Turfmatic Recensioni 260

TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

The repair kit didn’t include the parts it should/stated it did. Emails and phone calls ignored to request the missing parts. I’ve had to contact my credit card company to get a refund. Shocking c... Leggi di più

Valutata 4 stelle su 5

This is a great product. It does take a little time to get used to the process, including the proper height setting, but once this is dialed in, it picks up debris and pet hair. Your lawn will look li... Leggi di più

Valutata 5 stelle su 5

The Turfmatic 380 sweeper is the best sweeper we've used so far. It works quite well, and is essentially also self propelled due to the spinning spiral brush.

Valutata 5 stelle su 5

The Turfmatic 380 sweeper is not very heavy, works very well, and the spiral brush design also makes it essentially self propelled too. It sweeps up leaves and acorns very well. The handles fold, al... Leggi di più

Dettagli dell'azienda

  1. Produttore di utensili

Scritti dall'azienda

Turfmatic™ is a global brand specialising in electric sweepers and power brooms for artificial grass maintenance. Our tools are engineered to clean, lift, and revitalise synthetic turf—making them ideal for homes, schools, sports facilities, landscapers, and installers worldwide. From compact sweepers to professional-grade brooms, Turfmatic™ products are trusted for their durability, ease of use, and powerful results. With customers across the UK, USA, Europe, and Australia, we’re proud to support a cleaner, greener lawn—wherever you are.

Turfmatic™ Customer Guarantee

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:

At Turfmatic™, we stand behind the quality and performance of every product we sell. That’s why we offer the following customer guarantees:
🔧 1-Year Manufacturer Warranty All Turfmatic™ machines come with a 12-month warranty covering manufacturing defects, parts, and workmanship under normal use. - 🌍 International Support We ship worldwide and provide customer support for all orders, no matter where you're located. Spare parts and servicing options are available to keep your machine running for years to come. - 💬 Responsive Help Need help? Our team is here to assist with technical support, order issues, or usage advice—just drop us an email and we’ll respond promptly.

Informazioni di contatto


4,2

Molto buono

TrustScore 4 su 5

260 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 1 stelle su 5

No after sales service!

I live in the UK, I purchased a Turfmatic last year through a company called Expressgrass.com. I used it once last year and then again earlier this year. I hadn't had it on long when there was a smell of burning from the motor and the machine stopped working. I had bought the Turfmatic just over a year before this happened so not sure whether the warranty was one or two years I contacted Expressgrass who told me to contact turfmatic via their website. I have written to Turfmatic THREE times regarding this and have never received a reply.
Unbelievably poor service from this US company for their UK customers.

24 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Lack of communication regarding shipping

We never received any updates from Turfmatic regarding the shipping progress. We still have not received our Turfmatic so I cannot review its performance.

7 dicembre 2023
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Risposta di Turfmatic

Please check spam folder for UPS emails, they sometimes end up here. I can confirm the UPS tracking no is 1ZR7A5374209881534
Shipped on Dec 8 - Currently showing as Reschedule Delivery Confirmed for Dec 14

Valutata 5 stelle su 5

Updated

Updated. 12/12

12 dicembre 2023
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Risposta di Turfmatic

Hello Paul, can you confirm that UPS has now delivered. Showing on tracking as received 15:53 Dec 13.

Valutata 2 stelle su 5

Time Saver???

I have some Mesquite trees that are continually dropping litter on my turf and was hoping that the Turfmatic could whisk these away. However, the Turfmatic struggles to capture this type of debris into the catcher bag and as soon as you turn the machine off it just drops them in a pile. I also have a putting green that I was hoping to brush, but found it difficult to get a good height setting so resorted back to my leaf blower for cleaning this area. All in all, the Turfmatic has not really solved my issue or saved me any time over what I was doing previously.

18 novembre 2023
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Risposta di Turfmatic

Hello Peter, our customer service team have confirmed that they have addressed the issue with you in regard to the collection basket. On standard domestic artificial lawns a height setting of 1, 2 at the max is all that is required.

Valutata 3 stelle su 5

Overheats every 10 minutes. Prompt help from customer support

I like my turfmatic when it works, it picks up leaves and debris beautifully and leaves a nice groomed look to the turf. Unfortunately, it stops working after it has been on for about 10 minutes. I need to let it rest for 30 minutes or so, then I can use it again. I emailed the company and received a prompt reply asking for more information. If they are able to solve my problem, I will update my review to 5 stars.

1 agosto 2023
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Risposta di Turfmatic

Our customer service team is still awaiting your response to their reply. Can you check your emails from Sept 13th. Note the email address you used is different from the one on your order. They can be contacted directly at sales@turfmatic.com. Thank you

Valutata 3 stelle su 5

Dog hair will ruin the machine

This machine is great if you are only wanting to clean up leaves and pine needles. Dog hair does get picked up, however, the hair gets completely wrapped around the brush roller bearings because there is no guard over the bearings. The hair gets caught and causes the motor to overheat

15 agosto 2023
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Risposta di Turfmatic

Thank you for the feedback in regard to the issue with long dog hair. Will pass this on to the engineers. The brush roller including the bearings are removeable for cleaning using the supplied allen wrench. They are also available as a user replaceable part on our website.

Valutata 5 stelle su 5

Better way of cleaning artificial turf!

We needed some help cleaning our artificial turf from leaves and small seed pods and purchased the Turfmatic 380 Artificial Grass Sweeper 2 in 1-1800w. It is working great! It's a bit loud, but does the job. It not only saves us cleanup time, but does a better job than our hand rake and blower. We do recommend it for sweeping and raking up the leaves. BTW this is not a vacuum, it's a stiff plastic rotating brush.

18 agosto 2023
Valutata 5 stelle su 5

This product worked way better that…

This product worked way better that expected. I have a lot of Pine trees around the outside of my yard and usually takes a hour to blow them off. Now, 20 minutes and it looks like a new yard. Wish I would have bought this along time ago !!

14 agosto 2023
Valutata 5 stelle su 5

Turfmatic™ 380 Artificial Grass Sweeper

The Turfmatic 380 Artificial Grass Sweeper 2 in 1 works very well on my turf. It arrived quickly and I rapidly put it into action and it worked very well to remove embedded leaves from my turf.

Before I purchased the Turfmatic, I used a rake and a blower. This combination was hard work. The Turfmatic is quick and effective.

3 agosto 2023
Valutata 2 stelle su 5

Shuts off after less than five minutes…

Shuts off after less than five minutes of use on the highest setting.

3 agosto 2023
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Risposta di Turfmatic

I have been advised that our customer service team have addressed problem as being a brush roller height issue. They advised the correct level for standard artificial is level 1 or 2 and this has resolved your runtime. We welcome your updated feedback on sweeper use.

Valutata 5 stelle su 5

Great job easy to do.

Ok had a company come give me an estimate the cost was that of this and this does a better job.As I can see so far love it! Can get anything done. Found other use other than the grass. Patio area for extra points. On the correct deck setting

31 luglio 2023

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