TORTOISE+BLACK Recensioni 1461

TrustScore 5 su 5

4,8

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

First time using these guys so always a bit sceptical especially as they were glasses most websites were out of stock on but glad I did. Rapid delivery and absolutely buzzing with the new glasses. Wil... Leggi di più

Valutata 5 stelle su 5

I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Leggi di più

Valutata 5 stelle su 5

Was a bit dubious at first to order from a company I'd never heard of but the reviews were good so took the plunge and I have to say I was very impressed,very quick delivery and yes the ray bans are g... Leggi di più

Valutata 5 stelle su 5

Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Leggi di più

Dettagli dell'azienda

  1. Negozio di occhiali da sole
  2. Grossista di occhiali

Scritti dall'azienda

The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.

Why Tortoise+Black?

Scritti dall'azienda

Fast and Free Delivery
We are proud to offer fast and free delivery on all orders.
Official Online Retailer
We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
Home Trial
Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
Family Run Business
Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.

Fast and Free Shipping

UK Next Working Day Delivery On Non-Prescription Orders

We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.

Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A very positive experience with tortoise and black.

Although I did not buy any sunglasses from tortoise and black in the end, I cannot fault my experience with them.
I had ordered the sun glasses online but they were not available so one of the team phoned me and emailed me about my options. She was genuinely pleasant and very helpful.
I will definitely buy my next pair of sunglasses from them.

18 settembre 2025
Valutata 1 stelle su 5

No communication or refund

Delivery of glasses was fast.
I have since sent back the parcel using Royal Mail as the glasses didn’t suit me and have not had a refund or even communication to tell me that this is in process.

15 agosto 2025
Logo di TORTOISE+BLACK

Risposta di TORTOISE+BLACK

Dear Katie,

Thank you for taking the time to leave a review.

Looking at the records, I can see that a refund was issued on 8th September, which was the day your order came back to us. Obviously, that is 12 days before you left your review, so it certainly should have reached you by this point. I know that Maya has contacted you by telephone this morning, left a voicemail and followed up by email too. At this stage, we would ask that you double check your bank/card statement, and we will then take the matter further with Stripe (our payment provider) if required. .

In terms of communication, as a matter of course you should receive an automated email from us once a refund has been issued. We will definitely look to see if there has been a system, error here with the triggering of this message. Please accept our apologies if this has not been received.

We always strive to offer the best possible service, and rest assured, we will work with you to ensure the matter is resolved amicably.

Please do not hesitate to reach out to me directly if there is anything else I can do to help.

Best wishes
James Coakley
Director

Valutata 1 stelle su 5

If I could give zero I would my glasses…

If I could give zero I would my glasses took forever to come and when they did turn up looked nothing like I was expecting, a d there stupid return process is rubbish save yourself the trouble and find somewhere else

24 agosto 2025
Logo di TORTOISE+BLACK

Risposta di TORTOISE+BLACK

Hi Tomisin,

Thank you for taking the time to leave a review. I’m sorry to hear that you are unhappy with your order.

I can see that your order was placed on Sunday 24th August and despatched on Friday 29th. I appreciate there was a 24hr delay with Royal Mail, and then there was no-one at home to accept the delivery on their first attempt. That being said, the glasses were still delivered within the 7-10 working day lead time we quote for all prescription orders.

Our customer service team are always here to help with any queries or concerns, and we would never wish for a customer to be left with something they are unsatisfied with. I would be happy to welcome a return and offer you a full refund. Please find a link below to our return’s labels:

https://www.tortoiseandblack.com/delivery/#Returns

I will contact you directly so we can discuss the matter further and address any remaining concerns, as we never want customers to leave with a sour taste. In the meantime, please do get in touch with me directly should you have any questions at all.

Best wishes,
Ellie
Senior Vision Consultant

Valutata 5 stelle su 5

Perfection

Was easy to find and buy what I was looking for, payment process was quick and easy, and delivery was next day and perfectly packaged. It was perfect and will be using T&B again.

11 agosto 2025
Valutata 5 stelle su 5

10/10

I was sceptical to order as I had never heard of the company, there were limited reviews and not a big social media presence. My prescription is very high too. When I found the glasses I loved, I sent my prescription over and bought them online. I received an email a few days later requesting my ‘pupillary distance’ as they couldn’t estimate it due to a high prescription. They quickly responded after I sent that over, and that was that. After a week or so, my glasses arrived and they are absolutely spot on. The exact quality you’d expect from a typical large chain store, not from a relatively unheard of online business. Im really pleased with my glasses and I finally actually enjoy wearing glasses everyday! In future, I’ll definitely be browsing here for more glasses!

6 luglio 2025
Valutata 5 stelle su 5

Highly recommend

Great experience (again) from Tortoise & Black. Just received my 3rd pair of new varifocals from them and they are perfect. I'm not sure how they manage to get varifocals right every time from a photo but they do! Super helpful team regarding home trial service.

18 giugno 2025

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più