Get my phone insurance through Tinhat. Been a customer since 08/2025. Had to recently submit a claim because my foldables screen cracked randomly. Submitted the documentation as requested, sent... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Quick and easy to sign up to a policy. Unfortunately after having my phone less than a month, my screen was broken 🙁found claiming, simple, straight forward and all contact was friendly, helpful and... Leggi di più
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Have used tinhat to ensure my sons phone for a few years. Fortunately I havent had to call on them, so cannot comment on that side of their performance, however have always found them quick respondin... Leggi di più
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Would have given a 5 star review except a computer error meant that my daughter’s phone and tablet insurance wasn't renewed at the end of last year which meant the policy didn't roll over. However, M... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
At tinhat™, we specialise in mobile phone and gadget insurance designed to help customers protect the devices they rely on every day. Our aim is to provide straightforward, affordable cover that gives customers peace of mind against unexpected events such as accidental damage, theft, loss, and breakdowns. We understand that smartphones, tablets, and connected devices have become an essential part of modern life. That's why we focus on delivering insurance solutions that are easy to arrange, simple to manage, and backed by responsive customer support. Whether you're protecting a single device or multiple gadgets, we strive to offer competitive cover that fits your needs and budget. At tinhat™, we believe insurance should provide confidence when it matters most. Our goal is to make the process as clear and transparent as possible, from obtaining a quote and purchasing a policy through to policy management and claims support. Customer feedback plays an important role in helping us improve our products and services. We are committed to continually enhancing the customer experience and providing reliable protection for the technology our customers use every day. We welcome reviews from our customers and value every opportunity to learn, improve, and deliver a better service.
Informazioni di contatto
Temple Court Mews, OX4 2ER, Oxford, Regno Unito
- 01865 818 923
- sales@tinhat.co.uk
- tinhat.co.uk
4,4
Eccellente
180 recensioni
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Risposta di tinhat™
Hi Tommy, Thank you for your positive review we appreciate it.
We look forward to keep on providing you an amazing experience.
Completely satisfied with the service
Completely satisfied with the service from Tinhat for covering my camera too.
19 ottobre 2020
Non scritta su invito
Risposta di tinhat™
Thank you for leaving us you feedback we appreciate it. We are pleased that you are happy with our service and we look forward to continuing to providing you great service.
Total waste of money
I’ve been with tin hat for just under 2 years, never claimed. I rang tin-hat customer service 3 weeks ago about my iPhone 8. It took 2 weeks for them to send me a email saying my claim had been accepted. That’s 2 weeks without a phone . They said they would be In touch with how I send my phone to be repaired. I’ve hared nothing since .
They are very cheap per month and it’s very easy to set up an account. But claiming is a shambles. Today’s date is 11/10/2020 . Still no email. I’ve wasted £200 on this useless company.
Total waste of time .
11 ottobre 2020
Non scritta su invito
Risposta di tinhat™
Hi John,
Thank you for the feedback. Apologies for the inconvenience caused due to the delay.
I’ve passed the above the feedback to the relevant team who will be in contact shortly.
Tinhat Team
Great service really quick & easy to…
Great service really quick & easy to insure my phone! & somebody actually answered the phone unlike other places!
Thank you 😊
7 ottobre 2020
Non scritta su invito
Risposta di tinhat™
Hi Jayne
Thank you for your response we appreciate your kind words and look forward to keep providing you great service.
Tinhat Team
Great customer service
I received an email regarding automatic renewal of my annual policy which I decided to cancel as I had cover elsewhere. I replied to ask them to cancel it and 5 minutes later had received a reply saying they had actioned my request. Great customer service!
7 ottobre 2020
Non scritta su invito
Risposta di tinhat™
Thank you for your positive feedback.
We appreciate your kind words and look forward to providing you a great experience again in the near future.
Great customer service
Quick feedback and additional handset added with out any headache !
Thanks Mohammed Khan :)
7 ottobre 2020
Non scritta su invito
Risposta di tinhat™
Hi Mel,
Thank you for your response we appreciate your kind words and look forward to keep providing you great service.
The Tinhat Team
Quick service
Requested some information via email. Avtar emailed almost instantly with some answers. 10 minutes later my policy was updated. Can't fault Avtar or TinHat.
30 settembre 2020
Non scritta su invito
Mid term amendment
I already had a policy with Tinhat but needed to update the details with my new phone. They were quick and easy to deal with and the premium change was minimal. Thank you
29 settembre 2020
Non scritta su invito
Risposta di tinhat™
Hi Lesley,
Thanks so much for taking the time to leave us a review. It means a lot.
The Tinhat Team
Update device on policy
Needed to update my policy to a new device. Spoke to Avtar via email. Received a really speedy response and update had been completed all within half hour of my initial enquiry. Brilliant customer service. Thank you.
24 settembre 2020
Non scritta su invito
Read fine print!
Dropped my phone meant to be covered under accidental damage basically told me my phone wasn't covered what's the point of insurance?
10 settembre 2020
Non scritta su invito
Im satisfy with this company!!nice and…
Im satisfy with this company!!nice and good service customer mny thinks for staff Especially Muhammad khan you make me happy tnx again
9 settembre 2020
Non scritta su invito
what can i say there good fast an cheep!
8 settembre 2020
Non scritta su invito
Very competitive prices and easy to set…
Very competitive prices and easy to set up , would recommend
8 settembre 2020
Non scritta su invito
Excellent service very easy to sort.
8 settembre 2020
Non scritta su invito
Excellent service and communication.
8 settembre 2020
Non scritta su invito
Hassle free and recommended service for…
Hassle free and recommended service for mobile insurance
21 agosto 2020
Non scritta su invito
Policy update
Very quick and easy to change the insurance over to my new phone.
4 agosto 2020
Non scritta su invito
Very efficient
Very efficient. Had a screen replaced on a Samsung phone. Received quick and simple service. Also had experience switching insurance onto a new phone which was made very simple with just one phone call.
31 luglio 2020
Non scritta su invito
Risposta di tinhat™
Hi Anastasia,
Thanks so much for taking the time to leave us a review. We really appreciate it.
The Tinhat Team
Terrible…
Takes ages to reply and when they do they make every encuse not to fix it whenever I try to make a claim
30 luglio 2020
Non scritta su invito
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