On January 13
On January 13, 2026, I purchased a test scheduled for April 18. At the time of purchase, your website offered the Brazilian Real (BRL) currency option, presenting it as the cheaper alternative. However, I was actually charged an extra 60 reais compared to the correct price.
Later, I discovered that this test is no longer accepted for Australian immigration purposes. I immediately contacted your team to cancel this test and purchase the correct Australian version instead. Your representative clearly promised a 100% refund if I proceeded with the cancellation.
I followed through: I canceled the original test and purchased the new Australian version. However, you only issued a 50% refund. When I followed up multiple times demanding the remaining 50% to fulfill the 100% refund you promised, your team stopped responding entirely.
I expect you to honor your original promise and process the full 100% refund immediately.
Please resolve this matter urgently and confirm the refund within the next 48 hours. If I do not receive a satisfactory response, I will escalate this complaint to Trustpilot, the Better Business Bureau (BBB), and my credit card company for a chargeback.
Thank you for your immediate attention. Erick Levi, test order: 5134304262689222
12 gennaio 2026
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