Veeno Recensioni 

129
TrustScore 4 su 5

4,0

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We had an amazing time at Veeno Wine Bar in Chester, enjoying a perfect view of The Duke of Westminster’s wedding at Chester Cathedral. The bar offers an unbeatable spot to admire the cathedral's fron... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My son gifted me a wine tasting experience voucher for Christmas. When I attempted to book, I received a rather abrupt response stating that vouchers aren't valid for Saturday nights and that we shoul... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had a voucher for the Taste of Sicily experience at Veeno Edinburgh (Rose Street). We absolutely loved it! Staff could not have been more friendly or helpful. The sharing platter and matching wines... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Was bought a voucher for Christmas by my son for a wine tasting experience. On trying to book have been told (fairly curtly) that they don’t allow vouchers on a Saturday night and we should have read... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Bar enoteca
  2. Negozio di alcolici
  3. Salumeria
  4. Ristorante italiano
  5. Enoteca

Scritti dall'azienda

We are authentic Italian wine bars boasting quality wines and tempting Italian food, across the UK. Veeno was born in 2013 with two friends who shared a love for Italian Aperitivo, the ritual of drinking, nibbling and relaxing after work. A daily occasion to share moments of happiness with friends and family. Our wines come from Caruso & Minini, our family vineyard in Sicily where Great-Grandfather Francesco planted the first vines in the XIX century. We also carry other wines from Italy's regions. We cater for food experiences as well, bringing quality products to your door, pairings meats and cheeses with your wines. All these products are available online and from our family to yours, we hope you enjoy our authentic Italian experience.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

129 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,0

Tutte le recensioni

(129)

3 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

We had an amazing time at Veeno Wine…

We had an amazing time at Veeno Wine Bar in Chester, enjoying a perfect view of The Duke of Westminster’s wedding at Chester Cathedral. The bar offers an unbeatable spot to admire the cathedral's front.Nico, Ellie, and their team were incredibly welcoming and played a big part in making our day unforgettable.The food, drinks, and service consistently impress, making Veeno a must-visit whether you're spending the weekend in Chester or you're a local. Huge thanks to Nico, Ellie, and the entire team for a truly special experience!

6 gennaio 2026
Non scritta su invito
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Risposta di Veeno

Thank you for your feedback James, it's appreciated! 😊

Valutata 5 stelle su 5

My son gifted me a wine tasting…

My son gifted me a wine tasting experience voucher for Christmas. When I attempted to book, I received a rather abrupt response stating that vouchers aren't valid for Saturday nights and that we should have checked the fine print. Curious, I called again without mentioning the voucher and found out I could reserve a table for the same experience on a Saturday! It's quite frustrating that they sell these vouchers and then restrict usage. I would suggest avoiding buying vouchers from them.

5 gennaio 2026
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Risposta di Veeno

Thank you for your feedback, Steve, it's appreciated! 😊

Valutata 5 stelle su 5

Wonderful tasting experience!

We had a voucher for the Taste of Sicily experience at Veeno Edinburgh (Rose Street). We absolutely loved it! Staff could not have been more friendly or helpful. The sharing platter and matching wines were delicious. We plan to go back and take family / friends. Lovely atmosphere too. Thank you, Veeno 👏

1 dicembre 2025
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Risposta di Veeno

Thank you very much Erica, we appreciate your feedback! 😊

Valutata 1 stelle su 5

Nightmare

Tried to book and join my daughter with my voucher in Chester. Phone constantly engaged for 2 weeks and no answer from their booking website. Chat also useless kept asking for a booking number!!! Avoid!!

15 luglio 2025
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Risposta di Veeno

Dear Jeff,

We’re very sorry to hear about your recent experience trying to get in touch with us. We completely understand how frustrating it must have been not being able to speak to someone directly—especially when you were eager to make a booking for your daughter using a voucher.

Please accept our sincere apologies for the difficulty you faced with our phone lines and the lack of response via email and chat. We’ve recently experienced a much higher volume of enquiries than usual, and while that’s no excuse, we are working hard to improve our response times across all channels.

If you’re still looking to book or need help with your voucher, please email us directly at chester@veenobars.com with the subject line “Urgent – Voucher Booking” so we can prioritise your message.

We truly value your interest in booking with us and hope we’ll have the opportunity to welcome you and your daughter soon.

Kind regards,

VEENO

Valutata 1 stelle su 5

Wouldn’t honour the vouchers

Was bought a voucher for Christmas by my son for a wine tasting experience. On trying to book have been told (fairly curtly) that they don’t allow vouchers on a Saturday night and we should have read the small print. I called again to see if I could book a table for Saturday (without mentioning the voucher) and there was availability for me to book for the same deal as the voucher! Shocking to promote vouchers and take your money but not allow certain times. Advise not to purchase vouchers from this company.

9 aprile 2025
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Risposta di Veeno

Ciao Patrick,

Thank you for your feedback but we mention twice (and clearly) that vouchers are not accepted on Saturdays, regardless of availability or not, it's a question of capacity to propose our experiences to our guests without being overcrowded.
Please note that we are not the only ones limiting usage dates of vouchers.
We hope to see you again soon.

