Travel Money Oz Recensioni 6.577

TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Such an easy experience and the gentleman that served me was lovely, even when I arrived 2 minutes after close timehe still helped me with my order. The money was broken down into large and small n... Leggi di più

Valutata 3 stelle su 5

I used TM Oz because their site stated 'Click and Collect in one hour - exclusive to TM Oz'. The response to my query when I had received no notification was 'We'll respond to your query within two d... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Initially purchase currency online rather than directly at their kiosk to gaurentee the money and save a trip. Went to collect and unfortunately staff were at lunch so had to return the next day. Retu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Initially spoke with one of the ladies at the Kotara outlet regarding rates, fees & how the process worked. She was very helpful. After a week I went online & ordered our Euro late on the Sunday & rec... Leggi di più

Dettagli dell'azienda

  1. Servizio di cambio valute

Scritti dall'azienda

At Travel Money Oz, we’re all about helping you make the most of your travel money. Whether you’re travelling for business or leisure, sending funds to a loved one on the other side of the world, looking for affordable travel insurance or shopping around for a reliable travel money card, we aim to take the hassle out of organising all your travel money needs.

Scritti dall'azienda


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

6577 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Sharnae at Travel Money Oz

Sharnae at Travel Money Oz, Helensvale was so very kind and helpful with our order today. Was so refreshing to see someone happy and smiley at work. Is always so professional and capable when we use her for our currency exchange. Thank you Sharnae 🤗 Keep up the great work!

8 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Ordered currency for home delivery

Ordered currency for home delivery, and no one has turned up yet. It has been over two hours since the scheduled time. All I have to do is wait, and I can not plan anything else for that day. There's no one I can ring. Have already sent an email, but no luck.

The review system doesn't allow typing the email address here, but it was sent to the suggested email address.

29 marzo 2026
Non scritta su invito
Logo di Travel Money Oz

Risposta di Travel Money Oz

Hi AJ, I’m so sorry to hear about the delay with your home delivery. We know how frustrating it is to have your day on hold, and this definitely isn't the experience we want for you.

We’ve checked our inbox and haven't received an email regarding this yet. Could you please confirm if it was sent to Feedback@travelmoneyoz.com?

If you could resend your details to that address now, we’ll prioritise an investigation with our delivery partners immediately to find out what happened.

We look forward to hearing from you!

Valutata 1 stelle su 5

DO NOT TRUST THEM

DO NOT TRUST THEM! These guys will rip you off. Their exchange rates from AUD -INR are terrible.

Very generic reply.

24 marzo 2026
Non scritta su invito
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Risposta di Travel Money Oz

Hi Steven, thanks for reaching out, and we’re genuinely sorry to hear you feel this way. We aim to be as transparent as possible with our rates and always strive to provide great value for our customers.

Just so you know, we offer a Price Beat Guarantee in-store to ensure our customers get a competitive deal. Alternatively, you can order foreign currency from our online store, which can sometimes offer a better rate than in-store due to lower overheads.

You can learn more about these offers here > https://www.travelmoneyoz.com/price-beat-guarantee, and https://www.travelmoneyoz.com/order-online

If you would like to discuss your visit in more detail, don't hesitate to send us an email to Feedback@travelmoneyoz.com :)

Valutata 5 stelle su 5

Fantastic

So easy to Order, on line, and so easy to pick up.
Fantastic service, my pick up was counted out in front of me, super friendly service, by Esra?
Money given to me in a plastic wallet.
No problem ordering the $$$ amount, and excellent exchange rate!

16 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Ordered money and it never turned up

Ordered money and it never turned up, no one to ring or contact. No communication at all whatsoever. Waste of time and money.

15 marzo 2026
Non scritta su invito
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Risposta di Travel Money Oz

Hi Bobby, thanks for reaching out! That is very concerning to hear, and we'd love the chance to investigate further for you.

If you could please contact our Customer Support team at Feedback@travelmoneyoz.com, they will be able to assist - we look forward to hearing from you!

Valutata 1 stelle su 5

You should try signing into the login…

You should try signing into the login it doesn’t work for me it’s parthetic

12 marzo 2026
Non scritta su invito
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Risposta di Travel Money Oz

Hi Brian, thanks for reaching out. That does sound very frustrating, and we'd love to have the chance to look into this for you!

If you could please email our Customer Support team at feedback@travelmoneyoz.com, they would be more than happy to assist you.

Valutata 5 stelle su 5

Difficulty ordering online currency

I had been having trouble buying currency online with my debit card and went to Travel Oz West Lakes SA and explained what was happening showing proof that my several attempts were refused. The lovely young man on the counter on 11.03.2026 was friendly, polite and helped me with the issue. Currency bought. What a very pleasant experience. Thank you for all your help

11 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Very easy

Very easy to click and collect, go in later and pick up your money. No long waits. Get and go.
Will do it again.
I highly recommend.

6 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Very easy to order online

Very easy to order online. Available same day, though I picked it up the next morning.
The whole process could not have been simpler.
Good exchange rate as well.
I'll definitely use them again.

6 marzo 2026
Non scritta su invito
Valutata 2 stelle su 5

Bad customer service

I requested the Travel Money representative to change the note as per my request. He told me that no i cannot do this, whatever, the notes inside the bag you need to go with it. He did not helpful, rude and provided bad customer service.

I never recommend Travel Money Oz in Eastland to anyone.

27 febbraio 2026
Non scritta su invito
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Risposta di Travel Money Oz

Hi John, we appreciate your feedback and are genuinely sorry that your experience didn’t meet the high standard of service we always aim for. That’s not the experience we want for our customers, and we’d love the opportunity to make things right. If you’d like to share more details about your visit, please feel free to email us at Feedback@travelmoneyoz.com.

Valutata 3 stelle su 5

Not a one-hour click and collect as quoted

I used TM Oz because their site stated 'Click and Collect in one hour - exclusive to TM Oz'. The response to my query when I had received no notification was 'We'll respond to your query within two days' ???
I WAS A BIT HASTY WITH THIS REACTION BECAUSE IT WAS AVAILABLE WITHIN THREE HOURS. SORRY TM Oz !!!! TM Oz also responded with an apology for taking a little longer so I am very impressed with their service.

26 febbraio 2026
Non scritta su invito
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Risposta di Travel Money Oz

Hi Tony, thanks for reaching out. We’re sorry your order took a bit longer than expected to get ready!

Our support team was able to jump on your email within 10 minutes to help out. The store was running at full speed yesterday to keep up with the rush, which delayed our Click & Collect orders for the day.

We appreciate your patience and look forward to seeing you in-store again soon 😊

Valutata 2 stelle su 5

I requested for notes that were not…

I requested for notes that were not created but was blatantly refused. The person in the front counter was very nice but the other staff member refused my request. All I wanted was 2 notes without a crease.

24 febbraio 2026
Non scritta su invito
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Risposta di Travel Money Oz

Hi Agnes, thanks for letting us know! That definitely doesn't sound like the experience we want you to have. :(

Currency condition can vary depending on the material and what we have in stock at the time, but we’d still like to chat about this further. Could you please send a quick email to Feedback@travelmoneyoz.com with the currency you bought and which Travel Money Oz store you visited?

We’ll keep an eye out for your email!

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