TORRO Australia Recensioni 

79
TrustScore 4.5 su 5

4,3

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

This is my second IPhone cover, as I have updated my phone. Can’t go past Torro for quality, durability and style. Excellent protective strength ensures the phone remains undamaged if dropped. The wal... Leggi di più

Valutata 5 stelle su 5

I purchased my first Torro case for a Samsung tablet a couple of years ago and it was exactly what I wanted. Well mad and durable. I recently purchased a new Samsung S26 Ultra and I immediately search... Leggi di più

Valutata 1 stelle su 5

I have no choice but to leave at least one star but prefer to give zero. For any Australian customers, this is a UK/Euro company despite the .com.au website and how it appears to be shipped from Austr... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Prompt arrival of a phone cover that feels so nice in the hand. Closure works well and has already stayed shut nicely a couple of time when toddler dropped the phone. Also easy to open without unclipp... Leggi di più

Dettagli dell'azienda

  1. Negozio di accessori per cellulari

Scritti dall'azienda

Explore TORRO for top-quality US leather goods. From premium leather phone & iPad cases to stylish wallets, find your perfect accessory for timeless elegance and durability.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

79 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,3

Tutte le recensioni

(79)

60 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I have two Torro cases

I purchased my first Torro case for a Samsung tablet a couple of years ago and it was exactly what I wanted. Well mad and durable. I recently purchased a new Samsung S26 Ultra and I immediately searched for a compatible Torro case for it. I wasn't disappointed, the quality and workmanship are excellent. The magnetic clip on the side is both good and bad. Good because it secures the case without a bulky 'flap over' magnetic clasp, bad because it limits the number of cards/cash that can be held in the pockets of the case. No matter. It will loosen up with time (probably) and has forced me to prioritised what I carry in my phone case.

4 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Quality, durability and style

This is my second IPhone cover, as I have updated my phone. Can’t go past Torro for quality, durability and style. Excellent protective strength ensures the phone remains undamaged if dropped. The wallet type inner cover is very useful for credit and loyalty cards as well as notes. I highly and strongly recommend this Torro product.

2 luglio 2026
Non scritta su invito
Valutata 5 stelle su 5

Good product, fast delivery

Good quality leather case, seems to be well designed and constructed. No issued fitting my phone and several cards into a slots.
Very fast shipping and nicely packaged parcel.

10 giugno 2026
Non scritta su invito
Valutata 5 stelle su 5

Quality product

Quality product. This is my second generation of Torro phone wallets and I would buy again.

7 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Item was not delivered

10 giugno 2026
Non scritta su invito
Logo di TORRO Australia

Risposta di TORRO Australia

Thank you for taking the time to leave a review.

We are sorry to hear that your item has not been delivered. Please contact our customer service team at customercare@torro-au.com with your order details, and we will be sure to investigate this issue for you.

Kind regards,
TORRO Customer Care

Valutata 1 stelle su 5

I'd give zero stars if I could.

I have no choice but to leave at least one star but prefer to give zero. For any Australian customers, this is a UK/Euro company despite the .com.au website and how it appears to be shipped from Australia. If you don't like the items purchased you will need to pay a huge amount to have the items returned, probably same price as the items themselves. DO NOT DO IT. Torro has been misleading and deceptive in not disclosing the return address for Australian customers. You can find nicer products locally with easy return options.

3 giugno 2026
Non scritta su invito
Logo di TORRO Australia

Risposta di TORRO Australia

Good Morning,

Thank you for taking the time to leave a review.

I’m sorry to hear you were disappointed with the returns process. TORRO is a UK-based brand, and our torro-au.com site is an Australian-facing storefront (AUD pricing and Australian delivery options). Where possible, orders are dispatched via local fulfilment partners to keep delivery times and outbound shipping costs reasonable.

In this case, the return requested was a change-of-mind/unwanted return. Under our returns policy, customers are responsible for arranging and paying return postage for unwanted items, and the return address is provided as part of the return instructions once a return is initiated. Once the item is received back in new/unused condition, we process the refund promptly to the original payment method.

Kind Regards,
TORRO

Valutata 5 stelle su 5

Superb practical design

Superb practical design, quality leather and aesthetically pleasing product. Delivery was efficient offering options to suit the buyer. Very happy with my purchase and would highly recommend.

