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Travel Money NZ Recensioni 

2447
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TrustScore 4.5 su 5

4,5

Viaggi e vacanze
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Valutata 5 stelle su 5

Hayley at the Northlands branch gave me exceptional customer service when I needed currency for a recent trip. I had tried 4 other companies/stores prior to ringing Travel Money NZ, and none of them c... Leggi di più

Valutata 5 stelle su 5

An opportunity to express my thanks to the young man (who resides in Te Puke)...unfortunately I did not ask his name. He was so helpful and went beyond the call of duty to produce three "NEW" Yen no... Leggi di più

Valutata 4 stelle su 5

The best part is having a range of currency which banks certainly do not carry. However for the main currencies, the exchange rate is not so wonderful. And legally you cannot advertise that you price... Leggi di più

Valutata 5 stelle su 5

A very pleasant experience as a new customer although I cannot remember being told what the rate was even though it was held for 2 days and turned out to be higher than the bank rate. I will request... Leggi di più

Dettagli dell'azienda

  1. Viaggi e vacanze

Informazioni fornite da varie fonti esterne

At Travel Money NZ, we’re all about helping you make the most of your travel money. Whether you’re travelling for business or leisure, sending funds to a loved one on the other side of the world, looking for affordable travel insurance or shopping around for a reliable travel money card, we aim to take the hassle out of organising all your travel money needs.

Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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4,5

Tutte le recensioni

(2447)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 2 stelle su 5

Dodgy transaction

The Indian staff who catered to me was very unprofessional. I gave a total of 1200 in cash to be converted to New Zealand dollars and he counted 1000 instead. I corrected him and told him to count again and he dismissed me. When he finally recounted it was indeed 1200 and he didn’t even apologize. He didn’t even tell me the rates or any vital informations about the transaction. I had to ask every single question with one worded replies from him. I will not be returning here as it felt really un-secure. Also when I asked for the rates and wanted to make sure he didn’t short me, he very rudely scoffed at me.

2 marzo 2020
Non scritta su invito
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Risposta di Travel Money NZ

Hey Linda,

Thanks for letting us know, this is not what we like to hear! We always expect our team to provide excellent customer service that instills trust in our customers.

We apologise this was not your experience with our service this time. We'd like to pass your feedback on, can you please send through the date and store you visited to feedback@travelmoney.co.nz

Thanks,
Ziah

Valutata 5 stelle su 5

A very pleasant experience as a new…

A very pleasant experience as a new customer although I cannot remember being told what the rate was even though it was held for 2 days and turned out to be higher than the bank rate.
I will request the rate as I intend to go back in the next day or so for further funds.
Made to feel welcome and delightful person servicing the counter.

2 marzo 2020
Non scritta su invito
Valutata 3 stelle su 5

The service was excellent

The service was excellent, however, I was quoted the wrong rate in error. Hence the 3 stars, I walked away with a lot less than expected and because of the mix up, I didn’t think too much about the new rate until I got home. If I had been quoted this rate at the start I wouldn’t have brought the currency, I would have waited for another day when the rate was higher.

2 marzo 2020
Non scritta su invito
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Risposta di Travel Money NZ

Hey Linda,

We appreciate the honest feedback, thanks for letting us know. We apologise you were quoted the wrong rate! If you purchased one of the 10 currencies listed as part of our Rate Move Guarantee were you offered to add this to your order? You can see the full list here: https://www.travelmoney.co.nz/rate-move-guarantee

Could you please send through further details including the store you transacted at and what rate you were quoted / offered to feedback@travelmoney.co.nz.

Thanks,
Ziah

Valutata 1 stelle su 5

I have not been able to top up my card…

I have not been able to top up my card and it hasn't worked in the machines in singapore.

I have spent 3 days on the phone trying to sort it out, i have tried topping up via the app and online to no avail. I was told that the reason was because the name on my debit card didn't match my passport card and that my card was a joint holder card. Rubbish excuses as my son got the same error message and he's single and his card names match.

Was told to wait 24 to 48 hours before trying again, that still didn't work and was told to try to use a different payment method still leaving me with no access to money when I needed it ovet the weekend.

Will not be using cash passport in the future and do not recommend anyone else does either

2 marzo 2020
Non scritta su invito
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Risposta di Travel Money NZ

Hey Debra,

Thanks for reaching out, we're disappointed you're experiencing difficulty in topping up your card!

Would you like us to organise a representative from Mastercard to call you? If so could you please send through your preferred contact number to feedback@travelmoney.co.nz

Thanks,
Ziah

Valutata 1 stelle su 5

Unable to top up on app

2 marzo 2020
Non scritta su invito
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Risposta di Travel Money NZ

Hey Tina,

We appreciate you reaching out and can understand the frustration this would have caused. You can also log onto your account via the online portal (www.cashpassport.co.nz/login/) which is mobile friendly. If you're still experiencing issues please send an email through to feedback@travelmoney.co.nz so we can assist.

Thanks,
Ziah

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