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2,8
15 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
It took forever to get here so I had already made other fitness plans and they are asking me to pay for shipping back to France. Poor customer service. No way to speak with them in America.
I received an email five days ago to say mu package is in transit, I tried to track my parcel this morning and It says that it cannot be found?
Risposta di Training Fit
Hello Mr. Rogers,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to know more to resolve this problem.
Please contact our customer service team at customer@spacefoot.com (including your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
After posting on trust pilot I was able to get a delivery time on my package. The material is wonderful and the price well for the value
Risposta di Training Fit
Hello Mr. Martinez,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would like to contact us again through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
This shoe is exactly what I am looking for! I can’t believe they got here so fast, too. 10/10 buying experience and will buy from you again.
Risposta di Training Fit
Dear valued customer,
Wishing you a wonderful day ahead! 😊
Disaster! I will never place an order there again. I placed the order on January 8th, today is January 16 and only the package will be delivered. Nowadays, it's a scandal to wait so long for a package.
Risposta di Training Fit
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
We are sorry to hear that our products/services did not meet your expectations.
Your satisfaction is important to us, and we would like to learn more in order to resolve this issue.
Please contact our customer service department at customer@spacefoot.com (specifying your order number)
so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Mijn ervaring met deze shop was erg teleurstellend. De communicatie verliep stroef en er werd weinig moeite gedaan om mee te denken toen er iets misging met mijn bestelling. Uiteindelijk voelde ik me als klant totaal niet serieus genomen. Voor mij geen herhaling.
Risposta di Training Fit
Goedendag meneer Calie,
Wij hebben uw mening ter harte genomen en het probleem genoteerd. U kunt er zeker van zijn dat wij ons uiterste best doen om te voorkomen dat dit nogmaals gebeurt.
Om uw probleem op te lossen en u tevreden te stellen, hebben wij u een e-mail gestuurd.
Wij hopen dat u deze kunt lezen en dat onze aanpak u een positievere klantervaring zal opleveren.
Als u echter op een andere manier contact met ons wilt opnemen, kunt u dat doen via het adres customer@spacefoot.com
(vermeld daarbij opnieuw uw bestelnummer).
Een fijne dag gewenst,
Het klantenserviceteam van Spacefoot
Excellent quality gi for competition and training.
Risposta di Training Fit
Hello! Thank you Vera for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
Felt like I needed to leave a review here as most seem negative and my experience was far from it, ordered and read the reviews and panicked but I needn’t have! I had to contact them to ask if they could deliver any sooner as it’s my son’s birthday and the gloves were a present! They responded immediately and dispatched my son’s gloves and they arrived a day before his birthday, really good service! I’d use again!
Risposta di Training Fit
Hello Lindsay,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Ordered my new boxing gloves about a moth ago. Still havent recieved anything, and its impossible to get an answer from custumor service, that does not seem to exist. I dont know if i will ever get my gloves, or if this is a scam.
Risposta di Training Fit
Hello, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Do never ever order from this company, it is 1 big scam. Ordered at pair of shoes 4.nov. now almost 1 month later still nothing, and they dont answer emails asking for updates.
I`ll guess i will never see either shoes or the money i spent on them.
Risposta di Training Fit
Hello Lars, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Do not order from this company.
I ordered a pair of adidas speed tilt 350 boxing gloves, cactus leather, blue and gold.
Instead I received a used pair of old standard leather adidas gloves. They’re so used that the box they arrived in stinks. They’ve had the cheek to throw the speed tilt label in the box with them.
I’ve tried to contact the site through their contact page, but it won’t allow any form of photo to be used (including all the forms they’ve required)
Absolutely disgusting and I’ve reported them to my bank scam department.
Risposta di Training Fit
Hello Jon,
We sincerely apologize for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.
However, if any of the products subject to return is non-compliant or defective, upon validation by our customer service, you will be entitled to a return with a prepaid label. Otherwise, the return for an exchange will be at the customer's expense as specified in our terms and conditions of sale.
Please feel free to contact us for further information.
Wishing you a good day,
The Spacefoot Customer Service Team
It’s bad, the customer service is trash. They don’t answer. I have tried to send an email five times now and I haven’t got a reply yet and my packet hasn’t arrived on the time they have told me and the tracking number you can’t use it. Can’t even track my package
Risposta di Training Fit
Hello ,
We are very sorry for your negative experience. The Spacefoot team strives to provide you with the very best in both products and customer experience.
We regret your dissatisfaction.
Would you please write to us at customer@spacefoot.com (stating your order number) to tell us a little more?
Wishing you a nice day,
The Spacefoot customer service team
Wow! Great price for these shoes. Marseile, France to Denver, Colorado, USA. I placed the order on Friday morning and received the shoes on the following Monday afternoon. Amazing and thank you.
I placed an order with this website online. They accepted my order and payment, confirmation email received. Then 2 days after they cancelled my order and refunded my money. No explanation why. Weird. I don't recommend it to anyone. They wasted my time.
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