Bit long winded to get registered but otherwise ok but annoying to also have to use yet another different app for my theatre experiences. Next year how will I remember what it's called?
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
changed holiday plans to go to nottingham for spiritbox . used seatview to check where my ticket was that TICKETEK UK suggested and was delighted with what i got . system of booking and paying easy to... Leggi di più
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The ticket purchase process is straightforward, but I always have to reset my password to get into the app when making a purchase. I can access existing tickets ok, but have to log in again to make pu... Leggi di più
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We purchased tickets for Brian Cox Saturday event. Weeks later we received an email to say our seats were no longer available and we could either contact Ticketek to pay more for different seats on th... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Informazioni di contatto
Regno Unito
- ticketek.co.uk
3,6
Nella media
2300 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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The staff was amazing
The staff was amazing there was so kind and extra helpful. It my mine and my partner first ice hockey game and had the best time . I would recommend to anyone I can not wait to go back to hopefully see them win again.
15 febbraio 2026
Non scritta su invito
Risposta di Ticketek UK
Hello Shannon,
Thanks for taking the time to leave us a review.
We're incredibly happy to read that you had such a good time at your event. Even more so that the staff were super helpful.
We do hope to see you at another event again soon!
Best,
Ticketek UK
So easy to purchase tickets
So easy to purchase the tickets we required , step by step guided me through the purchase
16 febbraio 2026
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Risposta di Ticketek UK
Hello,
Thanks so much for taking the time to leave a review.
We're very happy to read that the purchase was seamless and easy. This is what we love to hear our customers say!
We hope that you have a lovely time at your event, and do not hesitate to reach out if you need anything at all!
Best,
Ticketek UK
Trying to add an extra vehicle ticket…
Trying to add an extra vehicle ticket was a nightmare. Following instructions just brings you back to where you are. The only tickets I could add were early camping, which wasn't needed. In the end, I had to cancel all tickets and start again.
15 febbraio 2026
Non scritta su invito
Risposta di Ticketek UK
Hi there,
Thank you for taking the time to share your experience. We’re really sorry to hear that adding an extra vehicle ticket was so frustrating and that the process kept looping you back to the same page. That’s certainly not the experience we want for our customers.
We appreciate you raising this, and please be assured that your feedback has been taken on board. We’ll share it with the relevant team to review the booking flow and help prevent similar issues in the future.
We’re sorry again that you had to cancel and start over, and we appreciate your patience.
Very confusing for disabled access.
Tried to book accesible ticket plus carer. The process is very confusing. In error I booked just access ticket. I need someone to assist as im severely disabled. I had to book standing ticket then contact venue.
I've contacted the venue hoping they can sort it out.
You need more clarity for accessible plus carer tickets.
8 febbraio 2026
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Risposta di Ticketek UK
Hi there,
Thank you for your feedback, and we’re very sorry to hear that the booking process was confusing and caused additional stress.
Accessible tickets will usually have a complimentary carer ticket attached, but this can depend on the event and the setup agreed with the venue and promoter. We understand that this isn’t always clear during the booking journey, and we appreciate you highlighting this.
We strongly encourage you to contact our Customer Service team directly, as they’ll be able to review your booking, explain how the accessible and carer allocation works for your specific event, and assist you further. They can also liaise with the venue where necessary to ensure everything is correctly arranged.
Thank you again for your feedback — we will pass this on to help improve clarity around accessible and carer ticket bookings.
It was easy app to use and straight…
It was easy app to use and straight forward Easy App
31 gennaio 2026
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Risposta di Ticketek UK
Hi,
Thank you for your lovely feedback! We’re really pleased to hear you found the app easy and straightforward to use.
We appreciate you taking the time to leave a review and hope you have a great time at your event 😊
Straight forward to find & purchase…
Straight forward to find & purchase tickets. Confirmation was immediate amd totally hassle free.
24 gennaio 2026
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Risposta di Ticketek UK
Hi,
Thanks so much for your feedback! We’re delighted to hear that you found the process straightforward and that your purchase and confirmation were immediate and hassle-free.
