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Valutata 5 stelle su 5

Very pale and not usually one for makeup but it’s nice to be able to cover up my spots sometimes. This does that perfectly without making it look like I’m wearing foundation so doesn’t look strange if... Leggi di più

Valutata 5 stelle su 5

I ordered the In your face water tint. I’ve been using tinted moisturisers for years and this part moisturiser part foundation is the best one I’ve ever used. It doesn’t feel as though you’re wearing... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Processing was fast,well packaged presentation is really nice too. My only issue is HERMES as the courier I hope you can have the option of using royal mail for some of us. they friendly reliable... Leggi di più

Valutata 5 stelle su 5

I love the colour match, scent and staying power of this product! I have quite oily, combination skin and have been blending with a damp beauty blender after speaking with Romi, which does the tric... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di prodotti di bellezza
  2. Fornitore di cosmetici e profumi
  3. Industria cosmetica
  4. Negozio di prodotti di bellezza

Scritti dall'azienda

UNDO old school beauty norms, biases & stereotypes. Gender inclusivity, ethnic diversity and sustainability is our norm. That's how we celebrate your individual flair, and bring it into the everyday. 🌱 Vegan 🐰 Cruelty Free 🇬🇧 Made in UK


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

123 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(123)

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Great service from seller...... bad courier Choice

Processing was fast,well packaged presentation is really nice too.
My only issue is
HERMES as the courier
I hope you can have the option of using royal mail for some of us. they friendly reliable and trustworthy
Hermes is a bad dose of STRESS and ANXIETY for me
If not for Hermes, I would definitely give 5stars (I avoid anything to do with Hermes where i can

2 gennaio 2022
Valutata 5 stelle su 5

Love it

Very pale and not usually one for makeup but it’s nice to be able to cover up my spots sometimes. This does that perfectly without making it look like I’m wearing foundation so doesn’t look strange if I don’t put on any other makeup.

25 dicembre 2021
Valutata 5 stelle su 5

Customer service great, I need practice with the product

Customer service was great. Easy to order and it arrived swiftly.
I am still getting used to the product, I find it tricky to blend in. When I get it right it looks and feels great. When I get it wrong it dries too quickly and streaks, once dry it’s difficult to blend out. Hoping a bit more practice will help. It feels great on the skin, light, dry and airy (not heavy or overly oily/creamy)

11 ottobre 2021
Valutata 5 stelle su 5

Excellent

I highly recommend UnDid for their ethos, the quality of the product and their Customer Service. I ordered my tint and it arrived the next day. Unfortunately when I put it on, the shade was too dark for my skin. I contacted customer service and they sent me a lighter tint, which also arrived really quickly. The tint itself is fantastic. It feels really light, you don’t feel like you are wearing any make up. Your skin also feels soft and smooth. I found that I only needed one application to even out my skin tone.

30 settembre 2021
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Risposta di UN_DID

Hey Kirsty,

Thank you so much for this amazing review! I'm so glad you had great customer service and your skin is looking and feeling amazing with our water tint :)

UN_DID x

Valutata 5 stelle su 5

Customer Service Amazing Like Their Product

I had ordered the wrong shade thus I emailed them hoping for an exchange or something of the sort, the response was quick and they sent me the correct shade, no fuss! I am also really pleased with the product! It's hydrating, and makes my skin look even in tone and glowy and not greasy. I love it so much.

6 settembre 2021
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Risposta di UN_DID

Hey Alisha,

Thank you so much for taking the time to leave this lovely review. It means so much that you've had a great customer experience and you love our product! :)

UN_DID x

Valutata 5 stelle su 5

Not sure what I was expecting

Not sure what I was expecting. I’ve used many brands of foundation usually the premium brands but got to say it’s up there with the best. Easy to apply, good colour match, nice coverage and lasts all day. Thumbs up.

22 agosto 2021
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Risposta di UN_DID

Hey Davinia,

Thank you so much for taking the time to leave this lovely review. I'm so delighted you're happy with our tint, and you rate it against some of the most premium brands. That's such an honour to hear! :)

UN_DID x

Valutata 1 stelle su 5

Really disappointed

I’m so gutted this didn’t look good for both my sister and I. I got us no.1 and no. 2 shades and they just didn’t work well with our skin at all. I did my normal face prep before using the shades, but when they went onto my face (half and half to find which shade suited me best) they were quite fiddly with a brush to evenly distribute. I used my fingers for the other side of my face but it was very messy and made my fingers look very dirty. Unfortunately when the tint was settled on my face after a while it looked like I used fake tan on my face. I’m black, so as you can imagine this looked horrendous. Then to add to this it dried my face out and part of the tint was peeling around my face. I’m really disappointed this didn’t work for me, I guess I’m just part of the unlucky very few.

