doctor did to me, especially if you're in South Africa.

23 novembre 2023
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Risposta di Tutor Doctor

Hi Matilda, it looks like we did not meet your expectations of service and we're sorry to hear this. I see that you are waiting for a refund and having a tough time connecting with your local branch. We would like to see if we can help with this. Please email brandstandards@tutordoctor.com at your convenience and we’ll be able to help with next steps.

Valutata 5 stelle su 5

Great experience with the Richmond

Great experience with the Richmond, BC location. Started with a personal meeting to ascertain our needs & fit for a tutor. Our son was frustrated with the quality of teaching in Math 11 pre-calc, lack of detailed explanations from the teacher, lack of quality time when he would go in for extra help, etc. Our tutor from Tutor Doctor has not only eliminated the classroom frustration by being able to explain concepts in different ways, but have seen a big improvement in marks.

8 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

No way would I give them money

I'm not really sure where these positive reviews came from.

If you look at Consumer Affairs, a lot of people feel they were ripped off.

It's very hard to get in touch with the tutors. If your child needs tutoring and the tutor doesn't show up, that is a big problem.

I would not pay anything upfront with these people because it's apparently hard to get time to speak with anyone - especially after they have your money.

5 ottobre 2023
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Risposta di Tutor Doctor

Hello Jennifer, we apologize for the issues you've experienced. The Corporate team would like to connect with you to help resolve this matter. Please email us at brandstandards@tutordoctor.com so we can further assist you.

Valutata 5 stelle su 5

My tutor was Ellie Roberts

My tutor was Ellie Roberts, she was really nice and patient. I went from a grade 3 to a grade 7 in the space of 2 months with only two tutoring periods a week. The sessions were very affordable and Ellie was able to work around my time table.

15 gennaio 2023
Non scritta su invito
Valutata 1 stelle su 5

No Contact, No service, No GOOD

My child has ASD and ADHD. We had a tutor matched in October 2022 and got a total of 4 sessions. We got rematched in January 2023, the tutor and our contact never contacted us. We were charged over $400 each month until I sent a cancellation email, never got a response but wasn't charged anymore. I have tried reaching out to our contact and through Tutor Doctor website and nothing. We were also told we could claim tutoring through NDIS, which is false. I have submitted a complaint with the ACCC to get our money back.

1 gennaio 2023
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Risposta di Tutor Doctor

Thank you for taking the time to provide your feedback Stephanie. We are sorry to hear that your experience with Tutor Doctor was not positive. We would love to be able to discuss further with you, so if you would kindly email brandstandards@tutordoctor.com with more details and one of our team members will be available to help.

Valutata 5 stelle su 5

Highly recommended

I’m very happy with Tutor Doctor in Richmond and Delta BC. Peter took the time to really understand my son’s needs and was very understanding and proactive when our first tutor didn’t work out. Now we have a great tutor, Jessica, who is really helping to build my son’s self confidence.

24 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

Professional and personal provider of tutors.

I would recommend Tutor Doctor in Cambridge/ Saffron Walden. They are helpful and professional and have good attention to detail and good customer service. I have used this company a couple of times for my children. We have had several good tutors. I has specific requirements that they were able to suggest specific tutors for. On one occassion the tutor did not really suit my children and there was no problem with letting them know and we tried someone new. I have tried other companies (Superprof - really terrible). This is the one I would go back to.

22 ottobre 2022
Non scritta su invito
Valutata 5 stelle su 5

Great service, great tutor.

We were looking for a tutor for our daughter. We liked the fact that you actually get to meet a Tutor Doctor representative to discuss your requirements (both academic and personality wise). This helps get the best tutor for the student. Definitely recommend this company.

16 marzo 2023
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Risposta di Tutor Doctor

Happy to hear that our student-tutor matching has worked so well for your student, Helen!

Valutata 1 stelle su 5

Tutor Dr ripped us off

Tutor Dr ripped us off. Could not match the right Tutor and owed us for lessons which they did not honor.
We tried contacting them on multiple occasions and left voice messages with call centre operators, and the individual who signed us up.. Never received a return call to rectify the problem. We finally gave up trying

30 dicembre 2022
Non scritta su invito
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Risposta di Tutor Doctor

Hi J, we’re sorry to hear you’re having a tough time connecting with your local branch. Our Home Office team would like to help connect you both to help resolve this issue. Please email us brandstandards@tutordoctor.com so we can further assist you.

Valutata 5 stelle su 5

Life-savers

Life-savers! Trace provided us with a clear path forward beginning with a thorough academic evaluation. He and his staff treated us with compassion along the way, providing reports after every session. My daughter’s tutor was highly qualified and the staff was always there to answer questions and to provide guidance as far as next steps.

22 febbraio 2023
Non scritta su invito
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Risposta di Tutor Doctor

Happy to hear that our student-tutor matching has worked so well for you! We take pride in this and we’re happy to see it’s made such a difference for your student!

Valutata 5 stelle su 5

Highly recommend

I contact Tutor Doctor for my daughter. Her performance in school is much better. They are very professional. Their services from consultation to the tutor are amazingly good. They exactly know which student need what Tutor. I highly recommend it.

21 febbraio 2023
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Risposta di Tutor Doctor

Thank you for the kind words! We are happy to hear that we have made such a positive impact on your child’s education.

Valutata 1 stelle su 5

Do not trust!

Tutor was great admin was horrible, unresponsive and illegal in the practice of ghosting to avoid payback and existing credits. Legal action, here we come.

Do not use this company!

18 febbraio 2022
Non scritta su invito
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Risposta di Tutor Doctor

Hi Monica, we're sorry to hear that we did not meet your expectations of service. We'd like to see if we can help. Please email brandstandards@tutordoctor.com at your convenience and we’ll be able to help with next steps.

Valutata 5 stelle su 5

Trustworthy and sincere efforts

Very impressed with the efforts and sincerity of Andy and Karen for my child’s education. They have identified the right fit tutor for my child and showing genuine interest in his progress. At the end of it , student has to work hard to get the results . Andy and team are giving their best to make it possible. Thanks.

22 dicembre 2022
Non scritta su invito

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