We paid Accela $750 USD on 30 April…
We paid Accela $750 USD on 30 April 2026 for a one-month Instagram distribution service (invoice WWGYTKCS-0002, contract ref ACC-000-057). The signed agreement stated distribution would begin within 48 hours of receiving content (Section 3), with a 100,000-view guarantee in 14 days from campaign start or full refund (Section 4).
We submitted content on 1 May. By the operators' own written admission on WhatsApp, distribution did not begin until 7 May — six days late. When we invoked the refund clause, they refused, arguing that the "views" were counted on their own internal dashboard rather than on our actual Instagram account. This distinction was never disclosed before we paid — the entire pre-sale conversation and the public site are framed around growth for the client's own Instagram profile.
What the "service" actually does: they take client videos and repost them on their own private network of accounts, then count the views generated on those accounts as the deliverable. No permission is sought or given to redistribute the content beyond what a client would reasonably expect from an "Instagram growth" service, and the reposting occurs on a network that clients have no visibility into and cannot independently verify.
Relevant context for anyone considering them:
- The tryaccela.com domain was registered on 11 March 2026 (about 3 months before we paid), yet the site claims "2,430 brands" and "150M+ views generated."
- The "performance dashboard" is updated manually — quote from the operators: "The dashboard updates when we update it."
- Formal complaints filed with the Italian AGCM, the Lithuanian VVTAT (State Consumer Rights Protection Authority — the trader is Vilnius-based), Stripe, and the domain registrar Name.com.
Ask them for a video walkthrough of exactly where views land before you pay. Ask for the current Instagram handle of a real client whose views can be verified on Instagram itself (not on their dashboard). If they can't do either, that's your answer.
Signed contract, invoice, and full correspondence available on open source at: web-services-undelivered-tryaccela.netlify.app