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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I bought 2 of the Outdoor Solar Lights and they are the most reliable solar lights I've ever bought. There are so many cheap solar lights on the market, but it's great to finally find reliable ones of... Leggi di più

Valutata 5 stelle su 5

First off, these are the best performing motion lights I have bought! Hands down. First bought them for our apartment and then bought several more once we moved into our new house. The illuminateStri... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We absolutely love the Illuminate wireless motion sensor strip light. It instantly brightens a dark cupboard on our utility. It's slim, wireless and simple to install. It's available in different leng... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

The lying scummy company is sadly back online and this time they’ve hired fake reviewers to do their bidding to boost their terrible score on here. Beware everyone of their replies to bad reviews on h... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per l'illuminazione

Scritti dall'azienda

the home of the best rated LED motion sensored strips. Modern Interior Design, with no complexity. #tryilluminate


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

479 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Just as needed, recommend!

Fitted two of the halo products today; one under the stairs, one in the family bathroom. Metal areas in each meant both lights immediately were attached as needed. After USB charging, three button presses toggled between on, off or motion-sense; easy as that! Lovely soft light for night use. Very impressed and would recommend.

3 ottobre 2022
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Risposta di Tryilluminate

Hey! Thanks for leaving us a review. We'll continue to do better to gain more customers like you!

Valutata 5 stelle su 5

Great support from Jillian

Great support from Jillian, when one of my proximity activated lights stopped working. Replaced straight away. Great product too!

30 settembre 2022
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Risposta di Tryilluminate

Many thanks for the 5-star rating! We'll relay your feedback to Jillian, she'll surely be happy!

Valutata 4 stelle su 5

Pleased with Illuminate lights so far

I have purchased several of the original Illuminate lights for various places around my home. I decided on the original rather than latest version because I didn't want to spend a ridiculous amount of money on lights that (in my opinion) should be out of sight. The ones I've received are fine, they do the job, they don't look as nice as on the website but I'm not sure if even the latest version of lights would be as nice as how they appear on the website. In any case, I'm happy with my purchase. I did have a faulty light and a couple of dud magnets so I contacted Illuminate and they quickly sent me replacements which was good. I waited quite a while for my initial order, but the second order arrived quite quickly. The lights look great under my kitchen worktop, under my bathroom basins, in my walk in wardrobe and utility room and in a couple of cupboards. I would recommend and I will likely replace them over time.

8 settembre 2022
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Risposta di Tryilluminate

Thank you for your feedback! We’re glad you enjoyed your experience. Your feedback is very important to us and we’ll work hard to improve in the areas you mentioned. Thanks for being a customer!

Valutata 5 stelle su 5

Great product and customer service

Great product and customer service. Bought some strip lights a couple of years ago and very impressed. Unfortunately one stopped charging but the customer service has been excellent. Issue dealt with promptly and resolved easily. Would recommend both product and company

11 settembre 2022
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Risposta di Tryilluminate

Thanks! It makes our ay to hear that we were able to provide you 5-star service. We'll make sure the entire team receives your feedback. They'll be thrilled to hear your kind words.

Valutata 5 stelle su 5

Customer service was excellent

Customer service was excellent. Product easy to install and use. Useful leaflet provided.

15 settembre 2022
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Risposta di Tryilluminate

Hey! We appreciate your time and effort leaving us a good review! This really made our day!

Valutata 5 stelle su 5

Perfect lights for my new kitchen

Perfect lights for my new kitchen! They fit nicely under the cabinets with the magnet pads for easy removal for charging. A couple of the magnets came off after a while, but some double-sided tape got them back in place.
When one of the lights stopped charging (loose USB port) customer service were fantastic and replaced it straight away.
Overall they are excellent lights with features like changing the brightness level and switching between sensor mode and continuous.

17 settembre 2022
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Risposta di Tryilluminate

We are so grateful for your kind words. We work hard in providing good customer experience and glad that it resonated with you. Thanks for sharing your review with us and the community.

Valutata 5 stelle su 5

Like the lights

Like the lights. Flexible solution for my small home. One unit stopped charging after a few weeks but a replacement is being sent. Good customer service.

15 settembre 2022
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Risposta di Tryilluminate

Thank you for the 5 stars. We are so happy that you are satisfied with the assistance offered. Thanks for your business and time leaving us a review.

Valutata 5 stelle su 5

The product is excellent

The product is excellent. It’s auto-function is truly very useful and the product is easy to charge. The customer service is prompt and responsive.

14 settembre 2022
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Risposta di Tryilluminate

Glad that you enjoyed the sensor feature of our light. Thanks for positing! We appreciate your business

Valutata 1 stelle su 5

I happened to put my e-mail address on…

I happened to put my e-mail address on this site on an purchase form, then changed my mind.From that exact moment ,they began pounding with me spam and now I am bombarded with spam from them nonstop.
Do not type your email address into anything on their site.even though they have this on it.....

