I bought a pair of trainers for my lads birthday 6 days after they came i showed my son and he didn't like them. I panicked. i couldn't find the return slip. Oh no. So i emailed customer services, an... Leggi di più
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Scopri cosa dicono le persone
Best selection online for a reasonable price. Came quick and no issues, good service. As a reseller I think the shoes should be checked in detail though as few imperfections as if they was purchased... Leggi di più
Got a pair of black tns green tick , very uncomfortable , not like all the other tns I’ve had over the last 20 odd years , I’ve had them 3 weeks and only worn them 5 times , and the toes have come uns... Leggi di più
L'azienda ha risposto
Great trainers for a great price (£5 cheaper than everywhere else I looked) also the stock levels are second to none- the TN's I got were sold out pretty much everywhere I looked in my size but got th... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Online supplier of authentic, exclusive footwear and streetwear. Shop a range of authentic in stock Nike Air Max Plus products. UK express delivery with hassle-free returns and exchanges. Buy Now Pay Later With Klarna.
Informazioni di contatto
Regno Unito
- info@tntown.co.uk
- tntown.co.uk
3,8
Molto buono
252 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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I bought a pair of trainers for my lads…
I bought a pair of trainers for my lads birthday 6 days after they came i showed my son and he didn't like them. I panicked. i couldn't find the return slip. Oh no. So i emailed customer services, and they let me send them back, and i asked if i could exchange them. This was not a problem. I showed them which ones he wanted to exchange with and they said aslong as the trainers are in the same condition this wont be a problem. The trainers were sent friday i recived an email tuesday to say the dispatch team have dispatched his new trainers. I recived them within 3 days. Im so happy with the process and the communication with customer services. They didnt leave me hanging and worring about what was happening i was constantly emailing them telling them it was sent asked if they received them, and they emailed me back within 24 hours. Totally satisfied with there service and i will be buying again
Thank you so much
22 maggio 2026
Non scritta su invito
SCAM
This site is a scam I ordered and paid for my trainers on the 11th April tracking number wasn't recognised by royal mail I emailed the company who said they were misplaced and sent back so they offered to resend or give me a refund since then I have sent 4 further emails which they are ignoring stay away from this business no customer service and will just take your money
11 aprile 2026
Non scritta su invito
Risposta di Tn Town
Hi Jordan,
We believe you may unfortunately have ordered from a fraudulent third-party website impersonating our business rather than from our official store.
Our only official website is: www.tntown.co.uk
We have no record of an order, support correspondence, or tracking issue matching the details described in this review. We have previously reported and successfully removed multiple scam websites impersonating our brand through Shopify and Meta.
Please contact us directly via our official email address : info@tntown.co.uk if you would like any assistance identifying where your order was placed.
Kind regards,
Tn Town Customer Service
This site is a scam I ordered and paid…
This site is a scam I ordered and paid for my trainers on the 26th April tracking number wasn't recognised by royal mail I emailed the company who said they were misplaced and sent back so they offered to resend or give me a refund since then I have sent 4 further emails which they are ignoring stay away from this business no customer service and will just take your money
26 aprile 2026
Non scritta su invito
Risposta di Tn Town
Hi Neil,
We believe you may unfortunately have ordered from a fraudulent third-party website impersonating our business rather than from our official store.
Our only official website is: www.tntown.co.uk
We have no record of an order, support correspondence, or tracking issue matching the details described in this review. We have previously reported and successfully removed multiple scam websites impersonating our brand through Shopify and Meta.
Please contact us directly via our official email address : info@tntown.co.uk if you would like any assistance identifying where your order was placed.
Kind regards,
Tn Town Customer Service
Can you tell me if the Tn Brixton you…
Can you tell me if the Tn Brixton you have in stock do you have them ready to dispatch or do you have to source them thanks
7 maggio 2026
Non scritta su invito
Risposta di Tn Town
Hi Fung,
Yes, all pairs available on our website are in stock & ready to dispatch. We currently have 1 x UK 7.5 in the Nike Air Max Plus 'Brixton' available.
