TKE Home Solutions UK Recensioni 

171
TrustScore 4.5 su 5

4,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Amazing experience! Chris and his manager were fantastic and had great customer service couldn’t thank them enough, they made my nana feel at ease and answered all our questions.

Valutata 5 stelle su 5

Just installed stairlift, exactly when promised, within the promised timeframe. I was delighted - it was desperately needed. Thus far (he's only been gone an hour!) it works perfectly. The rep/... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Nach negativer Erfahrung mit einem anderen Anbieter mussten wir eine neue Firma suchen. Dies gelang uns mit TKE Home Solutions in Düsseldorf. Schnelles Angebot durch den örtlichen Berater, He... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From David first visiting my mums house to Chris who fitted the stairlift everything was brilliant,professional & they are obviously used to explaining things to the older clients in a respectful mann... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di ausili per la mobilità

Recommend us to a friend and receive a thank you from us.

Refer a friend for a £100 gift card.

Recommend us to a friend and receive a thank you from us for your recommendation. You will receive a £100 voucher of your choice* and the person you have recommended us to will receive up to £200 discount if they decide to buy. Contact us today to find out more.

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

171 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(171)

35 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

4 different companies said it could not…

4 different companies said it could not be done. Our bedroom is a dormer in a bungalow. The stairs are narrower than normal with bends top and bottom. We had to sleep down stairs in small guest room .
Now we have an amazing stair lift and are back enjoying our beautiful big bedroom. I cannot thank Jack who said it was possible enough and the company who made this ,so kind polite and helpful any one can come here and check it out . Thanks also go to my brother Paul his friend recommended this company ,

18 aprile 2025
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Wow, what an incredible story - thank you for sharing it! We're over the moon we could help you get back to enjoying your home, and we’ll make sure Jack sees your kind words too.

TK Home Solutions UK

Valutata 5 stelle su 5

It’s what a great Experience was a truly great experience to…

It’s was a truly great experience to deal with this firm, the staff, Dion was fantastic dealing with us from start to finish. He gave us clear and excellent advice before purchasing. The Stair Lift when fitted was high quality and beyond our expectations.
Thank you very much

17 marzo 2025
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thanks for your wonderful feedback! Dion will be so pleased to hear your kind words. We're delighted to know the stairlift has exceeded your expectations.

TK Home Solutions UK

Valutata 5 stelle su 5

The whole process was smooth.

Clear explanation from sales rep and prompt replies to our follow-up questions by e-mail. Subsequently not pestered by further calls pending our decision between the three systems we considered. Very competitive price - over £1000 cheaper than one quote we received. Once we chose TK, the installation was soon arranged. The installing engineer explained the operation very clearly and left no mess. Communication was excellent throughout, including changing the colour of the rail supports at our request (charged for) from spray paint we supplied. All in all a very satisfactory experience.

7 aprile 2025
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thank you for taking the time to share such a detailed review! We're thrilled you had a positive experience with our team and that the installation and service met your expectations.

TK Home Solutions UK

Valutata 5 stelle su 5

Excellent job.

From the first enquiry to the installation of the stairlift, everything was done very properly. Of course, that is what should happen anyway but doesn't always. Anyway, very pleased with things so far.

25 aprile 2025
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thank you for your lovely review. We're so pleased you felt supported throughout the process - it's what we aim for with every customer. Great to hear you're happy so far!

TK Home Solutions UK

Valutata 5 stelle su 5

Excellent

Excellent. Wished I payed the extra would have been worth it.you get the best the first time you think everyone’s the same.big mistake

17 aprile 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thanks so much for your kind words! We're really pleased you're happy with your stairlift - we know how important it is to feel confident in your decision, and we're glad you chose us in the end!

TK Home Solutions UK

Valutata 4 stelle su 5

Almost really pleased.

Almost really pleased with the experience. The removal of the old lift and the installation of the new one went without a hitch. Installed in less than a day and the engineer Alan was brilliant.

However there is a problem with the bottom section of the rail. At first it was thought to be the rack so bottom section was replaced. But this did not solve the problem of the bumping on ascent and descent. To be expected over the join but not away from the join on the bottom Section. So a new section of trackway has had to be ordered from the factory.

When I have purchased a brand new stair lift I did not expect this to be a problem. This has soured my otherwise good experience of purchase and installation. I have been promised that the new section will be replaced on the 23rd of April and I sincerely hope that this solves the problems with the lift.

I am totally reliant on the lift to get up and down the stairs and any period of loss of function however temporary is not what I was expecting.

3 aprile 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thank you for your honest and thoughtful review. We're really pleased to hear that Alan provided a great installation experience and that the process was smooth overall. However, we're genuinely sorry to learn about the ongoing issue with the bottom section of the rail - we completely understand how frustrating and disappointing this must be, especially when you're relying on the stairlift daily.

We appreciate your patience while we worked to resolve this.

If there's anything further you need in the meantime, please don’t hesitate to get in touch.

TK Home Solutions UK

Valutata 5 stelle su 5

The installation went smoothly with no…

The installation went smoothly with no hitches. Just one little niggle. It makes a lot of noise unfolding at the bottom.

13 marzo 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thank you for your review! We're glad the installation went smoothly and really appreciate your honest feedback. If the noise continues to be a concern, please don’t hesitate to contact us - we're always happy to help.

TK Home Solutions UK

Valutata 5 stelle su 5

Had new stairlift installed yesterday…

Had new stairlift installed yesterday Conner did a great job even thought it ended up being a very difficult install thankyou

18 marzo 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thank you for your kind review! We're really pleased to hear you're happy with the installation, even with the challenges on the day. We'll be sure to pass your thanks on to Connor!