Enter your email below, we've got you! (P.S - we won't spam you) Bulls***!

7 settembre 2022
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Risposta di Tryilluminate

I'm sorry if you felt like we are spamming you with promotional emails. Let me walk you through how to unsubscribe, at the bottom of the promotional email, there is an unsubscribe button you can click. This will redirect you to a page wherein you choose to unsubscribe completely.

Valutata 5 stelle su 5

What a great idea

When I came across Illuminate a couple of years ago I thought ‘What a great idea’, and have since bought several products from them. They are perfect for cupboards but we use them decoratively too, knowing we can easily recharge them when we need to. I had to request a replacement from them for one that wasn’t working properly and they issued a replacement straight away, which I have just received. I would certainly recommend the products and the customer service has been great too.

6 settembre 2022
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Risposta di Tryilluminate

Wow! We’re glad that we were able to cheer your day. Trust us, you’ve made our day immensely better by sharing your experience. We’re glad you enjoyed the design and the way our customer support handled your concern. Thanks for supporting our business, it truly means a lot to our team!

Valutata 5 stelle su 5

Happy with the product and service

Although it took some time to arrive when they did they worked well. Charging is easy and very easy to stall. Unfortunately one of my strip lights broke but they replaced it immediately. Highly recommend.

5 settembre 2022
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Risposta di Tryilluminate

Thank you for your review! We take pride in providing great customer experience and we're glad that it resonated with you. If there is anything else we can do for you, please let us know!

Valutata 5 stelle su 5

Fabulous light

Fabulous light. Very very bright and good customer service.

4 settembre 2022
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Risposta di Tryilluminate

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

Valutata 5 stelle su 5

Great Company and Product

So far my interactions with this company has been outstanding. I really like the product (Illuminate 2.0) though I do wish it would stay on just a little longer. Customer service was excellent, very responsive to send mounting brackets missing in the original package.

29 agosto 2022
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Risposta di Tryilluminate

Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work!

Valutata 5 stelle su 5

Great product!

I cannot speak highly enough about the company and the quality of their lights. I have had 2 orders and have them in my pantry, bookshelves,under kitchen shelf and high cupboards. They are on sensor mode and am only just having to recharge after over a month.

29 agosto 2022
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Risposta di Tryilluminate

We are incredibly grateful that you took the time to leave us a 5-Star review. We really appreciate your business and your helping to share the word about how good our products are!

Valutata 5 stelle su 5

These lights are amazing and so easy to…

These lights are amazing and so easy to use. Rechargeable and easy to fit to wherever you need light! Could not recommend enough. Just brilliant

28 agosto 2022
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Risposta di Tryilluminate

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next purchase!

Valutata 5 stelle su 5

Excellent lights for those difficult…

Excellent lights for those difficult places and those darker corners. Handy as portable lights too ! Great firm to deal with As well *********

28 agosto 2022
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Risposta di Tryilluminate

Hey! Thanks for the 9 stars :D We appreciate you for giving us your take about our products. We're glad that customers like you are having a great experience!

Valutata 5 stelle su 5

From several years I m using these…

From several years I m using these lights. They are amazing!! My house ambience changed and I have less expensive electricity bill. The installation is super easy.

I love them and I ve in all my rooms. My house is elegantly enlightened now.

The client service is top! Thank you all❤️

24 agosto 2022
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Risposta di Tryilluminate

Wow! Your review made our day! Really appreciate your time sharing your experience in this platform!

Valutata 1 stelle su 5

Don't live up to expectations and website hype

These lights are not cheap considering that one of the two strip lights I bought now needs charging every few days, after only 10 months. Kind of defeats the purpose of trying to save on electricity and certainly does not match the hype on their website "lifetime guarantee, built to last". First of all they offered me 10% off next purchase which I rejected then they gave me a refund of a paltry amount, followed by an email saying this was an error, and a further email saying it must have been the way the lights were used! The second light is also showing a deterioration, needing charged much more often than previously. Having had my request for a partial refund refused, I've advised the company I'll be contacting my card provider.

Addition to post: through response to my review, Illuminate have asked for the detail of my issue so they can look into it. Here's my response to their response - I've already been through your customer service process and my refund was refused so the matter is now in the hands of my card provider.

23 agosto 2022
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Risposta di Tryilluminate

I am sorry if we didn't meet your expectation, but we hope that you can give us a chance to make things right. We'd really appreciate it if you can provide us your order number so we can look into your concern, know the root cause of the issue and see what we can offer to rectify the situation.

Valutata 5 stelle su 5

The lights work exactly as I'd hoped…

The lights work exactly as I'd hoped and is super convenient. Customer service is very helpful. I would definitely recommend for people considering.

21 agosto 2022
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Risposta di Tryilluminate

Thank you for your feedback about your experience with our products. Your review means a lot to us and helps spread the word about our business to other customers like you!

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