Returned item due to mismatched colour. They failed to refund my postage as required by consumer law. They never once responded to my FIVE EMAILS or TWO CHATS. Reported them to Ombudman. DISGUSTING... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Having already bought bath towels from two other companies and been disappointed with the absorbency and feel I read many favourable reviews of Thistle towels and decided to take a chance. My expectat... Leggi di più
Had notification that on a Friday my order had been dispatched with Royal mail tracking number supplied. Parcel not received by Royal mail by Tuesday. Sent email to Thistle no reply. Checked track... Leggi di più
Dressing gown arrived within a few days of ordering and looks very nice and is a good one size fit. The colour was exactly the shade I was looking for. However, there were bits of the material shed... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We're obsessively passionate about three things: environment, quality and ethics, of which there can never be any compromises on, period. As an ethical company, we’re ever mindful of our responsibility to creating our great products in a sustainable and ethical manner. Our brand is, literally, named after a popular plant here in Scotland so the environment is very well built into our DNA.
Informazioni di contatto
Regno Unito
- hi@thistlecompany.co.uk
- thistlecompany.co.uk
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Le persone hanno visualizzato anche
Good quality goods at a reasonable…
Good quality goods at a reasonable price and quick delivery.
Absolutt disgusting bed sheets have…
Absolutt disgusting bed sheets have brown marks on them i think its pop or dried blood its used paper all over the place and its some kind of plastic under the tables never come here.
Nice and heavy robe
Order not received
Order not received and no reply from multiple emails to the company.
Avoid - non-existent customer service and poor quality products
Bought a bathrobe from this company at the end of November 2024 for my partner as a Christmas present, and by mid-way through January it was already coming apart at the seams in multiple places. Tried to contact the company 3 times, with no acknowledgement or response - seems they are not interested.
EXTREMELY BAD AFTER SALES SERVICE!!!
I bought a bathrobe as a gift for someone during Christmas 2024. It turned out that it was too small. I tried contacting Thistle to return or exchange the bathrobe ….its been almost 4 weeks with absolutely no acknowledgement of the 2 emails I sent or any form of response from them. I DEFINITELY WOULD NOT USE THEM AGAIN AND I WILL NOT ENCOURAGE ANYONE TO BUY FROM THEM. ABSOLUTELY APPALLING!!!
Returns are a scam
I have been trying to get hold of the…
I have been trying to get hold of the company to return this item for 2 weeks now and get zero response . How do I return without any communication . There doesn’t seem to be a contact number for them available either .
Looks like I lost money with unwanted purchase
Lovely colour
Lovely colour, great size and quality. Quick delivery. All in all a fantastic buy at a very reasonable price.
Still awaiting my order
I ordered two different dressing gowns, Thistle Company sent me two of the same, when I contacted them to explain this they responded by calling me the wrong name, not even vaguely correct! They then asked me to return the one that was incorrect which I did and they said they would send out the replacement as soon as possible… 20 days later and I am still awaiting the correct dressing gown, no one is responding to my emails and there is no phone number to call for an update.
Although their dressing gown products are lovely, I am not impressed with their customer service.
Anyone had any luck in getting hold of this company ?
Trying to return the item I bought and it does not seem possible. No phone number , no response to emails , no social media presence . I hope I didn’t lose money .
Excellent and speedy service
Excellent and speedy service. Quality items just as described.
Great products and great prices
Still haven’t received my parcel
Still haven’t received my parcel. Christmas gift that will likely arrive after Christmas.
A company should really not put delivery timescales that they have no intention of meeting. Rather disappointing.
Great product and fast delivery
Don't answer the phone????
I have been calling the thistle hotel luton for an hour and NO- BODY ANSWERS THE PHONE???????. This is terrible, I need information and can't get any help. Wish I had booked a different hotel now.😤😤😤
I feel they need to pay a bit more…attention to detail.
I feel they need to pay a bit more attention to detail!! I asked for a bit to go round side of my dorma window, apparently the sales person did not cost for that!! It would have been a 10minute job. I thought whatever came out would be replaced. I was happy with the 2 men that did the job ( Michael and Cameron) . This is a review on Thistle windows Aberdeen.
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