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Dettagli dell'azienda

  1. Editore musicale

Scritti dall'azienda

High-quality royalty-free production music licensing for film, video, YouTube, podcasts, and other media. Content creators who need music for their videos and other media can come to TuneReel to acquire a license to unlimited music tracks and use them in their projects forever. With passionate customer service, TuneReel makes sure every customer is satisfied, no matter what comes up.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

12 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Good, until you TRY to cancel

For the price the service was good, enough content to look through and use. However, trying to cancel a subscription was difficult, as usual, like many companies they made it almost impossible despite claiming in their help sections and T&C's you can simple cancel through your profile section of the website. This simply does not exist.

After failed attempts to get them to answer my emails about canceling a sub, how convenient they ignore those ones, I actually, for once, got the little Help chat Bot to work, it sent me a link to a 'Billing Portal' a hidden section of the website! I was able to finally cancel. Nowhere in their Help sections or T&C's ect tell you of this, I somehow stumbled across it.
When companies choose to do this, and it's by design unfortunately, immediately the company becomes untrustworthy. its a shame because their pricing is good and was happy, but after this I will not recommend.

10 agosto 2024
Non scritta su invito
Logo di TuneReel

Risposta di TuneReel

We appreciate your feedback. We will work on ensuring that users can find their way more easily. Thank you! Also, we are pleased to hear that our chatbot was able to help you!

We want cancelling a TuneReel membership to be simple and straightforward. Members can access our Stripe Billing Portal from the drop-down menu (make sure you're logged in) or by reaching out to support. In addition, members receive an email with a link to the billing portal several days before their card is charged.

We did receive your email about 24 hours ago (we're a little slower during the weekend) asking us how to cancel your subscription. Before we had an opportunity to respond, and upon checking your account, we noticed that you've already successfully canceled your subscription on your own.

We're very sorry this experience may have caused frustration and a lack of trust. We have strong relations with our customers and take pride in the trust they give us and our services. Per our policy, you are eligible for a full refund for the last billing cycle as long as new licenses were not generated. Please contact us if that is the case.

Please reach out to us with any questions and we hope we have the opportunity to provide you with more music in the future!

Thank you.

Valutata 5 stelle su 5

Straightforward user experience

I've used TuneReel on a number of projects and it has become my favourite source of stock audio. One of the best features, in my opinion, is the ability to make a one-off purchase, without having to sign up for a subscription service.

The one time I needed help from support, they replied almost immediately and the issue was resolved without any drama.

Browsing the site is easy, and there's a good selection of catchy music.

6 marzo 2024
Non scritta su invito
Valutata 5 stelle su 5

Support that is second to none. Great music provider!

Support that is second to none.
As I'm not a big fan of monthly subscriptions, I was looking for a long time for a music service that is also affordable via lifetime payment. This seems to have become quite rare recently and so I ended up (among other(s)) with TuneReel.

As I'm still relatively new to the video creator business, I had a lot of questions about the process and the way licensing works.

I needed a service that would allow YouTube monitization as well as cover customer/client work without any further "pitfalls" and complicated licensing restrictions.

All my worries, questions and fears were put to rest by the incredibly nice colleagues at TuneReel. Thank you again for explaining everything so incredibly detailed!

In my opinion, TuneReel's library is in no way inferior to that of other, sometimes larger sites. There are really great songs to be found. Whether it's for sports videos, landscape recordings, wedding videos or vlogs. I was able to quickly find really good examples for each category. Very good! What I find particularly successful and unique is the "Into/Outro" section, where you can find short jingles for your YouTube video intros. Great!

All in all, a great service so far. I hope it will soon be one of the big players! :-)

9 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

TuneReel is a useful growing music…

TuneReel is a useful growing music library service with a helpful intelligent search tool. I needed music for a film covering an event for a non profit organisation and after searching everywhere TuneReel proved to be the one. Thanks!

27 agosto 2022
Non scritta su invito
Valutata 5 stelle su 5

Just try it!

Really good tracks for a surprisingly low price. Just try it. Don't take my word for it: Try it. In doubt?: try it. Think it is too good to be true?: Try it.

25 luglio 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent!

Top quality tracks with high end music production sound, and with a very competitive price! Highly recommended

11 maggio 2022
Non scritta su invito

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