Awful, awful, awful! The product is low quality, and I've been trying to cancel the subscription for months! I'm getting charged repeatedly. Every time they send me an email saying my cancelation requ... Leggi di più
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The instructions and how to videos are very helpful and I appreciate that. I think there is a learning curve with poly gel so I am still getting the hang of it, still figuring out how to get the thic... Leggi di più
After reading so many bad comments about Paddie Nails I had to try them for myself. I simply was blown away at how easy, they were to apply and beautiful they were finished. They didn't pop off right... Leggi di più
L'azienda ha risposto
The post had broken my package, and I e-mailed customer support with pictures. They answered within hours and made up for the loss, and were very professional and kind. The products are great and eas... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Paddie Nails
Scritti dall'azienda
Revolutionizing your at-home nail game by saving you time, money, and unlocking salon-quality nails from the comfort of your home.
Cruelty Free | Toxin Free
Cruelty Free | Toxin Free
Designed to protect and nourish your natural nails while delivering flawless results.
Informazioni di contatto
2615 E. Third St, 92408, San Bernardino, Stati Uniti
- support@trypaddie.com
- trypaddie.com
3,5
Nella media
85 recensioni
Non ha risposto alle recensioni negative ricevute
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Express shipping doesn’t even work
I ordered a gel nail kit with express shipping in january (mind you it should have only taken a couple of business days to arrive). I check over a week later to see it still hasn’t shipped. I requested to cancel my order and they didn’t reply for 3 days, and of course the order begins to ship right after I request to cancel so they responded saying they are unable to cancel at this point. Very slow customer service and inaccurate shipping times. Blew an extra $30 on express shipping that still took almost two weeks to get.
28 gennaio 2025
Non scritta su invito
Risposta di Paddie Nails
Hi there,
Thank you for your feedback — we’re really sorry to hear about the issues with your order, especially after paying for express shipping. That’s absolutely not the experience we want for our customers, and we completely understand your frustration.
We’re actively reviewing how we manage express orders to ensure this doesn’t happen again. We’d also love to make this right for you — please email us at support@trypaddie.com with your order number so we can look into a partial refund or a gesture of goodwill to apologise for the delay and inconvenience.
We appreciate your patience and your honesty, and we hope we can turn this around for you.
The Paddie Team x
Ordered for my wife and never got it
Ordered for my wife and never got it. They use a foreign delivery service and it’s awful.
25 dicembre 2024
Risposta di Paddie Nails
Hi there,
We’re so sorry to hear your order hasn’t arrived — that’s definitely not the experience we want for our customers. We appreciate your feedback regarding the delivery service, and we’re actively working to improve this.
Please email us at support@trypaddie.com with your order number so we can look into this and make things right for you, whether that’s resending your order or issuing a refund.
Thanks for your patience, and we hope to turn this experience around for you.
The Paddie Team x
Much harder to use than I expected
Much harder to use than I expected. Could get it to look clean or stay on for a long period of time
20 dicembre 2024
Risposta di Paddie Nails
Hi there,
Thank you for your feedback — we’re sorry to hear you found the kit harder to use than expected. Polygel can definitely take a bit of practice, especially for beginners, but we want to make sure you feel confident using your kit.
Please feel free to reach out to us at support@trypaddie.com — we’d be happy to share some extra tips and tutorials to help, and we’d love to offer you a gesture of goodwill to thank you for giving Paddie a try.
We appreciate your honesty and hope we can turn this around for you!
The Paddie Team x
Risposta di Paddie Nails
Hi there,
We’re so sorry to hear your order took so long to arrive — that’s definitely not the experience we want for our customers. We understand how frustrating this must have been and we’re actively working to improve our shipping times.
Please reach out to us at support@trypaddie.com with your order number — we’d love to offer a gesture of goodwill to apologise for the delay and thank you for your patience.
We appreciate your feedback and hope we can make this right for you.
The Paddie Team x
I recently tried out one of Paddie…
I recently tried out one of Paddie Nails' DIY nail kits, and I was so impressed with how easy it was to use. The kit came with everything I needed, and the instructions were simple to follow, which made the whole experience enjoyable rather then stressful. The quality of the polish was amazing- the colors were bold, modern, and lasted way longer than I expected without chipping. It honestly felt like I had just walked out of a salon. For someone like me who doesn't always have time to book appointments, this is such a game-changer. I'm already planning to order another kit!
