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Valutata 1 stelle su 5

I ordered 2 knee sleeves that never arrived. I contacted customer support 3 times without any reply! In the end I had to go through my bank to get my money back. Terrible customer service!

Valutata 3 stelle su 5

I like the quality but I’m small and they are too long therefore the top of the sock digs into my leg just below the knee making them tight. I don’t wear loose trousers so the ridge shows under leggin... Leggi di più

Valutata 5 stelle su 5

I have been wearing True Compress socks for over 4 weeks now I can honestly say the swelling in my legs has gone, also my varicose veins are reduced greatly. The socks are well made comfortable t... Leggi di più

Valutata 5 stelle su 5

Firstly, the product is excellent and does exactly as I’d hoped it would. Sometime after continuous wear, a small hole appeared in one sock. Not only was the sock replaced immediately, a complete p... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di biancheria intima

Scritti dall'azienda

Welcome to True Compress – where compression socks are redefined. Our mission at True Compress is simple: to provide you with compression socks that go beyond the ordinary, offering unmatched comfort, support, and style. With True Compress, you can trust that you're getting top-quality compression wear that's backed by a commitment to excellence. Join the True Compress community today and discover why we're not your basic compression socks.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

49 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Happy once I received the right order

I ordered a CREAM pair of socks, but received a Black pair. I emailed true compress asking for them to allow me to return the black socks I haven’t even opened, to then FINALLY get a response 4 days later. saying ‘we are unable to send a replacement at this time’ 🤷‍♀️ so as a sign of goodwill we will offer you a 20% refund & free postage IF you order another pair! What the ****!!!! So you won’t either send me the correct colour I’ve ordered or refund me my FULL £26?!!! They have cream in stock on line (ivory calm) but can’t send me a pair that I actually ordered in the first place???
UPDATE: After some seemingly miss communication I have received my original order, & thankfully just in time for my surgery. Beware though these socks are delivered from China (not the uk) so will take a week or 2 to arrive. However now I am recovering & wearing my socks I am very pleased with them as they are quite comfortable & far better than the open toed compression socks the hospital gave me. If I order any more I will go up a size again (wide calf) as the regular calf are a little tight even though they are supposed to fit my calf size.

9 maggio 2025
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Risposta di True Compress

We’re really sorry for the mix-up with your order and any frustration it caused. We’ve already reached out to you directly via email with a proposed solution, and we're happy to confirm that the correct pair (Ivory Calm) has been dispatched.

We aim to provide the best possible experience and appreciate your patience as we work to resolve the situation. If you have any further questions or concerns, feel free to reach out to us through support@true-compress.com —we’re here to help!

Thank you for your understanding.

Valutata 1 stelle su 5

Have yet to receive my package

Have yet to receive my package

1 aprile 2025
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Risposta di True Compress

Totally understand your frustration. While delays can sometimes happen unexpectedly, we’ve got you covered. Just reach out to us directly, and if it’s lost, we’ll either reship your order or issue a refund—whichever you prefer 💛

Valutata 4 stelle su 5

Comfortable and easy to put on and take…

Comfortable and easy to put on and take off. Good colour combinations.

31 marzo 2025
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Risposta di True Compress

Thank you so much for your kind words and for sharing your experience! 🙌 Your support means the world, and we're thrilled you're loving the socks overall. ❤️

Valutata 1 stelle su 5

I have sent messages through your…

I have sent messages through your platform and emails but to no avail …. I ordered 2 packs of socks with socks free but have only received 1 pack with half and plus socks missing …. Very poor customer service as no one seems to want to respond !

25 marzo 2025
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Risposta di True Compress

Dear Ruth,

My heart just dropped reading your review!

We want nothing more than for our customers to have a great experience with our socks, and reading your review really makes me sad. It sounds like you’ve had a frustrating experience, and that’s the last thing we want for anyone.

However, we have contacted and answered 5 mail which don't appear to arrive on your side. Would it be possible to check the spam folder?

