Bit long winded to get registered but otherwise ok but annoying to also have to use yet another different app for my theatre experiences. Next year how will I remember what it's called?
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Scopri cosa dicono le persone
changed holiday plans to go to nottingham for spiritbox . used seatview to check where my ticket was that TICKETEK UK suggested and was delighted with what i got . system of booking and paying easy to... Leggi di più
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The ticket purchase process is straightforward, but I always have to reset my password to get into the app when making a purchase. I can access existing tickets ok, but have to log in again to make pu... Leggi di più
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We purchased tickets for Brian Cox Saturday event. Weeks later we received an email to say our seats were no longer available and we could either contact Ticketek to pay more for different seats on th... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Informazioni di contatto
Regno Unito
- ticketek.co.uk
3,6
Nella media
2300 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Automated help service /website probs
Had to use automated help service because website would not work -didn’t show all ticket options.
Did take several emails to get matter sorted but got there in the end-would have been quicker and more pleasant if I could have spoken to a real person.
Also ended up paying for parking £10 as booking made within 24 hrs of event and NatTrust membership option not available because of delay in getting onto website.
2 gennaio 2026
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Risposta di Ticketek UK
Hi Lindsey,
Thank you for taking the time to leave a review and share your experience!
We’re sorry to hear about the difficulties you faced with the website and that it took longer than it should have to resolve your booking. We understand how frustrating it can be when you just want quick, clear support, and we appreciate your patience while the issue was sorted.
Your feedback about ticket options, parking, and access to membership benefits is really helpful, and we’ll be passing this on to help improve both the website experience and our support processes going forward.
Best,
Ticketek UK
No problems at all
No problems at all, all smooth. Friendly staff at the event. Throughly enjoyed, Thanks
2 gennaio 2026
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Risposta di Ticketek UK
Hi Aisha,
Thanks so much for your lovely review!
We’re really pleased to hear everything went smoothly and that you enjoyed the event.
It’s great to know the staff made a positive impression too!
Best,
Ticketek UK
I booked an event online and…
I booked an event online and unfortunately I made a mistake.
I booked 4 tickets instead of 2.
I contacted the customer support of Ticketek Uk, and they immediately sent me a refund. I am more than satisfied with their service and the quality of their help.
29 dicembre 2025
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Risposta di Ticketek UK
Hi Joelle,
Thank you very much for taking the time to leave such a kind review!
We’re really pleased to hear that our team was able to help resolve things quickly for you and that you were happy with the support provided.
Best,
Ticketek UK
Very easy booking system
Very easy booking system, I was able to purchase what I needed quickly with no issues.
1 gennaio 2026
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Risposta di Ticketek UK
Hi Jovairia,
Thank you for your review!
We’re glad to hear that you found our booking system quick and easy to use.
Best,
Ticketek UK
Easy to navigate.
27 dicembre 2025
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Risposta di Ticketek UK
Hi Christine,
Thank you for your review!
We’re glad to hear you found the site easy to navigate.
We really appreciate you taking the time to share your feedback!
Best,
Ticketek UK
Not accurate information
The tickets were easy to select and buy
THE DATES AND LOCATION IN THE DESCRIPTION ARE COMPLETELY DIFFERENT TO THE DATES AND LOCATION ON THE TICKETS .
30 dicembre 2025
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Risposta di Ticketek UK
Hi Mrs Cole,
Thank you for your feedback!
Sometimes this can happen due to a visual glitch, so please contact us via email and we can fix this for you and ensure everything is correct.
We will look forward to your email!
Best,
Ticketek UK
Risposta di Ticketek UK
Hello Debbie,
Thank you for your feedback!
We always aim to provide a great customer experience and are sorry to hear you feel this way.
Please email us with the details of your complaint, and we’ll do our best to help resolve the situation.
Best,
Ticketek UK
A bit disappointed that we as National…
A bit disappointed that we as National Trust Members had to pay the “extortionate”parking charge!!!
The trail was wonderful though !
