Bit long winded to get registered but otherwise ok but annoying to also have to use yet another different app for my theatre experiences. Next year how will I remember what it's called?
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Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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changed holiday plans to go to nottingham for spiritbox . used seatview to check where my ticket was that TICKETEK UK suggested and was delighted with what i got . system of booking and paying easy to... Leggi di più
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The ticket purchase process is straightforward, but I always have to reset my password to get into the app when making a purchase. I can access existing tickets ok, but have to log in again to make pu... Leggi di più
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We purchased tickets for Brian Cox Saturday event. Weeks later we received an email to say our seats were no longer available and we could either contact Ticketek to pay more for different seats on th... Leggi di più
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Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
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Regno Unito
- ticketek.co.uk
3,6
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2300 recensioni
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Risposta di Ticketek UK
Hi Carole,
Thank you for feedback!
We are glad to hear you found the process easy and efficient to use, and hope you enjoy your event!
Best,
Ticketek UK
Easy to negotiate
Site is really easy to negotiate even when I'd made a mistake it was simple to backtrack and correct it!
22 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hi Kezza,
Thank you for the review!
We are really glad to hear you found the site easy to navigate, and it is great to know that correcting a mistake was simple and stress-free.
We appreciate you sharing your experience and hope you enjoy your event!
Best,
Ticketek UK
Can't register on tickettek
Can't register on tickettek, no answer on phone line or online. Scam company
23 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hi Rebecca,
Thank you for the review and we sorry to hear about the difficulties you experienced.
We understand how frustrating it can be when you are unable to register or reach us when you need support.
This certainly is not the experience we want for our customers. If you are still having trouble, please try contacting us through our online support form with details of the issue so we can assist you as quickly as possible.
We appreciate you bringing this to our attention and hope we can help resolve this for you.
Best,
Ticketek UK
Botanic Gardens Lightshow
Easy to follow site which allowed me to book tickets for the right day and show
21 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hi Helen,
Thank you for the feedback!
We are so pleased to hear you found the site easy to follow and were able to book tickets for the right day and show without any issues.
We hope you have a fantastic time at the event!
Best,
Ticketek UK
Poor
Poor - really annoying and clunky site - refused to accept my surname repeatedly. After having spent 15 mins and changed my surname to suit the site it eventually let me in - however once tickets were bought - continually trying to sell you something else you don't want there were at least 8 'offer' that you have to click though....
- if possible avoid...
What happened to one click payment????????
22 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hi John,
Thank you for the review and we are sorry to hear how frustrating your experience was.
We understand how annoying it can be to have difficulties entering personal details and then feel overwhelmed by additional prompts during checkout. This is not the smooth experience we aim to provide.
Your comments have been shared with our team so these issues can be reviewed and improvements can be made.
We appreciate you raising this and thank you for letting us know where the process fell short.
Best,
Ticketek UK
The lights were fantastic and we all…
The lights were fantastic and we all had a great time
21 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello Sukru,
Thank you for sharing your feedback!
We’re really pleased to hear you enjoyed the lights and had a great time.
We hope to help you create many more memorable experiences in the future!
Best,
Ticketek UK
Great family expariance
Great family expariance. Kids had a fab time meeting Father Santa.
21 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello Kristi,
Thank you for your lovely feedback!
We’re thrilled to hear the kids had a fantastic time meeting Father Santa and that you all enjoyed the family experience.
Best,
Ticketek UK
An issue occurred when paying for…
An issue occurred when paying for tickets, my cards kept being declined so I purchased the tickets elsewhere. A few days later I noticed I had actually been charged for one of the transactions, so I emailed, got a response overnight, sent some proof of my other tickets and got a refund within a few hours - all on a weekend! And I thought good customer service was dead - well impressed.
20 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello Steve,
Thank you for sharing your experience!
We’re glad we could resolve the payment issue quickly and that you felt supported over the weekend.
It’s great to hear your feedback and that our customer service made a positive impression!
Best,
Ticketek UK
Very smooth process and really easy to…
Very smooth process and really easy to navigate in no time at all!
19 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello Adam,
Thank you for your feedback!
We’re delighted to hear that you found the process smooth and easy to navigate.
We hope you enjoy the event!
Best,
Ticketek UK
Great experience!
We went to Blenheim Palace to see the lights doing the trail. It was beautiful. A very good experience. We really love it.
19 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello Stephen,
Thank you for sharing your experience!
We’re so glad to hear you enjoyed the Blenheim Palace lights trail—it really is a magical event.
Best,
Ticketek UK
I appreciated that there were tickets…
I appreciated that there were tickets not available on other platforms, and that everything was very transparent and easy.
19 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello Axmszr,
Thank you for your feedback!
We’re glad you found the ticket availability helpful and that the process was clear and easy to navigate.
We hope you enjoy the event!
Best,
Ticketek UK
Easy to choose and pay
It was easy to choose the tickets and purchase them
30 novembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hi Helena,
Thank you for your feedback — we’re really pleased to hear the booking process was smooth and straightforward for you.