Hopefully we can reach out a proper solution.

We look forward to hearing from you!

Quinten
Founder of True Compress

Valutata 1 stelle su 5

I will not be using this company ever…

I will not be using this company ever again. Waited nearly 2 weeks for them to be delivered, only to receive the wrong ones.
On the website they claim that their shipping is C02 neutral and therefore will take longer. But to offset that, they won't charge shipping costs. They still charged £5.99 shipping costs.
I have emailed them about my concerns, but received no response whatsoever.
Complete con as far as I'm concerned.

18 febbraio 2025
Non scritta su invito
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Risposta di True Compress

Hello Neeltje,

My heart just dropped reading your review!

We want nothing more than for our customers to have a great experience with our socks, and reading your review really makes me sad. It sounds like you’ve had a frustrating experience, and that’s the last thing we want for anyone.

We’ve poured our hearts and souls into perfecting our compression socks to provide the best balance of comfort and support, and while we’ve received many positive reviews, we understand that individual experiences may vary.

I’m really sorry that your experience hasn’t been what we hoped for, we’ve reached out personally to work on a proper solution for you.

We look forward to hearing from you!

Quinten
Founder of True Compress

Valutata 2 stelle su 5

I ordered medium wide size and received…

I ordered medium wide size and received them but they are too small I tried to contact the company but no response , I need large wide size .

20 dicembre 2024
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Risposta di True Compress

Hello Mike,

I’m really sorry to hear that you’ve had this experience with your order. It sounds frustrating, and that’s definitely not how we want things to go.

We take great pride in our compression socks, and we’ve worked hard to create a product that provides comfort and support for everyone. That said, I understand how important it is to get the right fit, and I’m sorry the size didn’t work out for you.

I also noticed that you’ve had trouble getting in touch with us, which we sincerely apologize for. We always aim to provide great customer service, and it sounds like we missed the mark this time. We've personally reached out to you and are committed to helping you get the correct size, a large wide, as soon as possible.

We hope to resolve this quickly and ensure you're happy with your purchase!

Quinten
Founder of True Compress

Valutata 5 stelle su 5

Quality product and good customer service too.

I bought a second set of three socks as I found them so comfortable. I accidentally over ordered and emailed the company who corrected my order immediately. Good quality product and excellent customer service too.

10 febbraio 2025
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Risposta di True Compress

Thanks so much for the kind words! 😊 We're really happy to hear you’re loving the socks and that our team could help out quickly 💪🧦 Appreciate the support!

Valutata 1 stelle su 5

No sign of socks arriving

Sadly unable to review the socks yet as I haven’t received them after 2 weeks so rating based on service only. Not the cheapest socks so I would have expected them to be here by now.

8 febbraio 2025
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Risposta di True Compress

Hello Tracey,

My heart just dropped reading your review!

We want nothing more than for our customers to have a great experience with our socks and reading your review really makes me sad, it sounds like you've had an unpleasant experience.

We’ve poured our hearts and souls into perfecting our compression socks to provide the perfect balance of comfort and support, and while we’ve received many positive reviews, we understand that individual experiences may vary.

I am sorry your experience has been as it was and if there is anything we can do to make this better, we've contacted you personally to find a proper solution for you!

We are looking forward to hearing from you to see where and how we can assist!

Quinten
Founder of True Compress

Valutata 5 stelle su 5

The best of the best

Very good socks when I need to sit for a longer time (working or during wine tastings). You really feel the difference in your legs. They are more relaxed. Received great advice from the owner via support as well. Very happy customer overhere ! Cheers

3 gennaio 2025
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Risposta di True Compress

Hi Luc,

Thank you so much for your fantastic review! As a fellow wine enthusiast, I’m thrilled to hear that our socks help you enjoy those wine tastings a bit longer.

Kind regards,
Quinten

Valutata 2 stelle su 5

They sent me the wrong pack of socks…

They sent me the wrong pack of socks (wrong colours) - have emailed their customer service twice to see if I can return/get a replacement with no response. Socks work well but I don't want 3 x black pairs.