Kind regards,
Tn Town Customer Service
Brilliant service and updates
1 maggio 2026
Non scritta su invito
Risposta di Tn Town
Hi Kat,
Thank you for taking the time to leave us a review. Your kind feedback is greatly appreciated.
Kind regards,
Tn Town Customer Service
Risposta di Tn Town
Hi Daniel,
Thank you for taking the time to leave us a review. Your kind feedback is greatly appreciated.
Kind regards,
Tn Town Customer Service
Excellent service
Excellent service - very efficient delivery quick fast- and the trainers spot on exactly as described… 5 stars from me highly recommend this company 👍🏻
19 aprile 2026
Non scritta su invito
Risposta di Tn Town
Hi Tony,
Thank you for taking the time to leave us a review. Your kind feedback is greatly appreciated.
Kind regards,
Tn Town Customer Service
I’ve not ordered yet are these real…
I’ve not ordered yet are these real tns? Like is this a real business or fake stuff?
20 aprile 2026
Non scritta su invito
Risposta di Tn Town
Hi,
Thanks for your review.
We’re a registered LTD company and take pride in operating as a genuine and trustworthy business. All products sold on Tn Town are 100% authentic and original.
We understand that buying online for the first time can raise questions, so if you have any concerns or would like more information, please feel free to contact us directly — we’d be more than happy to help.
Kind regards,
Tn Town Customer Service
Best selection online for a reasonable…
Best selection online for a reasonable price. Came quick and no issues, good service. As a reseller I think the shoes should be checked in detail though as few imperfections as if they was purchased from nike or footlocker they would sort the issue with refund or discount and they ain't a small amount of money.
17 aprile 2026
Non scritta su invito
Item was easy to order
Item was easy to order. The product is spot on, it was delivered on time and well packed
10 aprile 2026
Non scritta su invito
Risposta di Tn Town
Hi,
Thank you for taking the time to leave us a review. Your kind feedback is greatly appreciated.
Kind regards,
Tn Town Customer Service
Black tns green tick
Got a pair of black tns green tick , very uncomfortable , not like all the other tns I’ve had over the last 20 odd years , I’ve had them 3 weeks and only worn them 5 times , and the toes have come unstuck on both trainers and falling apart , I emailed pictures and they said sorry we won’t help you. Coast me 190 pounds definitely will not be using this site ever again I’ll stick with Nike direct , these are being mad cheap and cheerful
10 marzo 2026
Non scritta su invito
Risposta di Tn Town
Hi Shane,
As stated in our terms & conditions which were accepted at checkout, Tn Town is only the reseller, not the manufacturer and therefore unable to hold any responsibility for the performance, durability or longevity of the products sold once used.
Kind regards,
Tn Town Customer Service
As allways im very nervous buying for…
As allways im very nervous buying for the 1st time but highly recommend grate quality and 100% real and thats the main thing will be buying from u again in the future
7 aprile 2026
Non scritta su invito
Risposta di Tn Town
Hi Ross,
Thank you for taking the time to leave us a review. Your kind feedback is greatly appreciated.
Kind regards,
Tn Town Customer Service
Order #10916 bought a pair of tns have…
Order #10916 bought a pair of tns have emailed a few times and still heard nothing back from them quality was no were near what I expected shoe was cover in glue the 5 holes underneath one hole was blank with no colouring underneath not even sure they are real
7 aprile 2026
Non scritta su invito
Risposta di Tn Town
Hi Aaron,
Thank you for your review.
We’re sorry to hear that you’re unhappy with your experience. We would like to clarify that your initial email was received on April 7th at 7:42pm, and we responded the following day on April 8th at 3:22pm .
While we always aim to reply as quickly as possible, this falls well within a reasonable response timeframe, and we kindly ask that adequate time is allowed for a response before concluding that support has not been provided.
Regarding your concerns about authenticity, please be assured that we are a registered LTD company here in the UK and do not sell counterfeit goods. All products sold by Tn Town are 100% authentic, including the items you purchased.
