The Trade Centre Wales - Cardiff North Recensioni 

rhys was lovely, patient and explained everything thoroughly, even put the mats in my car for me! great experience

Very professional and helpful sales team. Comprehensive sales process. Great venue. Highly impressed. Big thanks to Daniel from Ebbw Vale

Nightmare!
On the 26th August 2025 my Wife and I having heard amazing claims on the Radio about Top Quality cars at reasonable prices went to Trade Centre Wales at Abercynon. We were greeted by a pleasant young man and was invited to look around, upon browsing the cars in stock it became obvious that all of the cars that were advertised on the Radio were nowhere to be seen, if they ever existed in the first place. Undeterred by this we decided to have a good look round and see if anything stood out. We found a 2018 Blue Ford Ecosport and decided it was for us, we negotiated the price down a bit due to some marks on the bodywork and went inside to do the paperwork. Then the big sell started, they pushed and pushed for us to take out an extended warranty, claiming everything that could go wrong would be covered and could we please leave a 5 star review on Trustpilot straight away. We relented and agreed and signed on the dotted line after paying £3200 deposit and entering into a finance agreement for the rest, working out as £13,000 over the five years. We drove away happy, oh how this would change.
The first time I turned the headlights on, neither of them worked and within 2 weeks of having the car had to take it back to TCW’s service department, where they had to change both headlight units……I thought to myself, how on earth did it pass the 99 point check when the lights were faulty. Over the next 9 months we had relatively little trouble apart from the odd rattle here and there and the tyre pressure light continually coming on.
On June 17th this year after only doing 6000 miles in a car that cost us a considerable sum of money, everything went wrong. Whilst driving home from a trip without warning the Engine Oil Pressure Low warning light came on and the car just died. Unable to get to a safe place on a major road with no hard shoulder, we were left stranded halfway in the carriageway and immediately exited the vehicle and found a point of safety. We contacted the police and they said someone would be with us ASAP. Unsure which recovering company was part of the extended warranty we tried to find TCW’s number online but we had no internet connection. After getting a family member to find the number we contacted TCW and they said we were with the AA, after explaining our predicament, stranded in a dangerous place with no internet, we asked if the person at TCW could find the AA number for us, they said NO and put the phone down. We were gobsmacked!!!
We eventually after more phone calls got the AA information and arranged for them to come and assist us. The Highways Agency arrived and towed the car 1/4 mile to a lay-by and made sure we were safe. Upon arrival and following a short investigation the AA man told us that the problem was most likely a problem with the Wet Belt and that these cars were notorious for such problems. After an AA relay we managed to get the car towed home to South Wales and whilst this took place we managed to arrange with the warranty company an appointment for the car to be looked at by one of their recommended garages but not till 8 days later and no offer of a courtesy car. I had to rely on work colleagues to give me lifts into work, at considerable inconvenience to them. We then had to arrange for the AA to get the car to the garage for us on 25th June, resulting in myself and my wife having to take the day off work.
After closer inspection of the car the garage said it was definitely a problem with the Wet Belt and the warranty company had informed them it was not covered by our supposedly all singing and dancing warranty and the cost to replace the engine would be almost £7500. We contacted TCW and argued that no way a car costing as much as it did should be breaking down in such a catastrophic manner after 9 months and only 6000 miles. After weeks of phone calls to TCW, the warranty company and our finance company with no luck and no light at the end of the tunnel causing huge stress to myself and my wife, we finally arranged for Scotia and independent company to come and look at the car and assess the damage and the cause of the breakdown. This cost us an additional £225 on top of the cost of the original garage to inspect the vehicle and and the cost to recover the car again from the garage to a different location as they could no longer have the car at their premises.
5 weeks after the breakdown the independent inspection took place and following the subsequent report it was found that the Wet Belt was intact and because of the Belt breaking down it had caused oil starvation to the engine and caused a catastrophic engine failure and that TCW were liable after selling us a car without satisfactory durability. So now it’s a battle with TCW to get them to fix the car to a standard satisfactory to us, so the stress and upset continues.
Watch this Space!!!!

After a delay in recieving confirmation the car was ready the hand over process was quick and easy with friendly staff. Overall really good service, all staff were polite and helpful.

Iv got to say the best service iv ever had

All of the staff were helpful, from sales men to finance staff. Amazing service very easy to navigate through everything with them.
Special thanks to
Connor, Ross, Jacob and Meg.

Matthew was very helpful and kind. Made the process very easy.

Excellent service. Helpful advice and professional throughout. Helped me find a car suitable which I could afford. Would recommend.

Great service from Libby when purchasing our new car.

Perfect service from the whole team but esp from the sales team and Matthew thank you for all your help with my new car

Rhys was a great help getting the deal over the line

rhys and matthew were amazing!

Would like to say Mathew and Rees was amazing with us and very professional

Don’t buy your car from these people, the majority of 5star reviews are from people who have just bought and have been asked to do so. From the moment you leave with the car the aftercare is non existent, I paid for the protection pack and 7 months later they still haven’t delivered the full product, it’s worthless, don’t buy it. Same with this monthly cover they push, it’s not worth the paper it’s written on. Their customer service is next to the worst I’ve ever experienced, go any buy your car from smaller car shops because these lot are just all about the money

Mia and Tia were both very helpful, friendly and provided terrific customer service

Great service today with Matthew who was a pleasure to deal with.
We were his last customers and he didn't rush us. Great experience all around.

Really easy process with Rhys great service and polite

Tia was very helpful. all went through smoothly

Cant thank Rhys, Dean and wayne enough for there help in buying our car. From start to finish they made the process swift, easy and as effortless as possible