30 dicembre 2025
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Risposta di Ticketek UK
Hi Catherine,
Thank you for your review!
We’re glad to hear you enjoyed the trail!
We understand your concerns regarding the parking charge. Parking fees are set by the venue and are standard for managing spaces and facilities.
We are glad that you enjoy the event!
Best,
Ticketek UK
I spent £106.65 on xmas experience at…
I spent £106.65 on xmas experience at westonbirt for Fri 19h December including 3 x entries, car parking and rides. I even paid extra for cancellation on top. I booked it a week in advance. Unfortunately on the day of the visit my son became ill and he had a fever and terrible cough and cold not attend. We had no one to help us so had to cancel and thought because we paid extra we were covered. On completing the cancellation form it states you need a doctors note. This was impossible to get a doctors note on Friday night. Still havent had anything back from ticketet.
19 dicembre 2025
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Risposta di Ticketek UK
Hello,
Thank you for your message! We’re very sorry to hear about your son being unwell and completely understand how frustrating this situation must be.
Please note that our policy does not allow exchanges or cancellations within 24 hours of the event. Refundable tickets do have their own terms and conditions, which include requirements such as a doctor’s note for illness-related cancellations.
If you have any further questions or supporting documents, please do email us, and we can review the situation in line with the policy!
Best,
Ticketek UK
Great app
Great app, really easy to navigate and clear instructions
29 dicembre 2025
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Risposta di Ticketek UK
Hi Stacey,
Thank you for the positive review!
We are really glad to hear you found the app easy to navigate and the instructions clear, this is exactly the kind of experience we aim for.
We appreciate you taking the time to share this and hope you have a brilliant time at your event!
Best,
Ticketek UK
Easy to follow insructions
29 dicembre 2025
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Risposta di Ticketek UK
Hi Penny,
Thank you for the review!
We are really pleased to hear you found the instructions easy to follow. We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Easy to use app
I was directed to this business and application when booking a National Trust property Christmas light show.
The application works very well and it’s easy to move e-tickets into the phone’s wallet.
29 dicembre 2025
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Risposta di Ticketek UK
Hi Henry,
Thank you for the review!
We are glad you found the instructions clear and easy to follow.
We truly appreciate you taking the time to share this, and we hope you have a wonderful time at your event!
Best,
Ticketek UK
The site was very easy and straight…
The site was very easy and straight forward to book tickets.
29 dicembre 2025
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Risposta di Ticketek UK
Hi Laura,
Thank you for your review!
We are really glad you found the website easy and straightforward to use. We appreciate your feedback and hope you enjoy the event!
Best,
Ticketek UK
I accidentally bought 4 tickets but…
I accidentally bought 4 tickets but only needed 2, got my refund following day for ticket's, was very helpful as wasn't cheap.
29 dicembre 2025
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Risposta di Ticketek UK
Hi Donna,
Thank you for sharing your experience!
We are so glad we could help resolve the ticket mix-up quickly, and it is great to hear your refund was processed the next day especially for a higher-value purchase.
We appreciate your feedback and hope to assist you again in the future!
Best,
Ticketek UK
Very easy to navigate and purchase.
Very easy to navigate and purchase.
29 dicembre 2025
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Risposta di Ticketek UK
Hi Aileen,
Thank you for the review!
We are really happy to hear you found the site easy to navigate and use for your purchase.
We appreciate you taking the time to share this, and we hope you enjoy your event!
Best,
Ticketek UK
Website couldn’t cope
Website couldn’t cope with the amount of traffic using there site trying to purchase tickets to see the Christmas lights at Leeds castle manage to select everything I need then went to purchase the tickets then the fun began with Ticketek kept throwing us back to the basket when purchasing through PayPal then when tried in a new browser the site said there were no more tickets apart from £40 ones luckly for me I went back to the window we’re I had the tickets in the basket and tried again and this time the purchase went through after 30 minutes of stress I hope someone from ticketek uk reads this and upgrades there website to deal with the amount of traffic there website attracts as there is no telephone number to actually speak to a human being when your having trouble/problems.
