Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I saw a demo of this tool by the founder and was excited to give it a try. I chose the Pro subscription. The system is broken, most of the features do not work. I have contacted support more than once... Leggi di più

Valutata 5 stelle su 5

Trend Rocket has been a game changer when it comes to finding new winning products. It has saved our team a load of time. Its user-friendly interface and comprehensive analytics provide valuab... Leggi di più

Valutata 4 stelle su 5

I did the 7 day free trial and it was good since they give you time to explore the website. Im a busy person and was gonna cancel on day 6 but forgot and got charged on the 7th day when I thought I wo... Leggi di più

Valutata 1 stelle su 5

I recently found out that Trend Rocket has been charging me €47.11 every month, even though I canceled my free trial before it ended. I’m 100% sure I canceled it, and when I tried to log back in... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda di software

Scritti dall'azienda

TrendRocket.io is a DTC Intelligence Platform that helps you Find, Launch And Sell Million Dollar Products Designed for the next generation of entrepreneurs, we provide analytic tools and resources that make it easy for you to build, scale and grow your ecommerce business. A powerful software that collects millions of data points from thousands of brands and e-commerce stores around the globe, so you can find the next best product to launch (before anyone else) Discover Thriving New Products Find, produce and market the right products. With our real-time data, predictive analytics and access to top suppliers and manufacturers around the globe, it’s easy to identify, produce and market a winning product. Remove The Guesswork And Save Money Check real-time product sales, trends and winning campaigns. Stop spending time scrolling through Facebook and use our tools and insights to navigate the latest strategies from the biggest brands. Monitor Competitor Performance Find Facebook ads that work best for your niche, discover creative strategies and produce original ads that you know will outperform in your market.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

36 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Little to no useful data or insight

Little to no useful data or insight. They give an arbitrary revenue and scaling score based on what they say is proprietary data insights.

Firstly, I never trust it when software company is obscure with their system and how they gather data. You expect people to just believe that your revenue and scaling score is accurate?

Secondly, let's just say that the score is accurate. What does it really represent? Let's say there is a brand scoring 40 in revenue and 60 in scaling - How am I supposed to use this score? How am I supposed to analyze the score? What does 40 mean? What does 60 mean? What do those numbers represent and how do they correlate with real numbers like, for example, revenue or the amount of adspent, or maybe the competition?

Revealing the real metrics breakdown of REAL NUMBERS that truly matter would be far more useful than giving obscure scoring numbers. For example, real numbers such as the estimated traffic, the estimated revenue, when the products are launched, for how long have the ads been running, number of competitors, estimated spend on ads. These are FAR MORE USEFUL than arbitrary scoring numbers that don't mean anything.

If you want to offer something really valuable, you should show REAL METRICS that matter rather than arbitrarily and obscurely assigning score to a brand which CANNOT BE ANALYZED AT ALL by the users.

15 luglio 2024
Non scritta su invito
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Risposta di TrendRocket.io

Hello,

Thank you for sharing your feedback. We value your input and would like to address your concerns in detail.

Firstly, we understand your skepticism regarding proprietary systems and data-gathering methods. Transparency is important, and we aim to provide clarity on how our scoring works. Our revenue and scaling scores are derived from a dynamic algorithm that evolves over time as the brand progresses and more data is gathered. These scores are not arbitrary; they are based on a robust combination of actual data including traffic, revenue estimates, social metrics, review data, product statistics, pricing analysis, and other relevant metrics available on our platform.

Regarding the utility of these scores, they are designed to offer a high-level overview of a brand's performance and potential for growth. A score of 40 in revenue and 60 in scaling, for instance, reflects various underlying metrics that contribute to these scores. These numbers correlate with real-world data points such as estimated traffic, revenue, ad spend, competition analysis, and more. This allows users to quickly gauge where a brand stands and identify areas for improvement.

