Torres Hike Recensioni 

192
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Sprawna i pomocna platforma. Jeśli potrzebujesz wsparcia przy organizacji wycieczki do Torres del Paine nie będziesz rozczarowany. Oczywiscie ma to swoją cenę (prowizja od usługi). Pracownicy sprawnie... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

All great, thank you. Food was excellent. Reservations easy to access on campsite arrivals. Friendly staff every time! Well done, and we often reflect on the huge logistics behind that working eac... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Prices will be high and take advantage of the tourist( in the camps) In addition, as an Israeli, seeing all the stickers against my country with captions such as “Star of David with a target on it“... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’m not exactly sure why it’s so hard to book these campsites ourselves directly but whatever it is, I am glad I had Jana on my side to help with my reservation on such short notice. She was professio... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Alloggio

Scritti dall'azienda

We're search aggregator and booking provider. We take care of the complexities of booking reservations in Torres del Paine so you can focus on things that are important.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

192 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 83% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(192)

43 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great website

Very good experience

27 ottobre 2024
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Risposta di Torres Hike

Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our website. Enjoy your time in Torres del Paine.

Valutata 3 stelle su 5

Sometimes it’s not clear if a refuge is…

Sometimes it’s not clear if a refuge is available (Dickson shows only camping but in reality the refuge is available)

29 settembre 2024
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Risposta di Torres Hike

Thank you for sharing your experience with us. We greatly appreciate your feedback. Our reservation system is directly linked with the systems managed by the companies overseeing the campsites and refugios in the park, ensuring consistency in displaying availability. However, due to the real-time nature of these systems, availability can change rapidly, and what might be unavailable one moment could become available the next. We understand how this can be a bit confusing, and while this fluctuation is beyond our direct control, we are actively exploring ways to present availability more clearly for our customers. Thank you for your understanding.

Valutata 5 stelle su 5

Amazing experience!!!!

Amazing experience! Very helpful team, 100% recommended

24 settembre 2024
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Risposta di Torres Hike

Hello, thank you for your kind words. We are happy you were satisfied with our services!

Valutata 5 stelle su 5

Patagonia

Great way to see how to book all your campsites which can be confusing without the site

31 agosto 2024
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Risposta di Torres Hike

Thank you for your kind words. We are glad you were able to book campsites using our website. Have a great time in Torres del Paine.

Valutata 4 stelle su 5

It is great that this site exists

It is great that this site exists, because navigating camping reservations in Torres del Paine park on different websites and organizing your trek would be very cumbersome. I also liked a lot that the system remembered my credentials between different trials on booking. But still there is space to improve (maybe on the side of the camp providers), because it happened to us couple of times, that we were almost finished and then the system told us, that given combination is not possible.

29 agosto 2024
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Risposta di Torres Hike

Thank you for sharing your feedback. We appreciate your ideas to improve our website and we will definitely look into it. Enjoy your time in Torres del Paine.

Valutata 5 stelle su 5

Great staff! Easy reservation system!

Uncomplicated reservation system! The staff are friendly and very responsive to questions. They'll also assist you in building a personalized itinerary.

28 agosto 2024
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Risposta di Torres Hike

Hello, thank you for sharing your feedback. We are happy we could help. Enjoy your time in Chile!

Valutata 5 stelle su 5

Great experience

Great experience — so easy to book all accommodations at once.

29 luglio 2024
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Risposta di Torres Hike

Thank you for taking the time to write us a review. Enjoy your time in Torres del Paine!

Valutata 5 stelle su 5

Great Information

Having all the W Trek information in one place made the reservation process easy. The information includes the number of kilometers hiked per day, meal options, bus and boat information. Hike Torres even has a process for making changes.

29 luglio 2024
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Risposta di Torres Hike

Thank you for sharing such an amazing feedback. We appreciate you taking the time to do this. Enjoy your trek!

Valutata 5 stelle su 5

Excellent website

User friendly website for independent travellers.
Makes booking accommodations on the W or O trek simple.
GREAT customer service.

30 giugno 2024
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Risposta di Torres Hike

Thank you for your kind words. We are glad we could help with the booking process in Torres del Paine.

Valutata 5 stelle su 5

So incredibly easy to use

So incredibly easy to use. Also when I had questions, someone got back to me very quickly on email. Wonderful service. I don't know how I would have booked it otherwise!

15 giugno 2024
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Risposta di Torres Hike

Hello, thank you for taking the time to write such an amazing feedback. We are glad you found our website helpful. Enjoy your time in Torres del Paine.

Valutata 5 stelle su 5

i have been corresponding via email…

I have been corresponding via email regarding questions I have and Monika has been extremely helpful and timely with her replies.
Any questions I have had she has answered swiftly and accurately.
Very helpful. Highly recommend.

2 luglio 2024
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Risposta di Torres Hike

Claire, thank you for sharing such an amazing review, and enjoy your trek!

Valutata 5 stelle su 5

Great customer service

They responded to emails I sent withing 24 hours and made it easy for me to secure W Trek permits without having to pay thousands of dollars extra to a tour guide.

15 giugno 2024
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Risposta di Torres Hike

Thank you for your kind words. We are happy we could make the booking process easier for you and we hope you will enjoy the trek to the fullest. 

Valutata 5 stelle su 5

Nos ayudó muchisimo

Nos ayudó muchisimo. Simplifico la experiencia de reservar las fechas del w-circuit

15 giugno 2024
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Risposta di Torres Hike

Gracias por sus amables palabras. Estamos felices de poder ayudarlo y disfrutar su estadía en Torres del Paine.

Valutata 5 stelle su 5

Quick and Easy

Quick turn-around for reservations, well-explained process, and helpful reminder emails.

13 giugno 2024
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Risposta di Torres Hike

Thank you for your kind words. It is wonderful to read such an excellent review.

Valutata 4 stelle su 5

It was nice to be informed when the…

It was nice to be informed when the bookings could be done. I few glitches at the beginning with the campsite operators.

15 giugno 2024
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Risposta di Torres Hike

Thank you for taking the time to leave us a review. We're glad to hear that you appreciated being kept informed about the booking process. Additionally, we apologize for the difficulties with reservation issues that emerged throughout June. As much as we wanted to ensure a smooth booking experience for all our customers, the failed connection between our booking system and the accommodation providers in Torres del Paine was beyond our control. We hope that despite these initial challenges, you will enjoy your trek.

Valutata 5 stelle su 5

The website is easy to navigate

The website is intuitive to navigate. When making reservations, I feel like I have enough information to make the decision on which camp to book, things like distance and difficulty of hikes between each camp.

13 giugno 2024
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Risposta di Torres Hike

Hello, thank you for sharing your experience with us. We are glad you found our website helpful.

Valutata 5 stelle su 5

Turn-key trek booking

I had anxiety about booking the O-circuit. I've booked many treks in other parts of the world before and knew how cumbersome and challenging it could be. Add in that there's two companies that manage the refugios/campgrounds (opening up reservations at different times too!) and it felt like chaos potential. Enter Torres Hike. I haven't finished the hike yet (slated for Dec '24) but so far the experience has been nothing short of spectacular. Email updates every step of the way and I got everything I asked for. Thanks team for all of your help, I'll surely be passing along your details to any friends that wish to do either hike in the future.

30 maggio 2024
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Risposta di Torres Hike

Thank you for such an amazing review. We´re glad we were able to help. Enjoy your trek!

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