Personally I think all credit reporting agencies should be banned because sometimes it is their error or sometimes it’s the company who delay amending errors and Transunion are not good at replying at... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps le... Leggi di più
L'azienda ha risposto
Unknown searches on my credit history but trying to query them a nightmare. They ask ridiculous questions for example the overdraft available in January 2026 in a bank account opened in 2006!!
L'azienda ha risposto
I was happy with the service got my response on time since I requested for my notice of correction to be added on my report. thank you for the service even though the procedure for the notification ta... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Informazioni di contatto
One Park Lane, LS3 1EP, Leeds, Regno Unito
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
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583 recensioni
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Ha risposto al 94% delle recensioni negative ricevute
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Le persone hanno visualizzato anche
Is this actually a company
Is this actually a company? Absolutely ridiculous in trying to access information, impossible to challenge data and I question if they are actually handling data correctly and legally.
17 novembre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi GK
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Absolutely terrible
Absolutely terrible, made a complaint… they took many days to respond and when they did eventually respond they gave a robotic response and they did not address any of my issues . Pointless waste of time!
18 novembre 2025
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Risposta di TransUnion UK
Hi Shahida
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Transunion have incorrectly tagged a CCJ
Transunion have incorrectly tagged a CCJ to my file. This CCJ was issued to a completely different individual but Transunion have put this against my record - This is now negatively impacting my life and my personal family because of their mistake.
They do not understand the consequences of such an error and the impact this has on people’s lives! I have been told to raise a complaint and wait up to a further 28days for a response. All whilst my credit score has been tarnished.
Negligence and a lack of due diligence from this company has caused this error. A simple look into the CCJ and you can see this has a completely different individuals name. Very poor from them and no offer of support when getting through via telephone.
The other 2 credit agencies experian and equifax - have correctly not reported this against my file as this has NOTHING TO DO WITH ME !
11 novembre 2025
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Risposta di TransUnion UK
Hi AZ
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Totally incompetent
Totally incompetent. Stored incorrect information and failed to rectify it in compliance of Data Protection. Complaint pending to Financial Ombudsman. Documentary Proof sent to them and failed to protect my imformation
13 novembre 2025
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Risposta di TransUnion UK
Hi Bill n Ali
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Dayshree was extremely helpfull and…
Dayshree was extremely helpfull and assisted me in solving my problem
12 novembre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi Charmaine
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Not answering my question
Extremely dissapointed with them. I somehow failed an identity check to buy something through shop. I asked them for help with it and they have repeadely failed to answer that question while sending me my credit report. Not once have they given me any useful advice on how to get passed the issue.
12 novembre 2025
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Risposta di TransUnion UK
Hi Sam
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Risposta di TransUnion UK
Hi Gibril
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Total distrust in their data model
For a few months now my Statutory Report is incorrect missing major information. Everything is is gone, from electoral roll to cards and loans. I have contacted TransUnion multiple times and just get a auto response with links to download the report and check again.
11 novembre 2025
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Risposta di TransUnion UK
Hi Luisa
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Fast e-mail feedback
Fast e-mail feedback, good communication and service
9 novembre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi Robel
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Wrong Informations recorded
This Company Should be shut down. I am sick and tired of these useless Credit Berau Agency. With Equifax my Credit Score is Good. With these Clowns is poor. They must be banned from treading, and Banks must not be allowed to use TransUnion. A total Shamble
8 novembre 2025
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Risposta di TransUnion UK
Hi Giorgio
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Insensitive, generic and poorly trained customer service
I contacted TransUnion to update my name after a legal name change with supporting evidence, and despite clearly notifying them, they continued addressing me by my old name. This shows a real lack of respect and sensitivity when handling something so personal.
If your company doesn’t process name changes directly, that’s fine but say that clearly on your website rather than sending people round in circles for a generic reply.
Your customer service team needs far better training in professionalism, respect, and empathy. Something as simple as addressing someone correctly should not be too much to ask.
7 novembre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi Sarah
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Fast e-mail feedback
Fast e-mail feedback, good communication and service
6 novembre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi Ingrid
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Unreliable and worst company to trust
Wrong information and no responsibility, no accountability. The customer service agent said she will send a follow-up email, and nothing in my inbox. Inefficient and the analysis is inefficient and wrong.
6 novembre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi Alina
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Useless
Useless, they can't see my mortgage, credit cards or loans, all with different providers.
5 novembre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi Carlos
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Fantastic customer service
The customer service at TransUnion was first class, in particular Dineo, who helped me on multiple queries about my credit report.
3 novembre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi Laura
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Reviewers are right, customer service is awful
Like many reviewers have said, the customer service is awful. I requested a notice of correction and they seemed not to get my point, kept replying with robotic responses, and passing me around. Promised to do something then don't. Always a different member of staff replying to my queries, who don't seem to know what they are doing. Lloyds Bank also, kept passing me to Transunion who then passed me back to the Bank. Awful, the worst credit agency of the big three. I have raised a formal complaint with both of them but I am pessimistic about this.
30 ottobre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi Haocheng
I'm really sorry to hear you're experiencing issues. After reviewing our records, I can confirm that your case has been referred to an internal team for further investigation.
Please rest assured that we are actively working to resolve this matter as quickly and thoroughly as possible.
We sincerely apologise for any frustration or inconvenience this has caused, and we appreciate your patience while we work to get things sorted.
Thank you!
Victoria
Unbelievable - so bad!!!
Cannot believe that they refuse to explain why our credit limit has been reduced when we have NEVER owed anyone any money at all in 70 years apart from a mortgage which was cleared 25 years ago.
29 ottobre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi Barbara
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Unfair
Unfair, I paid it in full and it damaged my credit file for 6 years.
Unfair, unjust....
Advice: if anyone pays his ticket in full, you should not punch them for 6 years.
29 ottobre 2024
Non scritta su invito
Risposta di TransUnion UK
Hi Hatem
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Like banging your head against a brick wall
Lazy cut and paste replies to complaints that completely miss the point.
28 ottobre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
TERRIBLE !!
TERRIBLE !!
I’ve contacted them 3 times now to tell them I AM on the electoral roll, it takes them up to 28 days each time to check the evidence proving I’m on there & they still send back another ‘we’ll get back to you in up to 28 days’
Terrible service 24/7
22 ottobre 2025
Non scritta su invito
Risposta di TransUnion UK
Hi
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
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