Travelpack Recensioni 2520

Very poor service with Travelpack
I contacted Travelpack to book a holiday and the staff members on customer services didn't understand.
It was meant to be a simple booking but I had to contact them several times to get the itinerary right and they still couldn't.

I don't understand what they didn't understand. They claim to have many years of experience but the staff members appointed doesn't seem to understand.

I was so frustrated because a lot of my time has been wasted. Never ever will I use this company

I would never recommend Travelpack
I booked a holiday package with them and they couldn't get my booking right. I had several telephone conversations with them and the staff don't seem to understand my requirements. I explained if they didn't understand then it's OK because I will use another travel agent but they reassured me that they will ensure a good package for me but they still made so many mistakes and they claimed they made a loss when they didn't because they charged me extra for the mistakes they made.

Travelpack has messed up my booking completely. I booked a holiday package with flights, transfers and accommodation. I have been going back and forth with Travelpack to confirm every detail and they had confirmed everything and I paid for the full price.
When the confirmation email and copy had come through, things were changed which surprised me.
My travel agent has also tried to sort the situation but the director of Travelpack was rude to my travel agent. I was there when the director was talking to my travel agent over the phone.
I would never recommend Travelpack.
This is the second time they messed up my booking

If I could give zero stars I would.
I am a Travel agent and was recommended to use Travelpack as a supplier to help with my booking for a continental holiday package as I was told they are an expert in the far East. They have completely messed up my client's booking and they accused my clients of wanting free accommodation and they claimed they had to bear the loss and paid the extra price when they actually charged my clients the extra costs and my clients paid.
The staff even puts the phone down and don't want to answer the questions because they know they are in the wrong. My clients are even willing to discuss alternatives and even bear the cost but Travelpack don't know how to discuss alternatives that will help my clients.
The staff are very incompetent.

Do not use this company, arranged a holiday to Miami, hotel was awful, made a complaint as soon as got back, just had response, they have just taken the hotels word although I had proof, took our money and could not care less about the conditions of the hotel they put you in, stay away con artists

We advise do NOT use this company. We have just traveled to Port Louis's Mauritius for a taste buddies, I have been refused the tour after paying £62.67 taxi fare to join the experience, the reason is because I’m in a wheelchair. The supplier was informed of my wheelchair use and many emails prove this, but the company Denies that they were informed. We were offered the tour another day???? Why??? If I can do the tour another day, why can we not do it today??? Travel pack is a terrible company, out of 5 trips booked with them only 2 were able to go ahead. Cannot get my money back, cannot have taxi refunds, cannot do the tours. This company has taken an extreme amount of money, actually more than normal, knew my mobility issues and now I have been discriminated against. Travel Pack are NOT a reputable company and we are doing our best to inform as many people as possible to refrain from booking through Travel Pack. You just lose money and pay out large costs to supply transportation to get to the trips and then find they are nothing like as advertised.

Very poor customer service, and a battle to get owed refund! My original flight was cancelled due to Covid-19. I was offered a voucher by the airline (BA), but trying to get this voucher or refund from travelpack has been been a drawn out process. I have spent more than 6 months chasing them. I eventually recieved a refund into my bank account with no email confirmation or explanation as to why the refund was £100 short!

Not very honest people! After my flight has been cancelled in Aug 2020 due to COVID restrictions they told me that only voucher can be provided. And I can only use voucher via them. Well two years later only after I threatened to use an alternative dispute resolution approach they agreed to request refund from airline! What a bunch of thieves!
Update: 2.5 year later got refund(Feb 2023), minus a few quid of some sort of non-refundable fees!

Vishal and his team have always been prompt, efficient, and have made some incredible bookings for my clients. Not once have I had poor service. I have booked quite a few times with them and not once had a Customer complaint.

I have recently booked flights with Travelpack using an airline voucher issued during covid lockdown. The process was very slow but glad to say everything is now booked.

I wasn't able to speak to anyone directly - the call handlers just seem to take messages and everything is done over email. It is a worrying experience as you are risking flight costs going up while you wait for email replies but relieved it all went (relatively) smoothly after reading some of these horrific reviews.

I have also had to pay an administration fee of £15 per person to the agent directly which seems a little steep for the service provided.

I had a poor experience of the service provided by travel pack although Vishal Patel was very efficient at responding to his emails the customer service team never replied to any requests I made.
I was making a complaint about a holiday booked through them that I took in March.
Complaint raised on our return but nearly July and NO response.
Don't think they are concerned about customer service just about customer money.
Don't use them unless you can afford to no be bothered about the service.

I would give no stars for my experience with Travel pack. I DID get my money back (even without a credit card) after 8 months for my flights however i had reported them to ABTA and wondered if this helped ?
Please DO NOT use this company

Like many on here I waited and waited for a refund when a flight was cancelled due to coronavirus.

I was given many promises of refund and eventually had to use the chargeback method with the credit card company.

Up to that point, I had used Travelpack for a few flight tickets but when there was a problem they were found wanting.

I suggest you are very careful with this company and make sure you always pay by credit card so you have that added protection.

I am still for a refund over 2 year, by government law they should get full refund with out taken no money out if the they charges issue a ccj for different and plus courts cost and 8 % on top.
And can add any extra charges like cost new tickets

My experience with the agent Kapshal was absolutely brilliant! I really appreciate his efficiency and hard work on our case. He was super helpful and has great customer service skills!

Thank you for your help Kapshal! It was a pleasure

However the company it self was a little slow hence why I am struggling to give more stars it was a pain to get through

My flights were cancelled in 2020 due to covid restrictions. British Airways told me to contact my travel agent to get a refund. It’s been over 2 years now with me calling and emailing Travelpack and they always tell me my refund will be made soon. They are liars and have no intention of refunding me. DO NOT USE TRAVELPACK.

Stay Clear of Travelpack. My refund was authorised by the airline in November 2021 but I still haven't received my money. Their constant excuse is COVID, yet they keep advertising holidays to sell!! The director, Mr Vishal Patel, never returns any calls and his staff always come up with excuses for not paying MY money back to me.

If I could give no stars I would. Air India flights cancelled October 2020 due to Covid. Since then I have been promised a refund on many occasions. I was told that my refund would be processed on 14th October 2021 and that the money would be in my account a few days after that. Three months later I’m still waiting. They keep saying that it has been passed to their refund department. Nothing happens

DO not ever use travel pack they treat you like rubbish and never do what they say still chasing my money for my parents. Bipin patel the manager never comes on the phone never email back , I then got designated to a false person to deal with the case he said his name was kalpesh and gave. Direct number of
020 85854213 first two weeks he gave lots of accuses saying he will chase the refund then after that he just wouldn’t reply I advise anyone do not use Travelpack as they just lie to you and promise you things that they never do .

So looks like I will have take next action a file a case ...

Absolute thieves these people ., my refund was authorised by airline back in September 2021 since then these thieves are making lame excuses and to date still haven’t refunded my ticket money back. Now I have been forced to make complaint to relevant trading standards as well as airline agent regulators to report this company.,
I must say, I have never come across any shameless company in my life before. Shame on the management and shame on the director Mr Vishal Ashok Patel.