TrustMark Recensioni 53

An endorsement from Trustmark is completely worthless. In fact, you are likely to get a complete cowboy builder as they will use the quality mark from Trustmark to hide behind their inadequacies. Also be warned about what Trustmark say about managing a build, again completely worthless. My advice is simple: -

1. Do not pay a deposit,
2. Check to see if a builder has any outstanding court judgements
3. Have your own contract from the Kitchen and window people
4. Manage your own internal works for example flooring and fixtures and fittings. Painful but worth it in the long run

Please read other 1* reviews on this site as they are broadly in line with my experiences.

We needed our electrical sockets raised as we're not getting any younger and couldn't reach the plugs! So contacted P W STEVENS (Trustmark) here on the Isle of Wight and he fitted us in promptly. A competent electrician who listened to what we wanted and complied to the letter. We shall certainly recommend him to our friends and family.

We employed P W Stevens to update our shower extractor. He was very neat, tidy, efficient and his work was very reasonably priced. I highly recommend him.

I eternally grateful for the work that was done on my house. Thank you to the company, and all the workforce that were involved to make my house more energy efficient, its amazing. Thank you

We had gas central heating installed and the work was completed within two days. They worked hard and made sure they cleaned up We also had an electrician to connect the boiler and a joiner to ‘box in the pipe work……..(licence number 2520837)

Can't believe they only have two companies cover guttering/fascia work, one is over 8miles away one is over 27miles away. When I do a whole London search, the result came up with companies in Leeds and Newcastle. What are they doing? This is complete rubbish. Have all the builders gone to use Checkatrade and Trustabuilder platforms? This is a government backed website, should do much better.

Very poor experience with Trustmark affiliated Trade and FMB.

We engaged an FMB affiliated Trade (Dunamis Construction) that can’t be bothered to complete a job, respond to email or even return outstanding Deposit.

Quality of work is shoddy, extractor fan stopped working after a while, plasterboard on new bathroom has now caved in, there’s leakages and dampness all along the wall and even tiles broken during fitting wasn’t replaced or fixed.

We went for ADR provided by FMB and this seems to emboldens the Trade further and the Trade simply refuse to pay a sum it voluntarily agreed to.

And what does FMB say, “we've escalated this internally for investigation and may at our discretion refer to a Standards Committee” so no visibility or transparency or accountability.

Question is what is trustworthy about this and the company still proudly displays the Trustmark logo and number of years its been a member.

Full support and guidance given to our Retrofit Team at Graysons to lodge some highly technical installs to ensure our clients meet their SHDF deadlines. Greatly appreciated!!!

Trustmark is a valued brand and one which we promote to our customers and potential customers.
The site is professional looking and gives members and prospective clients confidence.

I had solar and ASHP installed in two houses.
Never would I have believed such cowboys could get away with what they have done. Bluff and misinformation, appalling standard of work and responsibility.
I have a Trustmark certificate but it's not worth the paper it's written on. Complete scam

Don't waste your time! They didn't want to help when one of their members ripped us off thousands.

Had a TrustMark business work on my house, as recommended by our housing association.

Had all new windows and doors replaced, the communication was great and done all in a day by 2 men. The house feels a lot more insulated and looks lovely they did a great job. Any damage was fixed straight away.

Unfortunately 2 of the bedroom windows had a problem and I wasn’t able to shut them, but this was quickly rectified.

Just has my sofas cleaned by Brandon of A cleaning services, he was a very polite man and done an excellent job cleaning my sofas. Would definitely recommend

Very satisfied. Strongly recommend, specially their "find a business" option

I burned my carpert and searched on the Trustmark website, a local carpet cleaner/ fitter was recommended. He came up with the perfect solution to repair my carpet, fast, affordable and reliable person, and i didnt have to change my carpet!

A TrustMark Certificate is of no value as they show no interest when informed of problems with a contractor who issues a certificate in there name. They are not a mark of quality and in future I would stay away from any company that is registered with them.
06/10/2023
The TrustMark Certificate is still in place and the faulty installation has still not been put right after 7 months from reporting the fault the day after the installation.
TrustMark say they have contacted the company hasn't resulted in any action been taken. The certificate was issued weeks after the system was reported faulty.

I have read the reply from trustmark on this site and I can confirm they have not helped me with this problem. The fault on the system still has not been resolved and the date is now 23/07/24. As far as I know the TrustMark Certificate is still in place it's of no value.

This is a Government backed scheme which has no teeth to manage their companies when they fail to be reliable and honest-yes, I've been through the dispute process.
If it receives any public funding this should cease.
The Trustmark company that I employed cost me a lot of money. They demanded money cash in hand, broke agreements, completed unecessary work and were dishonest. Trustmark was completely unable to do anything about this and the company remains registered with them.
In short, don't employ any company on the basis of the Trustmark logo.

I had a v. bad experience of Trustmark after using a company for a kitchen rennovation recommended by them which turned out to be terrible. I had to chase them several times to post my review of that company, and they also didn't respond to a complaint I made about them. This is a worse-than-useless scheme as I was led astray by their recommendation and future customers are also at risk.

I used this site to find a builder for a refurbishment project. Most of the builders I tried to contact through the site they did not respond. One of those who finally responded and came to view the property and provide a quote, did not demonstrate professionalism, courtesy, and organizational and communication skills; all these qualities are vital for the timely delivery of a refurbishment projects. On this basis, I did not hire them. Following this unpleasant and time consuming experience, I attempted to give constructive feedback to Trustmark. I had to go through an unusual bereaucratic process to provide my feedback of the builder through referenceline.com, the company who collects references on behalf of Trustmark, and in the end I received the following response from them: "Sadly we only take reviews on the work which is done by Companies". Clearly, they do not consider tradespersons' overall professional courtesy, organisational, and communication skills to be important enough in their feedback process and do not value consumers time and effort. Also they do not appear to have enough transparency around the way negative reviews are handled. Very rearly one can find reviews for tradespersons on Trustmark, while negative reviews are almost non existent.
Considering all the above, I would not recommend Trustmark as a place to find reliable tradespersons.

had badly fitted boiler April 2022 getting no where with warma uk who supplied installer tried every thing to get them to redo work got know where got in touch with trust mark they where fantastic they got InTouch with warma uk and things started to get done every time warma uk started to make excuses for not getting it done trust mark got it sorted cant thank Anthony enough for the great work he put in to have this sorted boiler is now working thanks to his hard work again thanks so much garry

I contacted Ricardo Omestre via this scheme and for the first job involving removing a bath and replacing with a shower,a screen and tiling around the screen Ricardo was extremely helpful. He also built and fitted a wardrobe for me without any issues.
Earlier this year I asked him if he could replace a base unit in my kitchen for a drawer one and he readily agreed even coming out to measure and advise. However it took a long time to get the order delivered and several texts to him asking for a fitting day remained unanswered until I asked that if he was no longer interested he should tell me. He briefly stated that I could find another person to do the job and that was the end of it! I felt betrayed by someone who had been in my house, had my keys yet he couldn’t be bothered any longer! I certainly wouldn’t recommend him to anyone anymore!