Kind regards,
Tn Town Customer Service
Great site with a lot of gems
Great site with a lot of gems
Very pleasant customer service
Trainers arrived quicker then expected and better then expected! 10/10
7 aprile 2026
Non scritta su invito
Risposta di Tn Town
Hi Ricky,
Thank you for taking the time to leave us a review. Your kind feedback is greatly appreciated.
Kind regards,
Tn Town Customer Service
very quick delivery and extremely happy…
very quick delivery and extremely happy with the quality of the TNs 😁😁😁😁
7 aprile 2026
Non scritta su invito
Risposta di Tn Town
Hi Jason,
Thank you for taking the time to leave us a review. Your kind feedback is greatly appreciated.
Kind regards,
Tn Town Customer Service
Not received order after a full week
Not received order after a full week. No updates, no contact no nothing.
Terrible service
2 aprile 2026
Non scritta su invito
Risposta di Tn Town
Hi Kafil,
Your order was placed on March 27th using our standard shipping service (2–5 working days) and was dispatched promptly. The tracking number (TN098988405GB) with Royal Mail shows that your parcel is due for delivery today (April 4th).
This remains within the expected delivery timeframe, particularly with the recent bank holiday (Good Friday), which is not classed as a working day.
All tracking details and updates were automatically sent to the email address provided at checkout, and delivery progress has been available via Royal Mail throughout.
We kindly ask that you allow the delivery to be completed within the stated timeframe (2-5 working days) before leaving feedback suggesting a lack of updates or contact, as this is not accurate in this case.
Kind regards,
Tn Town Customer Service
Risposta di Tn Town
Hi Dylan,
Thank you for taking the time to leave us a review. Your kind feedback is greatly appreciated.
Kind regards,
Tn Town Customer Service
Avoid this company at all costs
Order number #10504. I see you managed to respond to the review. I was issued a refund following escalating the matter with my bank.
Avoid this company at all costs. Communication is extremely poor, and their customer service is unacceptable.
I had to request a return due to unexpected financial circumstances, but customer service claimed my request was outside the 14-day return window. Not only was their response significantly delayed, but it was also incorrect. I pointed this out and clearly stated that I would be returning the product.
After sending the item back, I followed up multiple times via email to confirm receipt and request my refund. Every single email was ignored. In the end, I had to involve my bank to recover the funds.
This experience was frustrating and disappointing from start to finish. I will not be using this company again.
16 marzo 2026
Non scritta su invito
Risposta di Tn Town
Hi Danielle,
Thanks for providing us with your order number.
We're sorry to hear that you felt unhappy with your experience, however we would like to clarify a few things for accuracy.
Your return was delivered back to us on March 16th & a full refund was processed on March 23rd. This is well within the 14 day timeframe required under UK consumer regulations.
All returns are subject to inspection upon arrival, which can take a few working days depending on volume. As a small business, we always aim to process these as quickly as possible whilst ensuring everything is handled correctly. We can also confirm that we did not receive any notification from your bank regarding this order & the full refund was issued directly by us once your return had been received & processed on March 23rd.
Kind regards,
Tn Town Customer Service
Risposta di Tn Town
Hi Craig,
Thank you for taking the time to leave us a review. Your kind feedback is greatly appreciated.
Kind regards,
Tn Town Customer Service
My trainers have come with bad stitching
My trainers have come with bad stitching n they look fake my aqua greens tns have white stichhing coming thru the black shoe i have sent and emal id like either a refund or another pair of trainers sent out
24 marzo 2026
Non scritta su invito
Risposta di Tn Town
Hi Alfie,
As explained via email, our team reviewed the photos you sent across. The area highlighted is consistent with the mesh material used on newer Nike Air Max Plus releases & is not a manufacturing fault.
Additionally, the trainers appeared to have been worn. As outlined in our returns policy, we're unable to offer a refund or replacement on items that have been used & are no longer in their original condition.
All items sold on Tn Town are 100% authentic.
Kind regards,
Tn Town Customer Service
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