Horrible customer service
Horrible customer service. They charged me too much, so I complained immediately. Then they refunded me only the small amount I paid extra and immediately cancelled my account and all te remaining "credits" I still had for the remaining month (which I paid for). After complaining again they promised me "an additional download to compensate for any inconvenience caused" which I never received. The website and the tools they provide work very well, but dealing with the company itself was shockingly frustrating!
Risposta di Toolzu
Thank you for sharing your experience.
We’re truly sorry to hear about the frustration you faced. That’s definitely not the experience we aim to provide. Billing adjustments, refunds, and subscription changes are handled according to our policy, but we understand how disappointing it can feel if expectations weren’t met.
We would really appreciate the chance to review your case again and clarify what happened with your subscription and remaining credits. Please reach out to our support team via the live chat on Toolzu so we can investigate this properly and work toward a fair resolution.
