Thirtyone:eight provide some great resources to help to engage the church with safeguarding. I ordered some pocket guides to give out to people on Safeguarding Sunday. They are well made and inexpensi... Leggi di più
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I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight... Leggi di più
The product didn't arrive the first time. However, after sending an e-mail, 31:8 sent me the poster again, which arrived within a couple of days. Probably, the original problem was a postal delivery... Leggi di più
L'azienda ha risposto
Having outlines, the talks, the suggestions all helped greatly - I then made it my own, including short interviews with a couple of people who had had good reason to 'use' the church as a safe space.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.
Informazioni di contatto
Greenbox Storage,, BR8 7LT, Swanley, Regno Unito
- 0303 003 1111
- thirtyoneeight.org
4,6
Eccellente
260 recensioni
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Risposta di Thirtyone:eight
That's great to hear! Thank you.
Excellent intergenerational material
Safeguarding Sunday was an important experience in worship for our church. The material from Thirtyone:eight was excellent, very inclusive of all ages and adaptable to our own context. Great video about Culture of Safeguarding, thank you very much!
6 novembre 2023
Risposta di Thirtyone:eight
Thank you for your feedback. We're really pleased to hear the resources were helpful.
Poor Customer Service
I ordered children's work resources more than a week in advance for Safeguarding Sunday and they didn't arrive. There's apparently no printable version either so I now, at the last minute, have to change my plans and am no longer doing Safeguarding Sunday.
Called about it and the lady said that the issue would be my address (even though everything else with the same address gets delivered).
9 novembre 2023
Risposta di Thirtyone:eight
We are very sorry that you did not receive your order. While your order was shipped in plenty of time, on rare occasions, issues can arise with Royal Mail. This means orders sometimes arrive later than expected or not at all. If this happens we will always seek to offer a resolution, such as a full refund, which we processed for you earlier today after speaking with you.
The pocket guides are great as we can…
The pocket guides are great as we can give them to hall hirers that don’t attend church.
24 ottobre 2023
Risposta di Thirtyone:eight
That's great to hear, thank you!
Risposta di Thirtyone:eight
Thank you!
Fantastic organisation
Polite, patient, helpful, easy to acess. I felt very safe having dealt with you.
19 ottobre 2023
Risposta di Thirtyone:eight
That's good to hear, thank you.
Very quick delivery
16 ottobre 2023
Item arrived on time and was well…
Item arrived on time and was well packaged to keep it safe from damage.
10 ottobre 2023
Risposta di Thirtyone:eight
Thank you
Very professional and polite customer service
They are very professional and extremely helpful to volunteers, charity workers and anybody also. I have been working in call centers for more than 15 years and know the difference between customer service and professional customer services.
10 luglio 2023
Non scritta su invito
Risposta di Thirtyone:eight
That's very kind of you to say. Thank you.
The website is very dysfunctional and…
The website is very dysfunctional and not at all user-friendly. A lot of documents are over a year out of date.
Generally very frustrating experience
22 settembre 2023
Non scritta su invito
Risposta di Thirtyone:eight
We are sorry to hear you've had a poor experience using our website. If you still need access to any resources please let us know and we can advise where to find them.
Very good communication and helpful…
Very good communication and helpful clear advice. However, a couple of details that weren't given were assumed and put in the advice: two ages... I said early twenties and it said 21. Also said a youth member and it said under 18. Neither of these were what I said and were incorrect.
8 settembre 2023
Simply promising
Easy to follow instructions on completing the order. Help at hand, if required
25 agosto 2023
How hard can it be?
Ordered 3 items, 2 of each. Waited three weeks for delivery. Only one of each.
Raised issues. Subsequent delivery received just two of the three. Still waiting for the last one. Now six weeks since first ordered. These are A4 posters. How hard is it to deliver six peices of A4 paper?
Given two stars because customer service has bee easy to get in touch with and very polite.
22 giugno 2023
Risposta di Thirtyone:eight
Hi there, really sorry to hear you had this experience. The final poster is on its way to you now but we agree we haven't met our high standard for customer service on this occasion so we can only apologise.
We're glad that you had a good experience with our team and hope you won't hesitate to contact us again should you need anything.
Help line was able to answer all my…
Help line was able to answer all my queries. Registering was easy. Emails taking me through the process. I also liked the website which offers training.
23 luglio 2023
Quality product
Quality product. Useful reference pocket guide. Great price. Recommend.
29 giugno 2023
Good website for information around Safeguarding
Easy to use website to order items. Good resources at a reasonable cost.
25 giugno 2023
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