Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

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Valutata 1 stelle su 5

I'm sure if all goes to plan, it's a great company, but when war erupted this Spring they refused to refund any of our participants, claiming the trip could still go. Every one of our flights cancelle... Leggi di più

Valutata 5 stelle su 5

What an incredible experience! The in country guide made for an unforgettable time. She ushered us to such unique places and gave us an in detail explanation about everything we saw.

Valutata 5 stelle su 5

My trip to Jamaica during president's weekend has been extremely enjoyable and memorable. I don't know what we would've done without TourHero, Rohit, and the other amazing individuals who assisted us... Leggi di più

Valutata 5 stelle su 5

TourHero was outstanding in service,care, looked into intricacies, helped us personally in all fields catering to our requests and needs . We had a health scare and from hospital to take off they were... Leggi di più

Dettagli dell'azienda

  1. Agenzia viaggi

Scritti dall'azienda

TourHero is a social travel platform that enables anyone to meet like-minded individuals through unforgettable journeys.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

164 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I felt looked after the entire time

I felt looked after the entire time. My life was in your hands and I didn’t have to think. Ali was so warm and knowledgeable and friendly. The amount of things and places we saw was above my expectations. Hotels were selected well and so clean and friendly staff. Mohah was an excellent guide as well and I’m so glad I got two personality types as guides. I felt safe with the driving and knew we could always count on not waiting long for pickups. The only thing I would have liked was to eat at more local restaurants as well as the ones we went to.. like eat where locals eat/ eat with Moroccans not just tourists. I didn’t know we were going to a winery and it was extra special. I LOVED my time with Tour Hero. Also, all correspondance before and during trip was so quick/polite and informational. I shakran, merci beaucoup and thank you forever

22 ottobre 2025
Valutata 1 stelle su 5

This is extremely disappointing

This is extremely disappointing. It's now the second time I've joined a scheduled call and no one showed up. Why reach out to content creators, encourage them to set appointments if you're not going to respect people's time?

This kind of inconsistency reflects a serious lack of professionalism from TourHero. I expected better.

15 ottobre 2025
Non scritta su invito
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Risposta di TourHero

Hello Sylvie,

We appreciate you bringing this to our attention and giving us the opportunity to improve. We're truly sorry for this experience and you're absolutely right to feel disappointed. We understand how frustrating it must have been to wait twice without notice, and this is not the level of respect for your time that we aim to uphold.

Our Business Development Manager will be reaching out to you personally to clarify what happened, make things right, and arrange a one-on-one call at your convenience.

Valutata 5 stelle su 5

This was one of the best trips I've experienced!

This was one of the best trips I've ever taken. Richie is a great host and the people that came on the trip made it even better. The White Paradise Resort staff and resort were amazing. The food and drinks were delicious. The rooms were beautiful. All the activities planned got better each day. The tour guides and driver Peter, Mustafa, and Jacob did a great job as well. This trip was definitely one for the books.

1 ottobre 2025
Valutata 5 stelle su 5

The trip was well organized

The trip was well organized, efficient and professionally done. Our tour guide, Ale, was cordial and knowledgeable, our driver was safe and timely, and our travel expert, Trish, kept us on time, answered any and all questions and made the trip a seamless experience with her professionalism and personality.

27 settembre 2025
Valutata 5 stelle su 5

Tour hero thought of everything

Tour hero thought of everything! From coordinating excursions with the venue to double checking preferences with the travelers. They made sure everything stayed on track. Communication was clear, and consistent We had all the information and help we needed from the first conception of the trip, throughout the planning phase, arrival at the venue, daily reminders of the next day’s itinerary, all the way through to after we returned home. I felt very taken care of the entire trip.

20 settembre 2025
Valutata 5 stelle su 5

TourHero 5 Stars!

Everyone on the admin side was extremely helpful in guiding me towards the best choices to make the retreat a complete success. They were all timely in communicating and supportive in nurturing the event to fruition. Once on-site, the daily itineraries were great in keeping things running well, and any real-time adjustments were met with grace and speed. 10 out of 10!

11 agosto 2025
Valutata 5 stelle su 5

Everything about the experience was lovely.

Everything about the experience was great. They made sure to put us in the most beautiful hotels, dine at really lovely restaurants, and provided thoughtful experiences that were connected with a local agency. I didn't feel like I needed to do much planning with them - every night they would send an itinerary for the next day and we all felt incredibly prepared for everything.

4 agosto 2025
Valutata 5 stelle su 5

TourHero & our personal guide Smitty were 100% the best!

We were taken very good care of from start to finish. From all of our pickups & dropoffs, to dining establishments, to hotels. and our personal guide Smitty was the absolute best. his knowledge and patience were incredible.
If i go back, i would 100% use TourHero, and i would insist on having Smitty as my guide.

28 giugno 2025
Valutata 5 stelle su 5

The Shamballah retreat is a place for…

The Shamballah retreat is a place for total relaxation and self-awareness. From the yoga sessions with Collete and Adam, enjoying every moment of each session, bringing out the best in each one. Also, taking walks at any time of day to recharge my inner energy, near the sea and surrounded by nature. And then those meals were wonderful—delicious, nutritious, and meatless, something special for me. I'm so glad I took this time to relax and enjoy the peace and quiet of such a special place.

19 maggio 2025

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