We really appreciate you taking the time to leave a review and hope you enjoy your event 😊
Risposta di Ticketek UK
Hi,
Thank you for your feedback! We’re glad to hear your transaction was quick and easy. We really appreciate you taking the time to leave a review 😊
greal quick and easy very efficsant
31 gennaio 2026
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Risposta di Ticketek UK
Hi,
Thank you for your feedback! We’re delighted to hear you found the process quick, easy, and efficient. We really appreciate you taking the time to share your experience 😊
Too difficult to navigate on an iPad
Too difficult to navigate on an iPad, can’t save the tickets to my wallet. Absolutely painful but the only place I can get the tickets I need 👎
28 gennaio 2026
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Risposta di Ticketek UK
Hi there,
Thanks for taking the time to share your feedback. We’re sorry to hear that you found the website difficult to navigate on an iPad and had trouble saving your tickets to your wallet, we understand how frustrating that can be.
We’re always working to improve the experience across all devices, and your comments have been passed on to the relevant team. If you’re still having issues accessing your tickets, our customer support team would be happy to help and ensure you can view them without any problems.
Thank you for your patience, and we appreciate you choosing to book with us.
Stop Spamming
I already left Ticketek a 1* review after an appalling experience buying a ticket from them, where pretty much everything they could do wrong, they did do wrong.
Over 18 months later, Ticketek still spam me with their email newsletter I never signed up for and despite me unsubscribing multiple times.
22 gennaio 2026
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Risposta di Ticketek UK
Hi AH,
Thank you for your feedback, and we are sorry to hear this issue has continued.
We understand how frustrating it is to keep receiving emails after unsubscribing, particularly following a poor experience. This is not something we want for any customer.
We encourage you to contact us directly with the affected email address so this can be investigated and resolved.
Best,
Ticketek UK
Found it very easy to view and purchase…
Found it very easy to view and purchase the tickets
20 dicembre 2025
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Risposta di Ticketek UK
Hi,
Thank you so much for your feedback! We’re thrilled to hear that you found it easy to view and purchase your tickets. We hope you enjoy the event and look forward to seeing you again soon!
Best regards,
Ticketek UK Team
Can't print tickets at home. Forced to use poor App
Being forced to have a smart phone for e-tickets rather than having the option to print them at home is a reason never to go to a Ticketek event ever again. Customers should be able to choose! What if I don't have a smart phone?
12 gennaio 2026
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Risposta di Ticketek UK
Hi Dave,
Thank you for your review.
We completely understand that not everyone has access to or wants to use a smartphone, and we appreciate your point about having a choice.
Ticket delivery methods are set in line with event and venue requirements, and in some cases tickets are issued digitally only.
That said, we recognise this does not suit everyone, and your feedback has been shared with the relevant team for consideration.
Thank you for taking the time to raise this and appreciate hearing different perspectives as we continue to work to improve our customer experience.
Best,
Ticketek UK
I paid extra for refundable tickets and not refunded
I paid extra for refundable tickets . Refused to accept form because I did not have a doctor's certificate for diarrhea and vomiting on the day, which could have been contagious and I was the car driver for the family. Will not do this again. Pointless paying extra.
29 dicembre 2025
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Risposta di Ticketek UK
Hi Jacqueline,
Thank you for your feedback.
We understand how upsetting it is to feel unwell and then find your refund claim cannot proceed without specific documentation. Refund protection is provided by a third-party partner and claims are assessed strictly against their terms, which can feel restrictive in situations like this. Your feedback is important and will be shared with the relevant team for review.
We are sorry this experience has left you disappointed and appreciate you taking the time to let us know.
Best,
Ticketek UK
Awful company, everything is on-line…
Don't ever buy insurance through this company on your tickets, we are having a nightmare with them, took out insurance for westonbert lights at Xmas unfortunately my grandson had become ill with a visit to the e.r, emailed them if we could chance the dates but no we had to go through the refund route so bought more tickets on a separate date hoping then to get a refund, went to venue was lovely, then started the refund, want e.r report on grandson, want my relationship with said grandson on paper so sent off daughters birth certificate and grandson but (it gets better) my surname is different now than what it was when my daughter was born as I remarried, now I have to send them my marriage certificate to prove my name change,
Think next they will want the blood of my first grandchild,
Or a sacrificed lamb or something, you seriously can't make this sh*thole up!