8 giugno 2026
Non scritta su invito
Valutata 2 stelle su 5

Products ship from UK even though they have an Australian website

This review is strictly related to the online and delivery experience (not the product).
One of the reasons I placed the order was the impression that I was buying from an Australian-based business. That is the impression Torro clearly are trying to create with the AU domain and SEO in place.
There is nothing on the website to indicate anything other than this conclusion. To me, that leans towards a ‘deceit’ and ‘subterfuge’. Perhaps a little harsh but I feel you understand what I mean here.
All it would require addressing this is clearly stating that items are shipped from the UK. Two things were a bit strange when I placed my order: 1) the shipping charge dynamically changed from $15 to $18.99 for no reason; and 2) I received the DHL shipment relatively late in time of day (now I understand due to time difference).

Whilst I was waiting for the item to be delivered, I received a Marketing email (trying to cross-sell) from "Rob, eCommerce Manager at TORRO".
I basically replied intermediately with the above feedback regarding my experience on 19th May...it is now the 29th May and I have had no acknowledgement regarding online experience.
Well, today I received their email for a Trustpilot feedback....here you go!

19 maggio 2026
Non scritta su invito
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Risposta di TORRO Australia

Good Morning,,

Thank you for taking the time to share this feedback. I’m sorry the online and delivery experience wasn’t as you expected.

TORRO is a UK-based brand, and our torro-au.com store is an Australian-facing storefront (AUD pricing and local delivery options). Depending on stock availability and the fulfilment route, orders may be dispatched either via an Australian fulfilment partner or from our UK distribution network.

On the shipping charge, delivery rates are calculated dynamically at checkout based on the courier’s pricing for the exact address and service level selected. In some cases, the courier’s rate can update once the full delivery details are confirmed (for example, certain locations lead to different pricing within the carrier network), which can cause the shipping amount to change.

Kind Regards,
TORRO

Valutata 1 stelle su 5

The cover set was inncorect and not the…

The cover set was inncorect and not the one ordered.
Email customer support .
NO REPLY

25 maggio 2026
Non scritta su invito
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Risposta di TORRO Australia

Good Morning,

Thank you for your order with TORRO. We have just responded to your email which appears to originally have filtered into our spam folder, so we apologise for this. Unfortunately your order was placed for an iPhone 16 Pro Case, which is why the case received is not suitable for use with an iPhone 16 Plus.

Our email provides further information as to the next steps on how to proceed.

Kind Regards,
TORRO

Valutata 5 stelle su 5

Very pleased with the prompt delivery…

Very pleased with the prompt delivery of my iPhone 17 leather case, and my iPad leather case also. The products are of great quality and fit, and are a very practical design and construction also. The phone case is a 2 piece design which is a great idea, and option for different occasions. Extremely happy, and thankyou to Torro UK. Good luck in the future.
Regards,
Brendan.
Newcastle Australia.

1 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

It was easy to purchase on the website…

It was easy to purchase on the website on my phone, the product arrived quickly, which was a relief. I was a bit unsure whether the product was coming from overseas, that wasn’t clear on the site. So I felt I was taking a gamble when ordering it and was very relieved it arrived within 2 days. The quality of the leather is very good, and several people have commented positively on the phone cover, especially the burnt orange colour.

20 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Service excellent - product quality poor

Service excellent
Product not what I was expecting for the price
Cover is poor quality

17 aprile 2026
Non scritta su invito
Logo di TORRO Australia

Risposta di TORRO Australia

Good Afternoon,

Thank you for your review, and we’re pleased to hear you found our service excellent, although we’re sorry to read that your are not satisfied with your phone case.

We take quality seriously. Our leathers are independently tested each year to ensure they comply with European specifications (currently **BS 2780:1983+A1:2013**). Our leather was last tested in September 2025 and was found to conform with the latest specifications. We use aniline leather, which is regarded within the leather industry as one of the highest quality leather finishes and is also among the most expensive to produce, as only the best-grade hides are suitable.

Once again we’re sorry that you are not fully satisfied with your phone case. Should you require assistance at any stage in the future then please let us know and we will be happy to help.

Kind Regards,
Daniel
TORRO

Valutata 5 stelle su 5

Refined distinction

I was looking for a quality leather phone case, what I found was a range of high quality, beautfully designed mens accessories that have distinction and class in every detail.
The service from Rob and his team was outstanding. I highly recommened Torro.

23 marzo 2026
Non scritta su invito

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