Travel EdgeRecensioni 

54
TrustScore 4.5 su 5

4,3

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Valutata 1 stelle su 5

Horrible website for issuing air tickets Neither is the website good -- nor are their staff helfpul -- specially Mr Aditya Sharma. While issuing a flight ticket -- you need to know the bag... Leggi di più

Valutata 5 stelle su 5

Our Advisor, Michelle, actively listened to the travel needs of our young family. After we landed on the destination, she was very thorough, finding us options we didn’t know existed; lounge access an... Leggi di più

Valutata 5 stelle su 5

I have worked with Susan at Travel Edge on quite a few trips now. She is very organized and on top of things, and she is able to use the Travel Edge network and her local contacts to enhance our trip... Leggi di più

Valutata 5 stelle su 5

My Travel Edge Designer was Julian Manna. He did a fantastic job of organizing my recent trip to Vietnam. So I have selected Travel Edge as my " Travel Company". I have asked Julian to organiz... Leggi di più

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Dettagli dell'azienda

  1. Agenzia viaggi

Scritti dall'azienda

Travel Edge is the largest luxury travel agency in North America. Our team of dedicated and deeply knowledgeable travel designers and advisors curate personalized travel experiences based on what you love. We take care of the booking details - both big and small - allowing you to enjoy all the best parts of travel. Our team is ready to help, from pre-trip planning to in-trip assistance, so you feel supported every step of the way. Our global relationships with luxury travel partners allows us to offer exclusive perks and benefits to our clients.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

54 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,3

Tutte le recensioni

(54)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

A very bad experience with this company…

A very bad experience with this company

I advise people to use other airlines if they don’t want to regret their journey
I paid them to change my ticket from 27 to 25
But they never did it and kept on saying they’re on it until the date pass by

This company is not serious

Don’t trust them , they’ve scammed me and never refund my funds

24 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Quite disappointing experience

Quite disappointing experience. I happened to make an air ticket reservation using my Axis Bank credit card using reward points. Subsequently I wanted to make an amendment due to some personal reason. I called their customer service. To my surprise they said I have to send an email with the request. This was my first shock. However I sent the email with my preferred flights. After 24 hours I got the response with wrong flight suggested to me. I again sent email. There was no response. I again called and requested. Then again I got a respond that they are looking into this. Finally after 48 hours I got their response. I find it preposterous that to make a flight reservation change you keep writing emails and wait for their response. I commit to myself that I will never use their services again. I have been extremely disappointed with the quality of their service. If someone from the company really cares for the customers, let them call me and explain. My booking details for reference are

BOOKING REFERENCE: 6XDZAA
TICKET NUMBER: 098 3421898131

14 novembre 2024
Valutata 5 stelle su 5

Satisfied Client

This is my second time availing the service of Traveledge and they never disappoint. A special thanks to Cinta Bargues for making the experience so smooth and transparent. She helped me find a hotel within my budget and secured the booking for the long weekend. I'm already planning my next trip with her! Thank you!

12 ottobre 2024
Non scritta su invito
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Risposta di Travel Edge

Your kind words mean the world to us! We're delighted to have Cinta be a part of your journey. Here's to many more unforgettable adventures together!

Valutata 5 stelle su 5

Best Travel consultant ever!

Best Travel consultant ever!! Four of us girls were trying to plan a 2 week trip to Italy but hadn't a clue where to start. We knew what all we wanted to see and do! I did some research on Travel consultants and I chose Travel Edge. Cinta Bargués answered and I'm so glad she did!! She was absolutely outstanding in all aspects.
She did exactly what we asked of her, and then some, all in our budget!! The trip was absolutely amazing and spectacular!! I highly recommend Cinta for all your travel needs! We absolutely love her ❤️

2 ottobre 2024
Non scritta su invito
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Risposta di Travel Edge

We're so grateful for your wonderful feedback! It's always our goal to make your travel dreams a reality. Here's to more memorable trips ahead working with Cinta!

Valutata 1 stelle su 5

Travel Agent JP Harrison likes to…

Travel Agent JP Harrison likes to attack woman online. He’s displayed very low behavior & I can only hope this individual doesn’t represent the character of this location. If anyone from this company wants screenshots of this mans foul behavior please reach out to me.

6 ottobre 2024
Non scritta su invito
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Risposta di Travel Edge

We deeply apologize for your experience with one of our affiliated advisors. Unfortunately, we’re unable to contact you through Trust Pilot. Please send us a note to contact-us@traveledge.com and a member of our senior leadership team will get in touch with you to discuss this important matter further.

Valutata 5 stelle su 5

Stress free Travel with Cindy

We've had the pleasure of working with Cindy for two incredible trips, and I can't recommend her highly enough! Cindy is thoughtful, detail-oriented, and truly listens to what you want from your vacation. Both times, she worked within our budget, ensuring that we had the best experience without any financial surprises. Her knowledge of destinations and travel logistics made planning completely stress-free. From the accommodations to the activities, every aspect was perfectly tailored to our preferences. If you're looking for someone who makes travel planning easy and enjoyable, Cindy is the one!

11 settembre 2024
Non scritta su invito
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Risposta di Travel Edge

Thank you for taking the time to share your positive experience! We're thrilled that you had a great time working with Cindy. We look forward to continuing your exploration of the world together!