21 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hi Debra,
Thank you for taking the time to share your experience, and we are very sorry to hear how frustrating and upsetting this process has been for you.
We completely understand how difficult it must feel to provide extensive documentation during what was already a stressful time involving your grandson’s illness. Refund protection is administered by a third-party provider, and their claims process does require specific evidence to validate eligibility, which we appreciate can feel excessive and exhausting in situations like this.
Your feedback is important, and we will ensure your comments about the claims experience are shared with the relevant teams.
We are glad to hear you were able to enjoy the event itself, but we are genuinely sorry that the refund process caused so much distress.
Best,
Ticketek UK
Easy enough to buy tickets but then…
Easy enough to buy tickets but then realised my seat wasn’t ideally positioned. I tried every way I could find to change my seat but couldn’t find anywhere to do it. Gave up and decided to cancel ticket as it was inferred early in the process that this was possible - ticket is for March 2027 - only to find on the app a list of qualifying reasons for cancellation… and I didn’t qualify. I’m now stuck with a ticket for 14 months time in a seat which isn’t going to be ideal. I will still go, I’m an OAP and had to dig deep for the ticket in the first place. I found the whole experience quite off putting.
7 gennaio 2026
Non scritta su invito
Risposta di Ticketek UK
Hi Beverley,
Thank you for your reply.
We are sorry to hear the seat selection and cancellation process left you feeling stuck and disappointed, especially after investing in a ticket so far in advance.
We completely understand how off-putting that can feel, particularly when options are not easy to find or do not work as expected. Refund protection and qualifying claim decisions are managed by a third-party partner, which can sometimes feel restrictive from a customer perspective.
Your feedback has been passed to the relevant team for review. We genuinely appreciate you taking the time to highlight this and hope you enjoy the event when March arrives.
Best,
Ticketek UK
Christmas light trail in Edinburgh…
Christmas light trail in Edinburgh cancelled twice. The first time I had to contact the venue directly to rearrange as ticketek did not make it possible to do it via the app and contacting them via the option in the app resulted in an email from Singapore ticketek saying it wasn't their issue.
Venue got me a new ticket. Second ticket was cancelled on 10 December which I returned on ticketek app the same day for a refund and have not received any refund as of 8 January, just an email stating they have a high volume of requests and will answer soon, that was 6 days ago. They still have my money.
10 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hello and thank you for your feedback and for outlining your experience.
We understand how frustrating this situation has been. We have requested your booking information so that our dedicated team can investigate the refund delay as soon as possible. Once the review has been completed, we will be in touch with an update.
Enjoyable light trail
Good value for Christmas Light trail at Wimpole Hall. Probably the best we have been to so far. Drinks etc on site were expensive, but optional.
29 dicembre 2025
Non scritta su invito
Risposta di Ticketek UK
Hi Paul,
Thank you for the positive review!
We are so glad you enjoyed your time at Christmas Lights at Wimpole Hall and hope to welcome you back to another event soon!
Best,
Ticketek UK
Terrible
Terrible, you have to authenticate every time you need to access or change what you are looking for
4 gennaio 2026
Non scritta su invito
Risposta di Ticketek UK
Hi Maggie,
Thank you for your review!
We’re sorry to hear about the frustration caused by having to authenticate each time you access or update your account.
Your feedback is noted, and we’ll continue to look for ways to make the experience smoother for our customers.
Best,
Ticketek UK
Very difficult to navigate
2 gennaio 2026
Non scritta su invito
Risposta di Ticketek UK
Hi Rex,
Thank you for your review.
We’re sorry to hear you found the site difficult to navigate. We appreciate your feedback and will use it to help improve the experience for our customers.
Best,
Ticketek UK
Really easy to use and set up an account
2 gennaio 2026
Non scritta su invito
Risposta di Ticketek UK
Hi Carol,
Thanks for your review!
We’re glad to hear you found the site easy to use and setting up an account straightforward.
We hope you enjoy the event!
Best,
Ticketek UK
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