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Valutata 5 stelle su 5

It has been a long time since I have done business with a company that cares for their customers. I have absolutely no complaints about Top Archery, would highly recommend this company! Julia stayed i... Leggi di più

Valutata 4 stelle su 5

Communication was good. It took longer to receive the bow but Top Archery gave me a heads up in advance so I appreciated that. After 2 months I am very happy with the bow. I changed the string, bou... Leggi di più

Valutata 5 stelle su 5

The bow came in perfect condition with extremely fast shipping. The arrows were study and straight. Very easy straightforward instructions with all gear in top condition. Would definitely buy again... Leggi di più

Valutata 1 stelle su 5

TOP ARCHERY IS NOT TOP AT ALL! Do not buy from them, they lie about their products, they lie about their location, they ignore requests for a return address. Totally disreputable company that claims... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per sport all'aria aperta

Scritti dall'azienda

TopArchery is committed to bows and arrows equipment, specializes in both traditional and modern recurve bows. TopArchery also developed archery accessories, shooting gear production lines to make customer have one-stop shopping experience in our store.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

272 recensioni

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Order was not shipping

Order was not shipping. I had to reach out to get a status update and was told I needed to pay for shipping. Was a little weird. Order was received and bow is well made. There are many accessories and the arrows come weighted for this bow.

21 novembre 2023
Valutata 5 stelle su 5

Amazing!

Fast service, and a Quality competitive riser at a fantastic price - hard to beat!

21 dicembre 2023
Valutata 1 stelle su 5

I received an email to review the…

I received an email to review the product. I still have not received the product and it has been 4 weeks since the order was placed. Unacceptable.

16 dicembre 2023
Logo di TopArchery

Risposta di TopArchery

Hi Joseph,

Hope you are well!

We are sorry that this package was temporarily transferred to an international flight, which delayed the shipping time.
We closely tracked your package, and this package delivered it on January 9.
Look forward to providing you with better products and services.

Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

Valutata 5 stelle su 5

Great fun!

I purchased this item to learn how to shoot a recurve bow and have some family competition. The bow is great quality. Customer service is excellent. The original arrows I ordered were out of stock and the store contacted me to ask if a different color was acceptable for me. I appreciated the consideration. Shipped in a timely manor and no issues at all. I am very pleased with all the items I ordered from TopArchery.

14 dicembre 2023
Valutata 5 stelle su 5

Great Customer Service

Ordered a 68" ILF recurve bow along with a plunger, arrow rest, and a bow stand on Black Friday. To qualify for the Black Friday discount that they had, you had to buy two of a certain product. I had misclicked and only bought 1 bow stand and ended up not getting the discount. After emailing customer service about it, they gave me a special link where I could buy another bow stand and still qualify for the discount days later. This was exceptional service and I will continue to buy their products in the future.

23 novembre 2023
Valutata 1 stelle su 5

I’ve never received the product

I’ve never received the product. I don’t use WhatsApp and I have been unable to get an updated status.

24 novembre 2023
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Risposta di TopArchery

Hi Heather,

Hope you are well!

We are sorry that this package was temporarily transferred to an international flight, which delayed the shipping time.
We closely tracked your package, and this package delivered it on December 27.
Look forward to providing you with better products and services.

Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

Valutata 1 stelle su 5

Zero communication

I ordered a week ago, didn’t like that there was no way to pick shipping speed unless you email to ask for quicker shipping. I emailed the company the next morning and was ignored. It has been one week, no tracking information yet, on their website it says “unfulfilled” This is a Christmas gift for my daughter. I doubt I’ll see this bow in time. Emailed AGAIN asking for an update, doubt I’ll hear anything back. Don’t waste your money, go somewhere else. I should’ve known.

7 dicembre 2023
Non scritta su invito
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Risposta di TopArchery

Hi Kasandra,

Hope you are well!

We are sorry that this package was temporarily transferred to an international flight, which delayed the shipping time.
Look forward to providing you with better products and services.

Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

Valutata 1 stelle su 5

Have not received bow and accessories

Have not received bow and accessories, only arrows and quiver. Kinda hard to write a review or shoot arrows without a bow…

21 novembre 2023
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Risposta di TopArchery

Hi Sandra,

Hope you are well!

Due to international air restrictions on archery equipment products, we sent out 2 packages for you.
We closely tracked your package, and this package delivered it on December 11.
Look forward to providing you with better products and services.

Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

Valutata 4 stelle su 5

Great Bow. Communication both good and bad

Final update: The company responded by email and the missing item has now been shipped. I am very satisfied with the quality of their products and would indeed buy them again in the future. Overall, their quality control could be worked on and perhaps working to exceed the customers expectations with their post sale experience.

Update: I received an email from the company acknowledging the problems but offering nothing but excuses. I was told that the brown and black string is sold out, yet remains available for purchase from their website even now. And the missing silencers, instead of saying "were sorry, we'll get them out to to ASAP, she wrote, "they will be happy to send them to me WITH MY NEXT ORDER!" I replied asking for them to be sent without any additional order or for a refund. I will continue to update this review until the issue is resolved.
The pre-sale communication and consultation was really very good. I appreciated the quick responses to my questions. Unfortunately the same quality of communication does not continue once the sale has been made. I had a couple of small issues with my order (missing accessory and wrong color of additional Fleming twist string), nothing too big, but I did hope to at the very least get a response from the company. I sent the email using my existing email correspondence chain as well as through the companies contact Web form. Crickets. Too bad because it sours what was otherwise a very good purchasing experience.

19 novembre 2023
Valutata 1 stelle su 5

I still don't have the arrow.

I still don't have the arrow.. will not accept them now bought them somewhere else.. starting to think this was a scam. It should not take a month to get arrows no matter the time of year or where they are coming from. Was offered and excuse not a solution.

19 novembre 2023
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Risposta di TopArchery

Hi Nathan,

Hope you are well!

The package tracking number is LR088902594CN.
This package was delayed due to the Thanksgiving holiday.
Your item arrived at the USPS facility in ZIP Code 28057 on December 6, 2023 at 10:12 pm. The item is currently in transit to the destination.

Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

Valutata 5 stelle su 5

They redeemed themselves

Dealing with Julia made the experience much better, I purchased a bow from them through Amazon, and what got sent to me had 2 different limbs, and one of them broke after about an hour of use, so I asked them to send me another set of limbs, but they wouldn’t, and after a lengthy run around, the refunded me 70% of the purchase price. Julia directed me to a link to purchase 2 new limbs ( for almost exactly the refund amount) and I purchased them directly from Toparchery, the limbs I received this time are exactly the same as each other but different/better than the first limbs I received, and after using the bow for over an hour, it’s finally everything I thought it would be, a great little practice bow, that will be great to start my kids on :)

27 ottobre 2023
Valutata 1 stelle su 5

Don’t waste your time or money

Made an order over 100$ for my dads birthday. I got multiple items including arrows, a target, quiver, broad heads ect and they only sent out the target, my dads birthday has since past, and the only help I got from customer service was them sending me the tracking info for the target that had already been delivered. I will never be purchasing from this buisness ever again, and I’ll be letting as many people know about their horrendous service.

27 ottobre 2023
Logo di TopArchery

Risposta di TopArchery

Hi Keenan,

Hope you are well!

We have sent 2 packages for you.
The target package tracking number is 1Z3Y18820323701353
The arrow package tracking number is LR083115176CN
These two packages were successfully delivered on November 12th.

Appreciate your understanding and patience.
Any questins feel free to contact support@toparchery.com

Best Regards
Julia L.

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