Tillys Recensioni 

Received my order of Rainbow Checkerboard VANS ~ the "white" parts of the shoes are GRAY. The checkboard colors are faded and scratched looking and the colors are strictly red, orange, yellow, and blue. LOOKS ABSOLUTELY NOTHING LIKE THEY SHOULD AND I BELIEVE THEY ARE COUNTERFEIT AND NOT ACTUALLY VANS AT ALL .... RUN ~ DON'T WALK AWAY FROM THIS HORRID COMPANY!! I wish I could review with a zero star but that isn't an option (for obvious reasons with Tillys)

I have had to purchase the same pair of crocs three times. They have sent me the wrong sizes THREE times!!!!!!!!! I do not understand the problem... I ordered a size 10 and I have received a size 8 THREE TIMES OVER! I spoke with someone who ensured me this time would be different. I have had to return and repurchase these shoes over and over. I was promised free overnight shipping due to their mistakes and I never received that. What a joke!

It’s been 4 months still not delivered yet

It’s a joke I’ve been waiting for 3 pairs of underwear still have yet to receive them after 2 + weeks my package was only an hour away now it’s in a different state ? I don’t understand 0 stars very ghetto 😂

I ordered three pairs of underwear and a t-shirt for my son says the package was delivered on January 18th of 406 I checked all of my cameras around my house there was no delivery person even near my house at that time I called and spoke to customer service they said they were going to start an investigation with the delivery company which was on trac. I posted a note in my neighborhood Facebook page asking if anybody got the package by accident other people chimed in and said that they've had the same issue from Tilly's using the same delivery company so I called back again today and again just oh I'm sorry I'm sorry but nothing to actually resolve the problem not offering me a credit or to resend the items they're just keep saying that they have to complete their investigation would takes 8 to 10 days so in the meantime I'm screwed and my son doesn't get his stuff first and last time ever using this company they are trash

order a golf bag worth £285 - i am in scotland and got message to say delivered to Lebanon, no answer through the website emails which were not sending and no phone numbers found anywhere. 8 day shipping now on day 38 and no answers to any contact. I believe I have been well and truly stuffed on this one!

This is the worst company I have ever dealt with. I ordered four items back in July. They were horrible quality, so I returned them. For FIVE months the tracking number said it hadn't reached their facility. I emailed and spoke to FOUR different people, and they either told me they couldn't do anything because they hadn't received my package or saying they filed the issue with another service level within the company. It took me physically CALLING and becoming angry with someone for them to process my return. Right after I got off the phone, they were magically able to scan my returned package and process my return. Ridiculous!!!! Do not shop here, it is a scam!!!

I ordered some tops from here and I signed up to get notified by my number but once it said it got placed and order last week there hasn't been any change and it's been a 8 days. Won't let you see where your order is at just says that its in the same place as it was 8 days ago. I noticed that this is happening to a lot of people and it really sucks. Don't shop here if you want fast shipping!

Do NOT order anything from Tilly’s Boutique .I order a dress for my granddaughter on October 1 and have never got it.Terrible service.

I placed an order through PayPal with Tilly’s, and after the order was complete they sent an email stating I still needed to complete the purchase. I contacted them stating I had already completed the purchase through PayPal. They told me they don’t have an order for me, and the money shouldn’t come out of my account. The money did come out of my account the next day so I contacted PayPal. PayPal shows there was a completed transaction so now I have to wait for a response from Tilly’s to get my money back. I will never order from again. I understand PayPal does have issues from time to time, but I’ve never had money come out of my account when a transaction wasn’t completed.

This company is a joke!! I ordered my son a board on Aug 19th. It sent me a text when it "shipped" but I was unable to track it. I notified their customer service and again got another "shipped" text. This time it stated it would arrive Sept 4th then it switched to Sept 8th. The order has NOT arrived and trying to get a hold of anyone is a joke!! DO NOT SHOP HERE!! They should be shut down for being a scam 😡

... I bought adidas sneakers they are very poor quality .I think they are not original .... do not buy on this page

This is absolutely the worst! This was the first time ordering from this company and will be the LAST! I ordered two bathing suits for my daughter they said it would be here in 5-7 days ok, fine great. However I noticed only one had shipped and not the other, so I called to see why one was shipped and almost here, and not the other. The lady from customer service said well it seems to have been lost in transition. My response was ok well was anyone going to inform me of this or is it a guessing game? I was then told the order would be cancelled for the second bathing suit that was lost and credited back to my card. Then a couple days later I got an email and banking alert saying my card was charged for the bathing suit that was “lost in transit” I immediately called again spoke to another customer service rep asking why my card was charged for something that’s lost. She then told me I don’t know why the first person told you it was lost when it just left our warehouse, I cancelled the damn order since it was lost but they still continued to send it, then the bathing suit that was lost I was told would be here on Tuesday then tracked it now it’s saying Thursday. This company is awful and doesn’t know what they’re doing I will NEVER order from here again, worst service ever! I’d say the only reason they got a one star from me is so I can write a review other then that it would be a zero star!

