Incredible warmth and style
Incredible warmth and style! The jacket i bought for my daughter is amazing for winter. The material is so soft and I love how well it fits her.
4 marzo 2026
Non scritta su invito
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3,5
Nella media
11 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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The tracking page kept updating in real
The tracking page kept updating in real time which made the wait feel less annoying. I always stalk those updates like a hobby. The driver left it exactly where I asked which was nice. Excellent service
3 marzo 2026
Non scritta su invito
Good quality
Got the diaper bag, looks exactly like the pictures. Good quality for what I paid. No complaints.
26 febbraio 2026
Non scritta su invito
Ordered a gift for my sister's baby…
Ordered a gift for my sister's baby shower, came in nice packaging and she loved it. Delivery was quick too.
25 febbraio 2026
Non scritta su invito
I just want to thank you Cindy for an…
I just want to thank you Cindy for an amazing customer service. He helped me with my order that was sending to wrong adress. I just got my order and I am more than satisfied.
18 febbraio 2026
Non scritta su invito
We ordered 15 baby dopplers to give our…
We ordered 15 baby dopplers to give our clients. Received them fairly quickly and they seem to work great.
14 febbraio 2026
Non scritta su invito
They scam people
Sent me a damaged buggy and tried to blame it on transit then tried to say its not damaged them tried ti say its not an important part of the structure yet its what hold the baby up then tried to get me to fix it and left me un answered for months
16 novembre 2025
Non scritta su invito
Risposta di Totscove
Dear Aaliyah,
We appreciate you bringing this to our attention. We sincerely apologize for the length of time it took to address your concerns regarding the buggy’s condition upon arrival.
We take the quality of our products seriously. It appears there was a delay in the internal review of the documentation you provided, which led to a breakdown in communication. We understand that a formal resolution process is currently active through your provider, and we are following that process to ensure this is concluded appropriately.
We take full responsibility for the products that reach our customers, regardless of transit issues. We understand a formal dispute process is currently underway with the bank, and we fully respect that outcome to ensure you are made whole.
We have taken your feedback to heart and are currently retraining our support team to ensure that damaged items are handled with the immediate priority they deserve. We are truly sorry for letting you down on this occasion.
Best regards,
The TotsCove Team
Clearly a scam
Clearly a scam. The product is from china, no labels on what the materials are (definitely plastic). The customer service won't reply to your email, I'll try to get my money back from the credit card I've used. Don't buy from them, it's the same as a 5 $ product from Temu
2 novembre 2025
Non scritta su invito
Risposta di Totscove
Dear Clara,
Thank you for reaching out. I’d like to assist you with this matter, but unfortunately, I couldn’t find any details about your order/case in our system. Could you please provide your full name, order number, and the email address used for the purchase? This will help us investigate further and resolve this for you.
We take all customer concerns seriously and aim to address them as quickly as possible. Once we have more information, we’ll review the situation thoroughly and follow up with you.
Thank you for your patience, and I look forward to your response.
Kind regards
scam!!!!
The order has been delayed for more than two months. I haven’t received the product or a refund!
This company is a scam in China—do not buy from them!!!
10 settembre 2025
Non scritta su invito
Risposta di Totscove
Hello dear,
We can confirm that TotsCove is a legitimate business and definitely not a scam. While we sincerely apologize for the shipping delay caused by customs processing during the holiday period, we have fully honored your request for a refund.
As per our records, a full refund was processed on December 16, 2025, and a notification was sent to your email at that time. Depending on your bank, the funds should have appeared in your account shortly after.
We always aim to resolve delivery issues fairly, and in this case, you have been fully reimbursed as requested. If you have any further questions regarding the transaction, please feel free to reach out to us at hello@totscove.com.
Best regards,
The TotsCove Team
Scam DO NOT BUY
15 settembre 2025
Non scritta su invito
Risposta di Totscove
Dear Brandy,
Thank you for reaching out. I’d like to assist you with this matter, but unfortunately, I couldn’t locate any details about your case in our system. Could you please provide your full name, order number, and the email address used for the purchase? This will help us investigate further and resolve this for you.
We take all customer concerns seriously and aim to address them as quickly as possible. Once we have more information, we’ll review the situation thoroughly and follow up with you.
Thank you for your patience, and I look forward to your response.
Kind regards
SCAM! This company appears to be in the USA…
This company appears to be in the USA but is actually in China! I ordered a newborn sized footed romper and it shipped directly from China. I would not have ordered if I had known they are located in China. The item took a very long time to arrived and when it finally did, it was a cheap imitation of what was shown in their website. It was not footed, the zipper was in the wrong position and the hood was gigantic. There is no way it can be actually be worn. This piece of cheap rubbish is barely worth $5 let alone the $29.95 price that it was sold for. Most importantly, my credit card was used for an unauthorized transaction in China shortly after I placed this order!
14 luglio 2025
Non scritta su invito
Risposta di Totscove
Hi Ping,
We are sorry to hear that your experience did not meet expectations.
Regarding your order, we acknowledged that the wrong item was delivered and reached out immediately to resolve this for you. We requested photos of the incorrect item so we could send a replacement or issue a refund, but we did not receive a response to that request before the chargeback was opened.
Regarding your other concerns:
Security: We use Shopify Payments, a PCI-compliant processor. We never see or store your full credit card details. Any unauthorized activity on your card is entirely unrelated to our store and likely a coincidence that should be reported to your bank.
Global Fulfillment: Like many modern brands, we utilize global fulfillment centers in Asia to keep our products affordable and offer free worldwide shipping, and this is clearly stated in our shipping policiy.
Outcome: As you successfully claimed the funds back through your bank, the order has been fully refunded.
We take all feedback seriously as we continue to grow and improve our quality control.
Kind regards,
Cindy
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