turbify.com Recensioni 532

Risposta di turbify.com

5 giorni fa

Thank you for your kind words — we’re so glad you experienced fast and professional support. We really appreciate you taking the time to share your feedback with us.

Risposta di turbify.com

22 apr 2026

Dear Harry,

Thank you for your feedback and for recognizing that our agent was very helpful while assisting you with your business email access.

I’m sorry that, despite those efforts, you still weren’t able to log in to your email and that the call was disconnected before we could complete the final steps. During your last interaction, our agent walked through the login and password reset steps with you, shared a help article, and sent a password reset link for your Turbify account along with instructions to reach your business email, but we understand the issue wasn’t fully resolved when the call dropped.

We’ve since tried to reach you twice by phone to continue where we left off. Whenever it’s convenient, please contact us at +1 833-689-8585, and we’ll be happy to personally walk you through the remaining steps to get your email working again.

Risposta di turbify.com

5 giorni fa

Thank you for your kind words — we’re thrilled you experienced great customer service with us. We truly appreciate you taking the time to share your feedback.

Risposta di turbify.com

22 apr 2026

Dear Ronald,

Thank you for taking the time to share your experience with us. I’m sorry that you found it difficult to understand our representative’s English and that your call lasted so long with multiple holds; we understand how frustrating that can be and this is not the level of service we aim to provide.

We reached out because your account had been suspended after suspicious activity was detected, including multiple domains being purchased without your knowledge, which suggested that your account might have been compromised. During your calls, our agents verified your details, explained the unauthorized domain purchases, sent a Turbify password reset link so you could regain access, and then helped cancel the domains that were wrongly purchased and activate your login page so you can securely access your account again.

We also placed follow‑up calls to help secure your account, but we understand that the combination of security checks, holds while the agent consulted the team, and the communication barrier led you to rate the service as “terrible.” We are reviewing this interaction for language clarity and hold‑time reduction so that future conversations are easier to follow and more efficient.

We’d appreciate another chance to speak with you, with a representative who can go over everything slowly and clearly, and confirm that your account is fully secured and working as expected. You can reach us at +1 833-689-8585. Thank you!

Risposta di turbify.com

5 giorni fa

Thank you for your honest feedback — we’re glad to hear that, even though things got off to a rocky start and took a bit longer than expected, your issue was ultimately resolved to your satisfaction. We appreciate your patience throughout the process, and we’ll use your comments to keep improving the speed and smoothness of our support.

Risposta di turbify.com

22 apr 2026

Dear Jordan,

Thank you for being with Turbify for so many years and for trusting us with your business photos and listings over that time. I’m truly sorry that after the recent Localworks format and dashboard changes, it appeared as if six years of pictures and data were gone, and that your experience with support left you feeling that nothing was recovered while prices increased.

From your calls, we understand that when you logged in to the updated dashboard, the site looked completely different and hundreds of images you had uploaded and linked across multiple Localworks plans seemed to have disappeared. During your subsequent conversations, our agents confirmed your Localworks Standard plan and the existing case (02170991), shared a help article on adding images, and checked internally to understand whether the photos were still associated with your listings. After review, we advised connecting your business directories—especially Google Business Profile—so that images could sync correctly, and, if they did not reappear, to download them from your website and re‑upload them to the new dashboard.

We recognize that this felt like starting over rather than a true solution, especially given your history and the pricing increases you mentioned, and we understand why you’ve said you’re “done” and plan to cancel. For a case involving years of photos and multiple Localworks plans, we should have escalated more proactively, called you back after the first disconnected call, and given you a clearer explanation of what changed in the new dashboard and what we could (and could not) technically restore.

If you are open to it, we would still like to take one more careful look at your account: to confirm exactly which images are still present in your connected directories, recover anything that can be restored into the updated dashboard, and discuss options that reflect the value and time you’ve already invested. Please contact us at +1 833-689-8585 and mention case 02170991, and we will route your request directly to a specialist familiar with the new Localworks experience.

Risposta di turbify.com

5 giorni fa

Thank you for sharing your experience — we’re glad to hear you received a speedy resolution and that our representative even went the extra mile to help with your Yahoo email recovery. We truly appreciate you taking the time to recognize their effort.

Risposta di turbify.com

5 giorni fa

Thank you for your kind words — we’re glad we could do a good job helping you. We really appreciate you taking the time to share your feedback with us.

Risposta di turbify.com

5 giorni fa

Thank you for your kind words — we’re so glad to hear you had a great experience with our agent. We really appreciate you taking the time to share your feedback with us.

Risposta di turbify.com

5 giorni fa

Thank you for your kind feedback — we’re glad to hear you received wonderful customer service and that we were able to answer all of your questions. We really appreciate you taking the time to share your experience with us.

Risposta di turbify.com

22 apr 2026

Dear Linda,

Thank you for sharing your experience with us. I’m sorry that a simple password reset turned into a nearly hour‑long process with two agents, and that the online reset option didn’t work as you’d expect.

From your feedback and our records, we see that you were unable to log in to your business email and that the self‑service password reset mechanism malfunctioned, which forced you to call us instead of resolving it quickly online.

