I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps le... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Unknown searches on my credit history but trying to query them a nightmare. They ask ridiculous questions for example the overdraft available in January 2026 in a bank account opened in 2006!!
If I could give zero I would. Basically my council took me off the electoral Register by mistake (I should be registered from early 2000s) and they admitted this, so my credit score went down and wh... Leggi di più
L'azienda ha risposto
I was happy with the service got my response on time since I requested for my notice of correction to be added on my report. thank you for the service even though the procedure for the notification ta... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Informazioni di contatto
One Park Lane, LS3 1EP, Leeds, Regno Unito
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
3,0
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582 recensioni
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Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Risposta di TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Risposta di TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Risposta di TransUnion UK
Hi Mian,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Risposta di TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Thankyou Tery!
‼️ I am adding it that my actual experience with TransUnion has been absolutely diabolical and I have written another review on this! This positive review is for Terry and Terry only! TransUnion are an awful company who most of the time have no idea what they are doing‼️
I am writing this 5 star review for one reason and that is to thank Tery who I spoke to today (24.2.26) she was the only person to help me (out of 6 other people). Months I had been trying to sort an issue out that tery has hopefully sorted in minutes! Thankyou Tery!
She seems to be one of the only competent staff members TransUnion have….i will be writing another review about my experience in due course….
24 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Freya,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
They don’t listen to what you are…
They don’t listen to what you are saying I have paid a parking fine that even though I shouldn’t have had to I did cos they threatened a CCJ. Even though I paid it they still lodged a CCJ against me. I have sent proof of payment to TransUnion and they are refusing to erase the CCJ. They are asking for court paperwork I don’t have the court didn’t even tell me the CCJ was being lodged I found out by seeing my credit score go down. Whole experience has been horrendous. TransUnion have not helped me at all they are not even listening to what I am saying
21 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Helen,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Avoid this terrible company at all…
Avoid this terrible company at all costs contacted them many times and told them my electoral registration date is incorrect. Sent proof of the correct date and still they refused to change my date😡
20 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Alperen
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
I have contacted you twice and once was…
I have contacted you twice and once was to remove someone's name and its was done within a few days the current query this was answered with 2 hours the service is amazing Thank you
20 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Lovely customer service,patient and…
Lovely customer service,patient and professional
19 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
INCOMPETENT AND INCORRECT
Absolutely crap and incompetent and inefficient.
Spotted an error and pointed it out, they then were sent proof, and they then sent me back incorrect information telling me they weren't changing it.
If they can't even get electoral register information correct, how can credit companies rely on this inaccurate agency.
17 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Rikki
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Company has no idea what there doing
Companies they claim I owe say I don’t and have even started removing it yet these still arguing that they have no say but they do our credit cheeks?! Embarrassing and usless
15 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Kevin
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Incorrect credit score
Very far incorrect credit score I'm in excellent in Equifax and Experian however this company is dragging me down in the 500s because (lack of credit reporting from credit providers). So I am personally responsible for them getting the correct credit info on time. How are you operating it you cannot get people's info. The banks don't even like you it seems or they would report on time. I seldom review but you're affecting my livelihood. So there's a 1 star although it won't make a difference. And please I'm not going to email you to chat further so don't reply with that same reply you send everyone.
15 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Marshall
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Refuse to acknowledge and answer my…
Refuse to acknowledge and answer my concerns that they have 2 accounts for me 1 with incorrect info 300 + points lower than my true score
13 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Madeline,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Poor customer service
Poor customer service! Not helpful, robotic/ stock responses, ridiculous, incomprehensible 50 page 'Your Credit File Explained' accompanying the credit report! However, this (credit report) is key information. Further, how can their data be so obtuse and the process to change it so cumbersome /slow - bearing in mind Credit Files have potentially detrimental effects!?
30 gennaio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi David
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
They hold information on that they…
They hold information on that they provide to 3rd party companies, which I understand, but I asked them to give me that report which I should legally be entitled to and I haven’t received it, no wonder that gave a bad reviews on hete
10 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Shacksta
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Helpful after ID Fraud
Had to contact Transunion after being the victim of identity fraud and they have been most helpful
10 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Very helpful but I was seeing this…
Very helpful but I was seeing this on credit Karma. But TransUnion are there parent company. But TransUnion have sent me a very excellent message / email excellent company
10 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Very helpful
Very helpful. Put me at ease that I wasn't being silly in contacting them with my concerns. Received email straight away with how to proceed with everything I need to reply correctly.
6 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi Sarah
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Valuable help
I had some doubts regarding my credit score, which dropped, and after talking with a member of their team they gave me some advice that could me help me to increase it. The lady who I talked to was very helpful and friendly.
At the beginning I was afraid to search for their help, and I’m very satisfied with the results now.
5 febbraio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Unhelpful,slow and no urgency…
Unhelpful,slow and no urgency whatsoever, automated responses mean nothing !
28 day process to acknowledge then another 28 days to amend. Bearing in mind Credit Files have a detrimental effect in each situation and the necessity to progress in certain applications.
14 gennaio 2026
Non scritta su invito
Risposta di TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
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