For those who prefer deeper insights, our platform provides the capability to run custom analyses across hundreds of different metrics in real-time, along with historical data. This empowers users to derive actionable insights tailored to their specific needs.

We are pleased to note that many of our users find our data highly actionable and continue to rely on it for their e-commerce operations, agency work, and investment decisions. These users have successfully leveraged our insights to drive their businesses forward.

While we strive to provide valuable data, we understand that our platform may not meet everyone's needs. That's why we offer trial periods, allowing users to evaluate our services before committing.

If you had any issues understanding the data available, our support team has always been available to answer questions and provide assistance. We encourage users to reach out to us first for help in making the most of the platform.

Best regards,
Customer Service Manager

Valutata 1 stelle su 5

No data, no information at all

No data, no information at all. The ads are repetitive, and there are only those old versions.

18 maggio 2024
Non scritta su invito
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Risposta di TrendRocket.io

Thank you for your feedback. We appreciate you taking the time to share your experience, though it seems there might be some misunderstandings. And we weren't able to track it in more detail since you didn't provide any further context.

Our platform hosts over 1.4 million ads from more than 30,000 e-commerce brands, with thousands of new ads being added each week. The most recent versions are from May 2024, ensuring our content is current and relevant.

If you didn't find what you were looking for, we recommend using our Chrome Extension to save ads to your own Creative Center. This feature might help enhance your experience and allow you to access specific ads more easily.

If you have any further details or specific concerns about your usage, please feel free to share them with us so we can assist you better.

Best regards,
Customer Service Manager

Valutata 1 stelle su 5

Terrible Support

Decided to try out TrendRocket.io after watching a video about it. Signed up for the free trial and found out the website was average at best in terms of functionality.

Had attempted to cancel my subscription but there was no option to do so. Clicking on the cancel my subscription page only led to another page, to ask me to change my card details, with no option to actually cancel.

They then attempted to charge me multiple times, despite me sending multiple emails asking to cancel after each attempt, which they did not respond to.

Only when I threatened to block any further attempts with my bank did they respond to me immediately, where support rudely told me it was my fault for not cancelling on time and that I would be restricted, despite providing no option to actually cancel.

Very disappointing and definitely avoid if you want to keep your money.

26 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

I didn’t use the platform at all and…

I didn’t use the platform at all and wanted my full refund but the guy all his concerns was to make me pay another month that I will not even use and refuse to give me a full refund. The refund policy is a scam never saw this kind of customer service in my entire life.
Please make sure you are really willing to use their platform before signing up for the trial because if only 1 day passed they won’t refund you your money. Never had this problem before with my subscriptions. This is so disappointing

Update: I didn’t request a monthly downgrade I wanted my full refund and you said it’s not possible that I have to commit to one month and I thought it would be less than $100 then I saw you charged me more $102 for something I will not even use. That’s not how you deal with customers if someone doesn’t want to use your platform for some reasons don’t force them to pay for something they won’t use. That’s just not fair at all.

27 gennaio 2024
Non scritta su invito
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Risposta di TrendRocket.io

We appreciate your feedback and would like to clarify the situation you've described as it doesn't present all the facts. It's essential to us that our customers fully understand our policies and terms.

When you requested to cancel your account, our team facilitated the downgrade from an annual plan to a monthly one in response to your request. Subsequently, we processed a refund as per our policies and terms agreed for the unused portion of your subscription. There was no scam and our records show the confirmation via email that we can proceed with the cancellation and pro-rated refund accordingly.

Our platform is committed to transparency, and we make every effort to communicate our terms clearly throughout the sign-up process with a clear date when a card will be charged if the subscription is still active. As well as the cancellation terms if you go through those steps and the Self Care Billing portal.
We apologize for any confusion or frustration you may have experienced.

Valutata 1 stelle su 5

Terrible support & refund policy

I never wrote a review before on trustpilot but this is hopefully my first and last.