8 dicembre 2024
Non scritta su invito
Risposta di Paddie Nails
That’s amazing to hear! 🤩 We're so glad you loved the Paddie Nails DIY kit and found it easy to use! 💅✨ Our goal is to bring salon-quality nails right to your fingertips, and it sounds like you nailed it! 😉💖 Can’t wait for you to try your next set—you're going to love it just as much! 😍🎉
Risposta di Paddie Nails
Hi there,
We’re so sorry your order still hasn’t been delivered — that’s absolutely not the experience we want for our customers. Please reach out to us at support@trypaddie.com with your order number so we can look into this urgently and find a solution for you.
We truly appreciate your patience and the chance to make this right.
The Paddie Team x
I ordered the gel remover and first off…
I ordered the gel remover and first off it took forever to get to me like over a month and the whole time I am messaging or emailing the lady and she doesn't care one bit that I haven't received my package. I kinds think it was like an automated response over And over. I kept saying I just want a refund and then the stuff doesn't even work its a sham. Scam whatever you want to call it. It was a dang shame too I really was hoping against my better judgements it would work but it didn't. Do not order from these people they are the worst.
11 dicembre 2024
Risposta di Paddie Nails
Hi there,
We’re really sorry to hear about your experience, and we completely understand your frustration — this is absolutely not the level of service or quality we want any of our customers to experience.
We’re also sorry if our previous responses felt impersonal — that’s not our intention at all. We’d love the chance to properly review your order and see how we can make this right for you, whether that’s processing a refund or discussing an alternative solution.
Please reach out to us again at support@trypaddie.com with your order number — we want to ensure your concerns are fully addressed.
We appreciate your honesty and hope we can turn this experience around.
The Paddie Team x
Quality product but takes time…
The instructions and how to videos are very helpful and I appreciate that. I think there is a learning curve with poly gel so I am still getting the hang of it, still figuring out how to get the thickness correct and make them look professional. This is a user issue though so I’m pretty happy with my purchase.
Edited one month later: Update, I’ve gotten better and am even more pleased with my purchase!
12 dicembre 2024
Do not buy from Paddie - trypaddie.com
Order #PD68111803
I have ordered a starter set before. Received a nice box with the parts in it. My oldest daughter was happy.
We now ordered the starter set again for my youngest daughter. I am SO disappointed! We received an envelope and all parts were just thrown in individually. And the bottle for the slip solution has probably been squeezed in the mail because half of the liquid was on the products, so it was very smelly. it seemed SO cheap and sloppy. My younger daughter, who only wanted this because of her sister, was crying because she had expected a nice package with the things in it, and off course not like this. And I was of course so sad that her Christmas present was such a disaster. The package came from Hong Kong, so obviously just more Chinese c... It is also very difficult to use. I will not recommend for anyone.
Best, Louise Waaben
24 dicembre 2024
Non scritta su invito
Risposta di Paddie Nails
Hi Louise,
Thank you for your honest feedback — we’re truly sorry to hear about the disappointing experience you and your daughter had with your recent order. This is absolutely not the experience we want any of our customers to have, especially when it comes to gifts meant to bring excitement and joy.
We appreciate you bringing the packaging and product issues to our attention. We’re actively reviewing our fulfilment process to ensure our products arrive in the condition our customers expect and deserve.
We’d love to put this right for you and your daughter. Please email us at support@trypaddie.com with your order number so we can arrange a replacement or offer a gesture of goodwill to apologise.
Once again, we’re truly sorry for the upset this has caused — we appreciate your feedback and the opportunity to make things right.
The Paddie Team x
Risposta di Paddie Nails
Hi there,
We’re so sorry to hear your package hasn’t arrived after 3 weeks — that’s not the experience we want for our customers. Please email us at support@trypaddie.com with your order number so we can investigate this for you and make things right.
We appreciate your patience and look forward to resolving this for you.