We hope you have a great time at your event!
Best,
Ticketek UK
Risposta di Ticketek UK
Hello David,
Thank you for taking the time to leave a review!
We’re glad to hear the process was smooth and convenient for you, and we appreciate you choosing to book with us.
Best,
Ticketek UK
I bought tickets to Christmas Dunham…
I bought tickets to Christmas Dunham Massey for 19th December (tomorrow). My newborn was admitted into alder hey and tried to change tickets via the app on evening of 17th December. The app wouldn't provide the alternative dates/times and the help desk line was closed so I waited for today to call. I called on 18th December at 10.30am to change the tickets to a different date but was told that the terms and conditions stated that we could only exchange tickets 24 hours before the event and respite me calling 30 hours before the event I am unable to swap them.
They will not provide me with a refund either, despite being able to provide medical letters stating my child is in hospital.
I wasn't even looking for a refund initially, I was wanting to exchange to a different date and the app didn't work, so called still before 24 hours period.
Absolutely awful customer service
18 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hi Tania,
We’re really sorry to hear about your experience and hope your newborn is doing well — we understand how upsetting and stressful this situation must have been.
As outlined previously, our exchange policy requires requests to be completed more than 24 hours before the event. Unfortunately, once the event falls within that window, we’re limited in what we’re able to action without venue approval. That said, we do appreciate that you experienced issues with the app and that support availability impacted your ability to complete the exchange in time.
If you’re able to reach out to us again, we’d be more than happy to review this once more and see whether there is any possibility of assisting with an exchange, subject to venue approval. While we can’t guarantee an outcome, we’ll certainly do everything we can to help where possible.
Thank you for raising this with us, and we’re truly sorry for the inconvenience and distress this caused.
Best,
Ticketek UK
We were enquiring about a show and…
We were enquiring about a show and needed advice on tickets and availability especially as this is a surprise for family members. Everything was explained and the booking made there and then. Process was so easy and staff was really helpful, thanks again.
15 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello Neil,
Thank you for taking the time to share your experience!
We’re really pleased to hear that our team was able to guide you through the options and help make the booking smooth — especially when it’s for a special surprise. It’s great to know the advice and support made the process easy and reassuring.
We hope you enjoy the event!
Best,
Ticketek UK
Utter rubbish
The website is useless, you wait for a verification code which when it eventually arrives says its invalid. 28 attempts !!! Before it worked. Appalling and of course no phone number to ask for help!!
16 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello Richard,
Thank you for the review.
Your tickets will be available via the Ticketek UK app, unless otherwise specified by the venue. If a venue uses their own app instead, this will be clearly confirmed in your booking confirmation email with the exact app name and instructions.
Please check your confirmation email carefully, as it will tell you exactly where and when your tickets will appear. If anything is still unclear, our support team will be happy to point you in the right direction.
Best,
Ticketek UK
Tickets not arrived yet!
Booked event for 9 people , I have not received tickets or parking permit I paid for, we are due to attend the event today.
Yet somehow this company managed to send all customer feedback emails, go figure...
17 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello Windmill,
Thank you for taking the time to share your feedback! We’re really sorry for the worry and frustration this situation will have caused, especially with your event taking place today.
Our customer service team can check the status of your booking and make sure everything is resolved in time for your visit.
Please do reach out to us directly via email or the app with your booking reference so we can assist you as quickly as possible.
Best,
Ticketek UK
…Ticket purchase
The paying bit was easy but trying to find 2 tickets I wouldn't allow me to book 2 seats if there was 3 seats in a row as said can't leave 1 seat but when I looked around to find others there was lots of single seats so was a bit disappointed as when I went back on the seats I wanted had gone which left 1 seat,but I eventually found some seats so I'm happy
14 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello Audrey,
Thank you for sharing your experience!
We understand how frustrating the seat selection rules can feel. The system is designed this way to reduce isolated seats and help more customers find suitable seating, but we appreciate that it can be disappointing in the moment.
We’re glad to hear you were able to find alternative seats in the end and that you’re happy with your booking.
Thank you for your patience, and we hope you have a great time at the event!
Best,
Ticketek UK
Risposta di Ticketek UK
Hello Mark,
Thank you so much for taking the time to share this — we’re delighted to hear we could play a part in making your Christmas special. That really means a lot to us.
Wishing you all the best!
Best,
Ticketek UK
So helpful
So helpful!
I booked my tickets and then realised I’d booked the wrong date. Disaster!
I had little hope of being able to exchange or get a refund but I was wrong.
I contacted them via the form and they emailed me within the hour and were able to resolve my issue. I had to rebook for the correct date and then they were able yo issue a refund.
Such a relief.
Thank you so much.
16 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello Shoogs,
Thank you so much for your lovely feedback! We’re really glad our team could step in quickly and help resolve the issue — we know how stressful it can feel when something like that happens.
It’s great to hear everything was sorted smoothly and that you were able to rebook for the correct date. We’ll be sure to pass your kind words on to the team.
Best,
Ticketek UK
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