13 ottobre 2024
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Risposta di True Compress

So sorry to hear you received the wrong colors — and even more sorry that you haven’t heard back from us 😔 That’s definitely not the experience we want for you.

We’re really glad the socks are working well, but we totally get that you didn’t order 3x black pairs. Our team has recently expanded and is catching up on messages — but we’d love to fix this for you ASAP 🙏

Valutata 5 stelle su 5

Absolutely brilliant

Absolutely brilliant, so comfortable, just the job

16 settembre 2024
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Risposta di True Compress

Thanks for the great feedback! 😊 We're thrilled to hear they’re comfortable and just what you needed! 👏

Valutata 1 stelle su 5

Compression socks

Unfortunately not for me These were supposed to be easy to put on prehaps so if you are younger but I am 83 with arthritis in my knees and shoulders with not much strength in my arms really struggled to put them on but we're impossible to get off and had to cut them to get them off so have 2pairs I would like to return please advise if I can Would only buy from you again if you did some with zipps in the future

1 ottobre 2024
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Risposta di True Compress

Thanks for your feedback!
We have contacted you through e-mail to find a proper solution for you!

Kind regards,
True Compress Team

Valutata 5 stelle su 5

The socks are comfortable

The socks are comfortable. I particularly like the coloured heels so that I can see that they are on right. And I like the comfort underfoot.

16 settembre 2024
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Risposta di True Compress

Thank you for your feedback! We're glad to hear you find the socks comfortable and appreciate the design details like the colored heels for proper alignment and the added comfort underfoot. Your satisfaction means a lot to us!

Valutata 5 stelle su 5

Well made socks

Well made socks. Provide compression that really works. Unlike previous compression socks that I have tried, these actually feel like they are making a difference. Plus they are relatively easy to put on and take off.

11 settembre 2024
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Risposta di True Compress

Thank you for your review! We're delighted that you're enjoying the compression and quality of our socks. It's great to hear they're both effective and easy to use. We appreciate your feedback and hope to hear from you again soon! 🧦

Valutata 5 stelle su 5

The service was prompt and complete

The service was prompt and complete. The goods are excellent, exactly what was expected. Very good fit.

3 settembre 2024
Non scritta su invito
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Risposta di True Compress

Thank you so much for your positive feedback! We're thrilled to hear that you were happy with our prompt service and that the goods met your expectations. We look forward to hearing you again!

Valutata 4 stelle su 5

Arrived on time

Arrived on time, comfortable and does what is says as advertised - a tad of a struggle to get on and of though

19 giugno 2024
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Risposta di True Compress

Thanks for sharing! Glad they arrived on time and are comfy. As you know, compression socks need to be a tad firm and tights to do the job right. If you need any tips or have more feedback, just give us a shout! 😊🧦

Valutata 5 stelle su 5

The socks are as good as they say.

The socks were exactly as described. Good fit and now wear daily.

19 giugno 2024
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Risposta di True Compress

Glad to hear the socks are spot-on for you! Perfect fit and daily wear—sounds like a win! If you need more of the same or anything else, we're here for you! 🧦😊

Valutata 5 stelle su 5

They do the job well

Good web site, good prices, good quality, good delivery.

14 giugno 2024
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Risposta di True Compress

Thanks a bunch for the kind words! We're thrilled you're happy with our website, prices, quality, and delivery. If there's anything else you need, just give us a shout! 🌟

Valutata 4 stelle su 5

Really hard wearing socks

Really hard wearing socks, washes well.
Find them hard to put on with Arthritis in hands.

12 marzo 2024
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Risposta di True Compress

Appreciate your input! Awesome to know our socks are durable and wash-friendly. Sorry to hear about the struggle with arthritis. We'll keep that in mind for future improvements. If you need anything else, just give us a shout! 🧦🚿

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