The Paddie Team x
I like it
I like it. It was little complicated to use but nothing impossible. Colour was great. Will order again.
12 dicembre 2024
This was supposed to be my…
This was supposed to be my granddaughters bigger gift that she wanted, and for $50, the way it came delivered was awful. I’m trying to be as kind as I can but I cried for a whole day because this gift she wanted was all the pieces just thrown in a packing envelope. It was a quart size packing bag, and when I cut the top of the package to open it, the contents fell out…it was not in a box or another package. They were just pieces of what I ordered thrown into a packing bag. I went and bought a box to put the contents in so I had a gift to give her. Terrible marketing, terrible shipping, and if the product doesn’t work for her, it will be returned.
12 dicembre 2024
Risposta di Paddie Nails
Hi there,
Thank you so much for sharing your experience — we’re truly sorry to hear how disappointed you were with the way your order arrived, especially when it was meant to be such a special gift for your granddaughter. That’s absolutely not the experience we want for our customers, and we completely understand how upsetting this must have been.
We appreciate your honesty and are actively reviewing our packaging process to ensure this doesn’t happen again. In the meantime, we’d love the chance to make this right for you and your granddaughter. Please email us at support@trypaddie.com with your order number, and we’d be happy to arrange a gesture of goodwill to apologise and help turn this experience around.
Once again, we’re so sorry for the frustration and upset this caused — thank you for giving us the opportunity to put things right.
The Paddie Team x
Worst Packaging Ever!!
Hello, I finally received my package either late last night or very early this morning. Not sure where your orders get fulfilled, but this is the WORST packaging I have ever received from a business. It’s a very bad look on your business. I spent $160 Canadian, that’s a lot of money for me to spend on a single gift for my daughter who loves doing nails and wants to learn. All products were just thrown into a packaging bad, 2 boxes inside are all squished, the instructions folder all ripped up. This is very disappointing, will never ever order from your company again. It’s very obvious this was sent from overseas, this is a representation of your company. These are beauty products that will be used on someone. At least have them all inside a box and place that box inside a packing slip. Very unhappy, if there was a way for me you return all this garbage and get my money back, I would. I do appreciate someone getting back to me. As I will gladly send pics. My first time ever ordering from your company and never did I expect a product of this nature would be delivered the way it was. 🙄 - so unprofessional and to top it off unhygienic. 😡
13 dicembre 2024
Risposta di Paddie Nails
Hi there,
Thank you for taking the time to share your feedback with us, and we’re so sorry to hear about your experience — this is absolutely not the standard we set for ourselves, and we can completely understand your frustration.
We truly appreciate your honesty, and we want to make this right. This was your first order with us, and we never want any of our customers — especially first-time shoppers — to feel disappointed, let alone this upset. Please know we are actively reviewing our packaging process to ensure this doesn’t happen again.
We’d love for you to send us the photos, as this will help us escalate the issue with our fulfilment team. Please email us at support@trypaddie.com so we can gather those details and arrange a gesture of goodwill to apologise for the experience you’ve had.
Once again, we’re very sorry — we appreciate your feedback and the chance to put things right.
The Paddie Team x
I still haven’t received my order that was placed over 3 weeks ago
I still haven’t received my order
13 dicembre 2024
Risposta di Paddie Nails
Hi there,
We’re so sorry to hear you haven’t received your order — that’s absolutely not the experience we want for our customers. Please get in touch with us at support@trypaddie.com with your order number so we can investigate this and get it sorted for you as soon as possible.
We appreciate your patience and look forward to making this right.
The Paddie Team x
Ordering went fine
Ordering went fine. It has been sent but still haven’t received it , ordered at the beginning of the month (December).
13 dicembre 2024
Risposta di Paddie Nails
Hi there,
Thanks for your feedback, and we’re really sorry to hear about your experience — that’s definitely not the experience we want for our customers.
We’d love to make this right and would like to offer you a gift to say sorry for the delay. Please could you email our team at support@trypaddie.com with your order number so we can look into this and arrange your gift?
We really appreciate your patience and support.
Thanks,
The Paddie Team x
Never received my order so I am not…
Never received my order so I am not able to review anything because I never received it. If I was able to give zero stars that is what you would have gotten.