Kind regards,

VEENO

Valutata 2 stelle su 5

I have given 3 stars purely on the…

I have given 3 stars purely on the basis that the wine and paired nibbles were on point, no fault there at all, on redeeming a gift voucher from our daughter the guy at the entrance didn’t seem very happy, then we couldn’t get they’re attention for service, my wife went to the bar to order an extra portion of olives so when we asked for the bill we were charged over £10 for a £4 portion of olives (apparently an undisclosed service charge of 12.5% was acceptable for bad service throughout)) even though we were there with a voucher
Unacceptable service!!!!!!
Infact I’m now reducing to a 2 star

2 marzo 2025
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Risposta di Veeno

Ciao Jim,
Thank you for your feedback and we're sorry to hear about bad experience, this website generally is for reviews of our online store but we will happily discuss with you further about your experience in a Veeno (which location?).
Can you please email us more info at family@veenobars.com?

Thank you, kind regards,

VEENO

Valutata 5 stelle su 5

Very helpful

Slight issue with the delivery (not Veeno's fault) but the manager at the local restaurant sorted it out for us very quickly. Thanks!

15 gennaio 2025
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Risposta di Veeno

Thank you very much John!

Valutata 5 stelle su 5

Exceptional service

Order was personally delivered by local Veeno staff to meet pre Christmas, way beyond what you would expect.

19 dicembre 2024
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Risposta di Veeno

Thank you Iain! Luckily you were not far from our location... 😊

Valutata 5 stelle su 5

100% recommend!

This was a Christmas gift from last year that I finally got round to booking 12 months later…
And it was so worth the wait! We had a lovely evening; Ellie our host was brilliant, so informative on all the wines we tried and what foods should be paired with them.
Would 100% recommend this!

12 dicembre 2024
Non scritta su invito
Valutata 4 stelle su 5

Our first visit to Veeno in Chester as…

Our first visit to Veeno in Chester as my daughter gifted me a voucher for the I Quattro vino for 2 for Father's day. It was cosy, charming and the staff were helpful, personable and knowledgeable about the food and the wines. We really enjoyed it and had the tasting platter with wine pairing. We saw other customers food too from the normal menu which looked very nice and plentiful.

4 dicembre 2024
Non scritta su invito
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Risposta di Veeno

Thank you very much for your kind review! 😊

Valutata 3 stelle su 5

Easy to order but lacking tracking…

Easy to order but lacking tracking information.
Wine price was much better than in the wine bar itself even though they were giving a discount.
Shame they do not keep prices in the wine bar the same as the online shop.

11 ottobre 2024
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Risposta di Veeno

Ciao Martin,

Thank you for your feedback.
We rely on Parcelforce for the delivery and dependent on their communication and we're sorry that you didn't get enough communication. As well, we couldn't possibly put the prices of our wines in our venues as the online price, we have rent/business rates/salaries/utilities/etc. to pay for... 😊

Kind regards,


VEENO

Valutata 1 stelle su 5

Disappointing

Purchased a selection of meats and cheese and some wine to celebrate our anniversary. Nothing arrived during shipping timescales and then an email arrived saying my order had been refunded with no explanation why. When I queried this via email I was told they no longer ship food products via parcel force… why are the food products on your ‘online shop’ if they can’t be shipped? Confusing. I fed this back via email and haven’t even had a response from the customer service team.
A very different experience compared with our in-store one in Edinburgh. I won’t be trying to order from the online store again.

25 luglio 2024
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Risposta di Veeno

Ciao Frances,

As mentioned to you by email, we're sorry for the confusion someone from our team should have been in contact with before the refund was issued.

Unfortunately we no longer send food items via Parcelforce so we weren't unable to fulfil your Veeno Board + Family Wine order.
The system was updated but something happened and we're sorry about that.
Ordering food has become difficult to fulfil hence we we ill stick to wine for the foreseeable future.

Kind regards,

Veeno

Valutata 5 stelle su 5

Fast and Reliable.

The order process was very quick and the items were well-packaged and delivered in a timely manner.

23 agosto 2024
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Risposta di Veeno

Thank you for your order and feedback! :)

Valutata 5 stelle su 5

The wine we ordered was no longer…

The wine we ordered was no longer available but staff at Veeno offered an alternative and it arrived within 2 days. Fantastic service.

7 agosto 2024
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Risposta di Veeno

Ciao Karen,

Thank you very much for your kind review and we really hope you'll enjoy the wine! 😊

Kind regards,

VEENO

Valutata 5 stelle su 5

We recently spent a blissful few hours…

We recently spent a blissful few hours at the Veeno Wine Bar in Chester to watch The Duke of Westminster’s wedding at Chester Cathedral - the bar is THE best viewing point of the front of the cathedral!

Nico, Ellie & the team couldn’t have been more accommodating, they really did help make the day extra special 👌🏼

The food, drink & service here is always excellent so whether you’re visiting Chester for the weekend or are a fellow Cestrian, add Veeno’s to your itinerary!

Thank you Nico, Ellie & the rest of your team for such a memorable day! 🥂

7 giugno 2024
Non scritta su invito
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Risposta di Veeno

Thank you very much for you feedback Rosalind, we really appreciate it! 😊
We've passed on to the team in Chester and we hope to see you again soon.

Kind regards,

VEENO

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