We also understand that once you regained access, you began seeing ads in your mailbox and that, given the cost of this email service, this feels unacceptable and adds to your frustration with the overall experience. Your comment that poor customer service plus ads may cause you to cancel is something we take seriously, and we’re reviewing both the reliability of the online reset flow and how we communicate about ads and plan options so situations like this are clearer and faster to resolve.

If you’re open to it, we’d like the chance to review your account together: to confirm that everything with your login is working smoothly now, to go over available email plans and ad expectations, and to see what we can do so the service better matches what you’re paying for. Please contact us at +1 833-689-8585 and mention this feedback so we can prioritize your case.

Risposta di turbify.com

5 giorni fa

Thank you for your thoughtful feedback — we’re so glad to hear our assistant was patient and knowledgeable and made sure all of your concerns were addressed before ending the call. We truly appreciate you taking the time to share your experience with us.

Risposta di turbify.com

22 apr 2026

Dear Andre,

Thank you for taking the time to share your experience. I’m sorry that you spent nearly an hour on the phone and still felt you left without a clear resolution, and that it seemed like our agent didn’t fully understand your issue.

From your call and our notes, we understand you reached out because email notifications stopped working after changes were made to your website forms. Our agent walked through basic troubleshooting and explained that your site uses custom code, which unfortunately falls outside the scope of what our team can directly support. You were advised to update the TXT records and allow 30 minutes to 2 hours for DNS changes to propagate, but we recognize that this explanation did not feel like a complete or satisfying fix for you, and the call eventually ended after a disconnection.

We understand how frustrating it is to invest that much time without a clear “this is fixed” outcome, and to feel that your specific problem wasn’t fully understood. We are reviewing this interaction to improve how we confirm understanding of complex issues, set expectations around custom‑coded websites, and summarize next steps so you are not left unsure about what will or will not resolve the problem.

We’d appreciate another chance to help: we can review your DNS and form settings together, clarify exactly what our support can handle, and point you toward the most suitable next steps or resources for the custom code on your site. Please contact us at +1 833-689-8585 and mention this feedback so we can route your case to a specialist familiar with form and notification issues.

Risposta di turbify.com

22 apr 2026

Thank you for being a hosting customer with us and for sharing your honest feedback. I’m sorry that you experienced a price increase of around 16% within a year and that it felt sudden and unfair, especially when you see lower pricing advertised for new customers on a similar plan.

When you contacted us, you were exploring a change from a monthly to an annual hosting plan, and during that conversation you raised understandable concerns about the recent price change and the difference between your current rate and pricing shown for new sign‑ups. Our agent explained the plan‑change process but, as you mentioned, your concerns about the increase and the perceived gap between existing‑customer and new‑customer pricing remained unresolved, and you chose to review your options before deciding on next steps.

We recognize how frustrating it is to feel that your loyalty isn’t being rewarded and to learn about a price change without the level of advance notice you expected. We are reviewing how we communicate upcoming price adjustments and how we can better highlight any loyalty discounts or alternative plans (such as annual billing options) that may reduce the overall cost for long‑time customers like you.

We’d appreciate the opportunity to go over your account together: to review your current charges, compare them with available plans and promotions, and see whether we can find a configuration that feels fair and keeps your hosting with us competitive. Please contact us at +1 833-689-8585 and mention this feedback so we can route your request to our billing team for a detailed review.

Risposta di turbify.com

5 giorni fa

Thank you for sharing your experience — we’re so glad to hear your issue was reviewed carefully, escalated to our technical team, and fully resolved so you could retrieve your email. It means a lot that you recognized her excellent service delivery, and we’ll be sure to pass your kind words along to her.

Risposta di turbify.com

5 giorni fa

Thank you so much for your thoughtful feedback — we’re delighted to hear that our Turbify customer service team was cooperative, understood your requirements, and recommended a solution that fit your budget. We truly appreciate your trust in us and are glad our support helped you choose the right services plan.

Risposta di turbify.com

5 giorni fa

Thank you for your kind words — we’re so glad to hear our customer service agent was knowledgeable and able to assist you. We really appreciate you taking the time to share your feedback with us.

Risposta di turbify.com

Aggiornata il 17 apr 2026

Dear John,

Thank you for sharing your experience. I’m sorry that you struggled to understand our representative’s English and that your refund request left you feeling frustrated and unheard—that is not the experience we want for you.

You contacted us to cancel your plan and request a refund for the most recent renewal. After reviewing your account and checking with our internal team, we confirmed that your subscription does not meet the eligibility criteria for a refund under our current policy, which is why the agent informed you that the annual fee is non‑refundable, even though the renewal was billed before the previous term’s end date. We understand that this feels unacceptable from your perspective, and we’re sorry for the disappointment this has caused.

During the call, your cancellation was completed, and we also confirmed that there will be no further charges in upcoming billing cycles. You will retain full access to your services until the plan’s term end date (around 5/5/2027), after which the subscription will not renew again.

We take your comments about communication seriously and will use them to improve how we match language preferences and explain billing and refund policies more clearly.

Risposta di turbify.com

5 giorni fa

Thank you for the awesome feedback — we’re thrilled to hear you love the affordable pricing and find it easy to build sites, and that we’re a 10/10 in your book! Your support means a lot to us.

Risposta di turbify.com

5 giorni fa

Thank you for your feedback — we’re glad to hear our customer service was great and prompt. We truly appreciate you taking the time to share your experience with us.