27 dicembre 2024
Risposta di Paddie Nails
Hi there,
We’re really sorry to hear you haven’t received your order — that’s absolutely not the experience we want any of our customers to have.
Please reach out to us at support@trypaddie.com with your order number so we can investigate this and either get your order to you or issue a full refund.
We appreciate your frustration and would love the chance to make this right.
The Paddie Team x
I still haven’t received the product
I still haven’t received the product, despite being told it shipped over 3 weeks ago. No one seems to know where it is (tracking has shown it parked in the same spot for the last two weeks). I’ve asked for a refund, and that request is being ignored as well. Do not purchase.
11 dicembre 2024
Risposta di Paddie Nails
Hi there,
We’re so sorry to hear about your experience — this is absolutely not the service we want to provide, and we completely understand your frustration.
We’d love to get this resolved for you as quickly as possible. Please email us at support@trypaddie.com with your order details so we can either locate your order or process your refund right away.
We truly appreciate your patience and the opportunity to make this right.
The Paddie Team x
Incredibly difficult to use. Don't buy, trust me.
Incredibly difficult to use. Tried twice to make it work and used up at least half of the tube of my nail gel trying to get my nails to look like how they did in the tutorial video. Saw the good reviews and wanted to give the starter kit a try. Complete waste of time tbh since it took me almost an hour to completely remove the cured gel from my nail even though instructions say the gel is really easy to peel off ("only takes seconds") after leaving the removal solution for 3-5 minutes. No matter how many times I tried, having followed the tutorials closely, the method of squeezing a dab of polygel onto your nail and pressing the plastic nail shaper thing onto your nail to spread the gel across evenly never came out as clean as they did in the video. Sure, with practice you might be able to achieve professional-looking/satisfactory nails, but that might use up your entire starter kit and a ton of time before you get there. This is really not user-friendly for beginners. Also, when my package came, the slip solution bottle was not shut closed and the solution was quite literally slipping. I will be keeping the UV light since it works well but everything else needs to be better designed for ease of use. Trust me on this one, thanks.
17 dicembre 2024
Non scritta su invito
Risposta di Paddie Nails
Hi there,
Thank you for taking the time to leave your detailed feedback — we’re really sorry to hear that your experience with our starter kit didn’t meet your expectations. This is absolutely not the level of quality or ease of use we aim to provide, especially for beginners.
We appreciate your honesty and want to assure you that we’re always looking for ways to improve both our products and our tutorials to make the process as smooth and enjoyable as possible. It’s clear we’ve fallen short this time, and we’d love the opportunity to make it right.
We’d like to offer you a gift as an apology for the inconvenience and to thank you for giving Paddie a try. Please reach out to us at support@trypaddie.com so we can arrange this and also gather more details to help us improve.
We truly value your feedback and hope we can turn this around for you.
Thanks again,
The Paddie Team x
UPDATE ON MY MAY REVIEW
UPDATE ON MY MAY REVIEW—my bank initially gave me a courtesy credit while they waited for Paddie Nails to refund me. They took back this credit when they had exhausted their efforts and had to close the case. I tried appealing this with my bank, but to no avail. Paddie Nails responded to my review and said they refunded my product within 36 hours of getting my package. NOT TRUE!!!! I still have not received a refund from the company and I made a purchase in February/sent back my order package in March. Now they are emailing me trying to get me to take my review down and offering me more of their products as a compensation. I told them I still haven’t gotten my refund and this is an extremely incompetent solution. DO NOT BUY FROM THEM IT IS A SCAM!!!!!
20 novembre 2024
Non scritta su invito
Risposta di Paddie Nails
Thank you for your message. We truly understand your frustration and want to clarify the situation as clearly as possible.
I’d like to clarify that we refunded your order in full shortly after receiving the return. Unfortunately, any further delays have been due to the case raised with your bank, which is outside our control.
Our offer of compensatory gifts was a gesture of goodwill to address the inconvenience caused by the bank’s delays, but there is nothing further we can do from our end.
We regret the frustration this has caused and hope this clears up any misunderstanding. Please let us know if there’s any other way we can assist.
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