I'm sure if all goes to plan, it's a great company, but when war erupted this Spring they refused to refund any of our participants, claiming the trip could still go. Every one of our flights cancelle... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
What an incredible experience! The in country guide made for an unforgettable time. She ushered us to such unique places and gave us an in detail explanation about everything we saw.
My trip to Jamaica during president's weekend has been extremely enjoyable and memorable. I don't know what we would've done without TourHero, Rohit, and the other amazing individuals who assisted us... Leggi di più
TourHero was outstanding in service,care, looked into intricacies, helped us personally in all fields catering to our requests and needs . We had a health scare and from hospital to take off they were... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
TourHero is a social travel platform that enables anyone to meet like-minded individuals through unforgettable journeys.
Informazioni di contatto
28-07 Jackson Avenue, 11101, Long Island City, New York, Stati Uniti
- +1-347-801-8289
- hello@tourhero.com
- tourhero.com
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Everything was planned to perfection…
Everything was planned to perfection and was easily accessible with scheduling. Would recommend people to give it a try and to meet new people with the great experience it brings.
I felt looked after the entire time
I felt looked after the entire time. My life was in your hands and I didn’t have to think. Ali was so warm and knowledgeable and friendly. The amount of things and places we saw was above my expectations. Hotels were selected well and so clean and friendly staff. Mohah was an excellent guide as well and I’m so glad I got two personality types as guides. I felt safe with the driving and knew we could always count on not waiting long for pickups. The only thing I would have liked was to eat at more local restaurants as well as the ones we went to.. like eat where locals eat/ eat with Moroccans not just tourists. I didn’t know we were going to a winery and it was extra special. I LOVED my time with Tour Hero. Also, all correspondance before and during trip was so quick/polite and informational. I shakran, merci beaucoup and thank you forever
This is extremely disappointing
This is extremely disappointing. It's now the second time I've joined a scheduled call and no one showed up. Why reach out to content creators, encourage them to set appointments if you're not going to respect people's time?
This kind of inconsistency reflects a serious lack of professionalism from TourHero. I expected better.

Risposta di TourHero
Great Experience
Tour Hero made the trip more effortless and seamless from beginning to end.
This was one of the best trips I've experienced!
This was one of the best trips I've ever taken. Richie is a great host and the people that came on the trip made it even better. The White Paradise Resort staff and resort were amazing. The food and drinks were delicious. The rooms were beautiful. All the activities planned got better each day. The tour guides and driver Peter, Mustafa, and Jacob did a great job as well. This trip was definitely one for the books.
The trip was well organized
The trip was well organized, efficient and professionally done. Our tour guide, Ale, was cordial and knowledgeable, our driver was safe and timely, and our travel expert, Trish, kept us on time, answered any and all questions and made the trip a seamless experience with her professionalism and personality.
Tour hero thought of everything
Tour hero thought of everything! From coordinating excursions with the venue to double checking preferences with the travelers. They made sure everything stayed on track. Communication was clear, and consistent We had all the information and help we needed from the first conception of the trip, throughout the planning phase, arrival at the venue, daily reminders of the next day’s itinerary, all the way through to after we returned home. I felt very taken care of the entire trip.
Vynikajúca dovolenka po každej stránke
Vynikajúca dovolenka po každej stránke. Výber miest, ktoré sme mohli navštíviť, ubytovanie, fantastické jedlo a samozrejme úplne dokonalá organizácia celého zájazdu, skvelý marocký sprievodca aj slovenská sprievodkyňa Zuzana.
An incredible experience
An incredible experience! Really enjoyed working with the team and they helped us have an incredible trip that met all our needs and more.
TourHero 5 Stars!
Everyone on the admin side was extremely helpful in guiding me towards the best choices to make the retreat a complete success. They were all timely in communicating and supportive in nurturing the event to fruition. Once on-site, the daily itineraries were great in keeping things running well, and any real-time adjustments were met with grace and speed. 10 out of 10!
Everything about the experience was lovely.
Everything about the experience was great. They made sure to put us in the most beautiful hotels, dine at really lovely restaurants, and provided thoughtful experiences that were connected with a local agency. I didn't feel like I needed to do much planning with them - every night they would send an itinerary for the next day and we all felt incredibly prepared for everything.
TourHero & our personal guide Smitty were 100% the best!
We were taken very good care of from start to finish. From all of our pickups & dropoffs, to dining establishments, to hotels. and our personal guide Smitty was the absolute best. his knowledge and patience were incredible.
If i go back, i would 100% use TourHero, and i would insist on having Smitty as my guide.
Good communication and organization
Good communication and organization. Loved the center where we stayed.
The staff were friendly and…
The staff were friendly and informative, the Inn had breathtaking views, everything was clean
The Shamballah retreat is a place for…
The Shamballah retreat is a place for total relaxation and self-awareness. From the yoga sessions with Collete and Adam, enjoying every moment of each session, bringing out the best in each one. Also, taking walks at any time of day to recharge my inner energy, near the sea and surrounded by nature. And then those meals were wonderful—delicious, nutritious, and meatless, something special for me. I'm so glad I took this time to relax and enjoy the peace and quiet of such a special place.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