Valutata 5 stelle su 5

Sousan from Travel Edge really helped…

Sousan from Travel Edge really helped in making our trip to Japan and Korea organized and memorable. We enjoyed the tours and activities that she recommended and would plan a trip with her again.

28 aprile 2024
Non scritta su invito
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Risposta di Travel Edge

Thank you for choosing us for your trip to Japan & Korea! We're thrilled to hear you had a fantastic experience with Sousan. We look forward to serving you again in the future!

Valutata 5 stelle su 5

How fast TravelEdge came up with a…

How fast TravelEdge came up with a complete travel plan although it was a short notice, very efficient and respectful :)

27 maggio 2024
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Risposta di Travel Edge

We're so grateful for your wonderful feedback! It's always our goal to make your travel dreams a reality. Here's to more memorable trips ahead!

Valutata 4 stelle su 5

easy to work with

10 maggio 2024
Non scritta su invito
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Risposta di Travel Edge

Thank you for choosing us for your trip! We're thrilled to hear you thought we were easy to work with. We look forward to serving you again in the future!

Valutata 5 stelle su 5

An exceptional travel experience

We were looking for a post-trip travel plan following a Trek Travel cycling tour. Trek is known for their “Vacations of a Lifetime” and their attention to providing exquisite customer service. Sousan/Travel Edge was recommended by my brother who is a veteran world traveler. We are so thankful for the referral, as she provided us with a perfect itinerary to round out our first trip to Japan. The private transfers made our arrival and departure stress-free. The hotel recommendations met/exceeded our high expectations and Sousan ensured that the best rooms were selected. The guided tours were wonderful with very professional and knowledgeable guides. The evening Kyoto Food Tour was another highlight, providing an opportunity to enjoy amazing food alongside local diners where we would not have likely been able to experience on our own. We had the opportunity to have 24/7 support, but with everything planned so expertly and professionally, there was no need. All we had to do was to enjoy our very special travel adventure.

18 maggio 2024
Non scritta su invito
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Risposta di Travel Edge

What an incredible review for Sousan, thank you for taking the time to let us know about your experience with her. She is so passionate and knowledgable in Japan! We look forward to hearing where you are off to next!

Valutata 5 stelle su 5

Very personable travel agent who worked…

Very personable travel agent who worked hard to book tours and identify things that matched our interests and price range. We had an issue with a tour at the end of our trip and she squeezed the vendor to make it up to us with a better tour for the same price.

16 aprile 2024
Non scritta su invito
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Risposta di Travel Edge

Thank you for taking the time to share your positive experience! We're thrilled that we were able to advocate for you and get you a better tour. We look forward to continuing your exploration of the world together!

Valutata 2 stelle su 5

We had booked a trip to Maui through…

We had booked a trip to Maui through Sousan Parker out of Toronto office. We were scheduled to go in October of 23. Unfortunately, the Maui fires happened and we canceled our trip because Lahaina was destroyed by the fires and this was one of the main places we were going for. At the time we told Sousan about canceling she told us she needed an email stating we wanted to cancel, at no point did she tell us of a 5% cancellation fee. It took almost 6 months to get most of our money back. We lost $600 dollars on that travel edge didn’t refund. But the money we paid was more than 5% of our invoice. We had made it clear from the beginning that we wanted refundable everything, in case something happened. The 5% fee is not clearly stated on the last page where most of the fees are listed. It only states that fees could be charged for cancellation. The hotels, plane fare and all the activities that we had planned refunded our money as the fires in Maui were a natural disaster, yet travel edge still charged us a fee. It was very difficult to get updates on our refund process also.

10 settembre 2023
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Risposta di Travel Edge

Thank you for your honest review, we apologize for the delay in the airline refund, we can attest that this refund from the airline to Travel Edge took longer than we had hoped. We understand all applicable refunds have been issued. One of our Sales Directors will be contacting you to address the further concerns regarding the cancellation fee.

Valutata 5 stelle su 5

Joanna made our trip exceptional

Joanna made our trip exceptional! It was exactly what we needed. She took the time to go over all the aspects of the trip we wanted and made sure we covered everything on our list.

16 marzo 2024
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Risposta di Travel Edge

Thank you for your glowing review of Joanna! We appreciate her, and we love that you do too. Here’s to many more adventures for the two of you together!

Valutata 5 stelle su 5

Excellent personal service

Cindy is a delight to work with! She is so detail oriented and communication is excellent. I love working with her.

10 ottobre 2023
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Risposta di Travel Edge

What an incredible review for Cindy, thank you for taking the time to let us know about your experience with her. We look forward to hearing how future trips go!

Valutata 5 stelle su 5

Above and Beyond Expectations

Jennifer Cameron was a great agent to work with. She was professional, polite and quick to respond when I needed it. She assisted me with planning the ideal vacation, with a unique stay in Meaford at a property I had been eyeing on Instragram and didn't know if it would be possible to even book as they look to be booked very far in advance!

Thank you Jen for everything, you made my very late honeymoon possible, and everything we could have dreamed of.

24 marzo 2024
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Risposta di Travel Edge

Firstly, congratulations! Thank you for taking the time to share your positive experience with Jennifer. We look forward to continuing your exploration of the world together!

Valutata 5 stelle su 5

Stacy is the best and always looking to…

Stacy is the best and always looking to make my trips just what I want it to be.

12 ottobre 2023
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Risposta di Travel Edge

Thank you for taking the time to share your feedback about Stacy. We look forward to hearing how future trips you plan with her go!

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