I ordered some curtain lights to decorate my my room and I ordered them on June 4th and I was supposed to receive them on June 22. It is now July 1st and I still haven’t received my order. When I looked at other reviews I noticed similar issues.

I HAVE NOT RECEIVED MY ORDER even after the tracking says delivered. Customer service will not work with me one bit. It seems like they just don't want to deal with the problem. My order was a very large order and have not received ANYTHING.

Terrible customer service. If you don't want problems DON'T SHOP HERE!

Every other review I’ve read says negative things about Tillys, but personally, it worked out great for me. I ordered a pair of Vans, and they shipped super quickly. When I opened them, I realized I ordered the wrong size (it wasn’t their mistake; it was mine). So I called them to ask about returns and the customer service was actually really great. I was able to return it super easily and everything worked fine.

Please remove Puerto Rico from the shipping option on your website, if its not available then don't have it as an option. I bought my favorite shoes with you guys, they broke and now i have no way of getting new ones because even when i'm trying to ship the shoes to my friends house in Florida it's not possible because the billing address is different. Puerto Rico is a U.S territory, you have it as a state on your store's webpage but when i call and ask you guys told me that you don't ship internationally? Very frustrating.

DO NOT ORDER ANYTHING ONLINE FROM TILLY'S!!!! You Will Wait And Wait And Wait, Then Get Text Messages That It's In Transit To Your Address And A Day Later When Your Wondering Where Your Package Is You Will Get A Sorry Text That Your Package Is Delayed And It's Definitely Not In Transit To Your Address But Somewhere Hour's Away!! My Horror Story: So I Ordered Two Hoodies From Tilly's Back In May And Got Three Different Date's Already Of When They Will Arrive!!! But Yet Haven't Got My Hoodies On Any Of Them Date's, Or For That Matter As Of Today June 12th, 2020....Tilly's Is By Far The Biggest Joke When It Comes To Shipping And Getting Your Stuff To You That You Paid For Already With The Money You Work Very Hard For, I Can Absolutely Understand And It's Very Justifiable To Say That Thing's Like These Hoodies Are Not A Necessity In These Unfortunate Time's We Are Going Through Right Now, But As For Tilly's Maybe Let Us Know While Processing Our Payment There Maybe A Delay With Our Items Being Under The Circumstances The World Is Right Now, I Can Probably Speak For Mostly Everyone And Say That We Would Totally Understand, Don't Send People Messages That There Packages Shipped And Are On There Way And Will Arrive Soon And Week's Later Text Them Saying The Packages Are Delayed And Will Be There This Date, And Or Then This Date, Or Wait This Date!! Get A Grip, It's A Obvious Problem You Have With Your Shipping Department After Reading Alot Of Reviews 9 Out Of 10 Seem To Be Complaints Of People Waiting On There Product That They Spent There Hard Earned Money On And Want To Treat Themselves, And Or Maybe Need A Pick-Me-Up In Our Unfortunate Time's!! You Sure Grab That Money Quick Out Of Our Acct's. For What We Order, So Be A Little Courteous And Use That Same Eagerness You Use To Take Our Money And Put It Into Shipping Our Item/Item's!

First would like to admit the first time I ordered from here, my order was stolen. Contacted them and was offered store credit. Not their fault, I blamed postal service. Second time, saw the same sneakers available and decided to reorder again. This time I paid to have my shipment delivered by a shipping company. However, I was so happy to receive it I didn't notice the quality right away. The adidas sneakers I received were of a cheap knockoff quality. No logo stamp on the bottom of the sneakers to indicate authenticity. The soles of the sneakers are thin and easily removable with the "logo" almost chipping off. The tongue of the sneakers is thin as a sheet. I've spent almost $60-80, on knockoff sneakers. Not satisfied.