17 agosto 2021
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Risposta di UN_DID

Hey Shen,

Thank you for taking the time to leave this feedback and I'm sorry to hear this.

I have a couple of tips and techniques that should help resolve some of these issues you're finding:

Tip 1: if layering on top of other products or on cleansed skin, you just need to ensure that your skin is fully dry before you apply the tint on top. If you apply when your skin is slightly damp or the moisturiser hasn’t absorbed, you may not get the great blended result you are after.

Tip 2: Once you apply the product onto the skin, blend that area immediately - so don’t do dollops all over the skin first.

Tip 3: Once blended and applied, leave it to dry on its own. Just blend and give it a few seconds to absorb into the skin naturally (it doesn’t like being overworked) 😊. If you’re rubbing it in a lot, you may see some peeling that you mention.

We're happy to discuss further if you'd like? You can reach us on hello@theundid.com.

Thanks,
UN_DID x

Valutata 5 stelle su 5

Excellent service!!👍☺

Excellent service!!👍☺. Delighted with my tint. Perfect match 👌

10 agosto 2021
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Risposta di UN_DID

Hey Julie,

Thank you for taking the time to leave this lovely review. I'm so happy you had a great experience with us and you're loving your tint :)

UN_DID x

Valutata 5 stelle su 5

Amazing and very prompt customer…

Amazing and very prompt customer service. I ordered the wrong shade and it was swapped for the correct one with no hassle. Thank you so much!

2 agosto 2021
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Risposta di UN_DID

Hey Kirsty,

This such a lovely review, thank you for taking the time to post it. We're delighted that you received such great service from us :)

UN_DID x

Valutata 5 stelle su 5

Possibly the best customer service I've…

Possibly the best customer service I've ever received! Responded immediately regarding enquiries about a mistake I'd made in my order and also immediately following a colour matching exchange. Understood that the company is small and working to grow - this level of customer service will definitely help in that ambition - you deserve it!

22 luglio 2021
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Risposta di UN_DID

Hey Catherine,

This is such high praise, we're absolutely delighted that you received amazing service from us. You're right - we're a small business and want to ensure every customer is really happy. Thank you for supporting us :)

UN_DID x

Valutata 5 stelle su 5

Every time I contacted customer service…

Every time I contacted customer service I was replied back to within minutes. This was both prior to my order when I had questions about it and both after when I needed help after I received it. I also received my order the very next day after ordering it. Which is remarkable.

Unfortunately however I found the product useless for me which I have voiced to customer service. With no response. In the interest of being fair I have still provided 5 stars as delivery and interaction was brilliant.

19 luglio 2021
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Risposta di UN_DID

Hello Omead,

Thank you for taking the time to leave this review, we really appreciate it :)

UN_DID x

Valutata 5 stelle su 5

Absolutely love it!

Absolutely love the foundation - really lightweight, non-greasy and natural looking. I have dark, oily/combo skin with slight hyperpigmentation and it works great with the rest of my skincare and makeup.

Made the mistake of ordering a shade slightly too dark and left a message on the ‘contact us’ part of the website - was contacted right away and told that a lighter shade is already in the post! Amazing product and amazing service too ❤️

19 luglio 2021
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Risposta di UN_DID

Hey Saffron,

Thank you so much for taking the time to leave this lovely review. I am so glad our product works well with your skin type and skin routine, and that you received amazing customer service. We're chuffed :)

UN_DID x

Valutata 5 stelle su 5

What a product and what amazing…

What a product and what amazing customer service. Romi was amazing with the aftercare I received. The product is so light weight and natural. Perfect for a quick get ready in the mornings! This product gives you the naked skin feel with a lovely even skin tone and skin care at the same time!!!! totally converted to this!! Highly recommend

17 luglio 2021
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Risposta di UN_DID

Hey Victoria,

Thank you so much for this review! I am so delighted you had great customer service from us, and you're getting barely there, natural results :)

UN_DID x

Valutata 5 stelle su 5

Super response

Really quick response when I asked for an exchange.

11 luglio 2021
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Risposta di UN_DID

Hey Lucie,

Thank you so much for this review. So happy you received great customer service :)

UN_DID x

Valutata 5 stelle su 5

5 Star Customer service

Bought this foundation as it was the first one I have seen that focuses on skin care not just covering up!
Really liked the coverage as I am not a heavy makeup wearer, took some practice to apply.
Had some issues with getting a shade to suit me but the customer service was amazing! Quick response and helped me get the right shade! As well as being super friendly!!

9 luglio 2021
Non scritta su invito
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Risposta di UN_DID

Hi Emma,

Thank you so much for taking the time to leave this lovely review. I am so delighted you're getting some lovely results and you're happy with our customer service :)

UN_DID x

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