I am a fan of Davie Fogarty so I was ecstatic to try out TrendRocket. Therefore, I opted into the free trial to check it out. However, I didn't find the software very useful for my stage in business so I never touched it.

2 months later, I noticed I got charged twice and requested a refund as I never used the software. The support was unhelpful and unwilling to help. The website also makes it more complicated to cancel the the subscription.

Overall I am just disappointed at the service provided and the scam-like refund policy. If your software is so great, why make it so difficult to refund for people who don't use it?

28 agosto 2023
Non scritta su invito
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Risposta di TrendRocket.io

Thank you for sharing your thoughts about TrendRocket on TrustPilot. We appreciate your feedback and the opportunity to clarify the situation.

We're pleased you gave TrendRocket a try during the 7-day free trial, and we're sorry to learn that it didn't meet your business needs at this time. The account logs don't indicate cancellation within the trial period which converts the subscription into a regular account according to the terms accepted during Trial activation.

Regarding the charges, we understand the concern. To provide context, our terms state that monthly subscriptions are non-refundable. However, in cases like yours, we offer a fair prorated refund. When you contacted us 18 days into the billing month, our support team promptly offered a refund for the remaining days and provided clear instructions on how to cancel your account before the upcoming due date. We regret not receiving confirmation of your account cancellation despite our communication, and deciding to avoid taking action through the Selfcare portal to cancel the account before the renewal date as our support team recommended.

We want to address your experience with our support team as well. We aim to provide courteous and helpful service to all our customers, and we're sorry if you felt otherwise.

Upon your recent renewal, we promptly issued a full refund and closed your account with immediate effect. We appreciate your feedback, which is essential for us to enhance our services.

While we can't accommodate a full refund for the previous month as per our terms, we're using your feedback constructively.

For any future assistance or inquiries, please don't hesitate to reach out to our support team.

Best regards
Customer Service Manager

Valutata 1 stelle su 5

Extremely Disappointed with TrendRocket's Refund Policy

I am writing this review to express my deep disappointment with your company's refund policy and customer service. Despite my genuine oversight in forgetting to cancel the trial period, I was charged for two months without receiving any prior notification or alert. Your refusal to refund the charges has left me dissatisfied and reluctant to recommend your services to others. Please reconsider your stance on this matter and improve your customer service practices.

2 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Game changer!

Trend Rocket has been a game changer when it comes to finding new winning products. It has saved our team a load of time.

Its user-friendly interface and comprehensive analytics provide valuable insights for strategic decision-making.

The real-time monitoring keeps us ahead of emerging trends.

Would highly recommend for anyone in the e-commerce space.

2 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

You need this!

This tool is epic! I use to spend hours searching through scaling ads and trending products in order to remain competitive or find the next best thing. With trend rocket I'm able to filter and search through all this data not only in one place, but with ease. It's allowed us to stay ahead of everyone. Highly recommend!

9 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Hands down best product research tool

I’ve used other spy tools like e-com hunt etc and had my account locked for 5 days with no one getting back to me. The trend rocket customer service team is so much more helpful and willing to offer advice. Way more in-depth data points as well.

22 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Woah what a great tool!

Woah what a great tool! I was able to find a product to sell within just a few seconds. I used to spend DAYS searching for products to sell and they won’t even be as good. Love how much of data it pulls to show me the best products to sell. You got a sub for life!

22 novembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Do not use this website.

They took an unauthorized charge from my credit card. They took my money for something I didn't use. They have not refunded my money for 25 days. They never reply to my messages. Never use them. The customer is always right. Who wants to pay for something they don't use. Even though I honestly explained the situation to them, they did not refund my money. As far as I can see, it is not important for you to victimize a customer. Money is more important to you, not everything is money. I hope $29 got you rich. Never use this website.

Edit; You can only understand that they are not honest by reading the bot comments made after my comment. Your are so funny and helpless that it definitely makes you a scammer. You can be sure of that.

20 ottobre 2022
Non scritta su invito

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