27 dicembre 2025
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Risposta di Ticketek UK
Hi Jonathan,
Thank you for the review.
We completely understand how frustrating it is to be pushed back to the basket, especially when trying to pay quickly during busy sales like Christmas Lights at Leeds Castle. We are genuinely glad you were able to complete your purchase and secure your tickets in the end, though we appreciate it should have been much smoother from the start.
Your feedback about website performance and easier access to support has been passed on to the relevant teams for review and improvement.
Thank you again for taking the time to let us know, we truly appreciate it, and we hope the event itself was magical and worth the wait.
Best,
Ticketek UK
Event cancelled, can't get refund
Event was cancelled by event host. I was told by email that I had to download the app to reschedule or refund my ticket. Downloaded app, but reschedule or refund option doesn't exist. Very frustrating
10 dicembre 2025
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Risposta di Ticketek UK
Hi Ruth,
Thank you for the review.
We understand how disappointing it is when expected options are not visible in the app. We will share your comments with the relevant team so this can be reviewed.
If your event has been cancelled, please contact us directly with your booking reference and we will make sure it is looked into as a priority.
Best,
Ticketek UK
Easy to navigate and purchase
Easy to navigate and purchase, just too much booking fee. Should just be a transaction fee and not per ticket.
26 dicembre 2025
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Risposta di Ticketek UK
Hi Clive,
Thank you for the review!
We are glad you found the site easy to navigate and use. We understand your concerns around the booking fee structure, and we truly appreciate you sharing this and it has been passed on to the relevant team for review.
We hope you have a great time at your event!
Best,
Ticketek UK
Easy to book
27 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hi Laraine,
Thank you for the feedback!
We are so happy to hear you found the booking process easy. We appreciate you choosing us and hope you enjoy the event!
Best,
Ticketek UK
Clumsy booking method for the less digital-savvy
I have bought Leeds Castle (LC) visitors passes for my grand children for many years, and 2 years ago took them to the Christmas Lights at Leeds Castle, booking through the LC site. It was straightforward. This year to my dismay, without any warning from LC website, when I tried to book tickets I was taken directly to Ticketek, a site I have never come across. I didn't trust it to not be a scam, as I have already said - it was without any warning from LC website that they had changed their booking methods by hiring this Ticket managing business. Ticketek 'Register' link was not immediately obvious on their first page, it was off the screen and I had to scroll down. All this might be 'second nature' to a young, digital savvy customer, but I am 76, although I would say that I am somewhat digital savvy, having been an IT teacher in the early days of computers in schools. All this clumsy website linking took ages, and if it hadn't been that I had promised my grand children the Leeds Castle Lights as a treat I would have given up in annoyance and taken them somewhere else. I was so annoyed and tired that I couldnt be bothered to claim the free parking (I had joined the Leeds Castle regular ticket holders last October for my grand children) expecting that I could sort this out on arrival. The lady in the Ticketet booth at LC was pleasant enough, but was not interested in arranging for my refund of £7 parking. She did listen to my feedback (similar to this) and seemed to realise that Ticketek need to rethink their website to suit the older generation because I expect that many. many of their potential customers will be grand parents who are less trusting of QR codes, websites and such like. Ticketek need to explain this to the companies (eg LC) for whom they offer their services and instruct these companies to include a warning on their website that their customers will be redirected to the Ticketek booking service. I do not think that I am alone in being suspicious that Ticketek is not a scam.
26 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hi Sylvia,
Thank you for the review.
We apologise for the frustration this caused, especially when booking a special treat for your grandchildren. We understand that being redirected without clear notice, along with having to scroll to find the registration link, made the process feel less intuitive than it should have been.
Your feedback regarding clearer communication and improved accessibility for older customers has been passed on to the relevant team for review.
We truly appreciate you taking the time to raise this and hope the lights at Leeds Castle created some magical memories despite the difficult start.
Best,
Ticketek UK
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