Refuses legal warranty on defective items - Worst support experience ever!
I purchased a SureFeed Connect which arrived defective (loud clicking noise / motor failure). What followed was a nightmare of stalling tactics and incompetence by the TinyBuddy support.
Despite sending clear video evidence of the defect immediately, support ignored the issue, claiming the video didn't show "total failure" (which was intermittent) and refused to help.
The worst part: TinyBuddy explicitly refused to handle the warranty claim, stating: "We at Tinybuddy do not issue any warranties; these are issued by Sure Petcare". They also refused a return because the defective product was "not unused".
This is a blatant violation of consumer rights. A retailer is legally obligated to replace defective goods upon arrival, regardless of manufacturer policies.
They tried to gaslight me into thinking a broken motor is not a reason for a return.
I eventually contacted the manufacturer (Sure Petcare) directly, who solved the issue within hours because they confirmed the unit was indeed broken.
Verdict: Do not buy expensive electronics here. If it arrives broken, you are on your own. Zero accountability.