TK Home Solutions UK

Valutata 1 stelle su 5

Schlechter Kundenservice

Schlechter Kundenservice
Haben 2002 bei Thyssen Group Treppenlift über 2 Etagen für 22000,00 Euro gekauft. Dieser war jetzt 14 Jahre nicht im Betrieb. Will den jetzt wieder in Betrieb nehmen, aber von dieser Firma TK HOME SOLUTIONS meldet sich keiner.

Ich habe den Eindruck, daß die nur neue Lifts verkaufen wollen.

In Warteschleife mehrmals über 30 Minuten gewartet.

Sehr schlechter Kundendienst, wenn man jemand am Telefon hat wird einfach Bandansage gestartet, dass man Bewerten soll.

Dies mache ich hier, und diese fällt nicht gut für das Unternehmen aus.

Diese Firma ist an einer Inbetriebnahme nicht interessiert, da verdienen diese ja keine 22000,00 Euro.

Mal sehen ob sich jetzt jemand meldet.

Zum jetzigen Zeitpunkt kann ich keine Gute Bewertung abgeben, aber eventuell, wenn sich jemand meldet und der Treppenlift in Betrieb genommen wird

14 marzo 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must be for you.

TK Home Solutions UK operates separately from our colleagues in Germany, and we are unable to assist directly with your request. We recommend reaching out to the TK Home Solutions team in Germany, who will be best placed to support you with your stairlift inquiry.

If you need help finding the correct contact details, please let us know, and we’d be happy to point you in the right direction.

TK Home Solutions UK

Valutata 5 stelle su 5

Easy and clean installation

Just had our new TKE stairlift installed. Conner did a great job and was finished in about 6 hours including a great handover and many demonstrations. Thank you guys, this is a life changer

13 marzo 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thank you for your kind words! We're pleased to hear that Connor provided such a great service and that your new stairlift is making a real difference. If you ever need any support, we're here to help!

TK Home Solutions UK

Valutata 5 stelle su 5

Absolutely Fantastic

Everything was custom made and fitted in exactly how we wanted it the install was fantastic and the price was very good for the product and specifications we had I would not hesitate to recomend you go to TK home solutions for your needs absolutely brilliant

19 febbraio 2025
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

We're delighted to hear that your stairlift was tailored perfectly to your needs! Thank you for your recommendation - we truly appreciate it. Enjoy your new stairlift!

TK Home Solutions UK

Valutata 5 stelle su 5

Excellent experience

Fast, efficient and friendly experience.

7 marzo 2025
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thank you for sharing your experience! We’re glad to hear that everything went smoothly and that you found our service friendly and efficient.

TK Home Solutions UK

Valutata 5 stelle su 5

Really efficient professional service.

Really efficient professional service.
From advice,ordering and installation TK Home solutions provided a thoroughly professional service.
The stair lift appears to be well constructed and is working as intended

3 febbraio 2025
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thank you for your great feedback! We're pleased to hear that every stage of the process met your expectations and that you're happy with your stairlift.

TK Home Solutions UK

Valutata 5 stelle su 5

Great service at short notice

We needed a stairlift installed for a temporaty period at short notice due to my mother in law breaking her leg. The stairlift was installed very quickly and efficiently and staff were brilliant.

21 febbraio 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

We appreciate your review! We're glad we could help at short notice and that everything was installed smoothly for your mother-in-law. Wishing her a speedy recovery!

TK Home Solutions UK

Valutata 5 stelle su 5

We phoned the company & they sent someone almost immediately

We phoned the company & they sent a man (Paul) who called to repair our chair lift a couple of hours later. He was polite, professional & efficient, as well as being a very pleasant person. I highly recommend both the speed of service from the company and their representative.

17 febbraio 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thank you for your kind words! We're thrilled that Paul provided such prompt and professional service. Your recommendation means a lot to us!

TK Home Solutions UK

Valutata 5 stelle su 5

Connor was fantastic during my fitting…

Connor was fantastic during my fitting for stairlift. Very pleasant credit to company.

Again thanks Connor

3 febbraio 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

We’re so pleased to hear that Connor made such a positive impression! We’ll be sure to pass on your appreciation. Thank you for your feedback!

TK Home Solutions UK

Valutata 5 stelle su 5

No less than 5 stars from me

No less than 5 stars from me. Jordan & Neil visited my property to install a stairlift. Both were polite, friendly & very helpful. They went through all the instructions with me & answered any questions i had. The stairlift will really help me and im very happy with it. Thank you

4 febbraio 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

Thank you for your fantastic review! We're delighted that Jordan and Neil provided such great service and that you're happy with your stairlift. Enjoy!

TK Home Solutions UK

Valutata 5 stelle su 5

From start to finish these guys were…

From start to finish these guys were efficient, professional and caring.
The fitter Micheal was excellent too, giving updates as he progressed and an excellent tutorial. Thanks Michael!

31 gennaio 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

We’re so glad to hear you had a smooth experience from start to finish! Michael will be pleased to hear your kind words. Thanks for choosing us!

TK Home Solutions UK

Valutata 5 stelle su 5

Connor was very polite and…

Connor was very polite and friendly,explained step by step how to use it,watched me as I went on the first time and took time out to explain everything,

31 gennaio 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

It’s wonderful to hear that Connor took the time to ensure you felt comfortable using your stairlift. Thanks for sharing your experience!

TK Home Solutions UK

Valutata 5 stelle su 5

Great stairlift will make all rhe…

Great stairlift will make all rhe difference to my life michael fitted it professionally and explained how it functions very good installation cleaned up after himself excellent service thank you

30 gennaio 2025
Non scritta su invito
Logo di TKE Home Solutions UK

Risposta di TKE Home Solutions UK

We're so happy to hear that your stairlift is making a difference! Michael will be delighted with your feedback. Thank you for your kind words!

TK Home Solutions UK

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più