Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Dettagli dell'azienda


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

14 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,8

Tutte le recensioni

(14)

14 recensioni negli ultimi 12 mesi

Scrivi una recensione

Eseguiamo dei controlli sulle recensioni

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Horrible Customer Service …

On 6/23/26 I ordered "Regime Change" by Jonathan Swan and Maggie Haberman. I did get a link to an e-book but nowhere did it say I was not ordering a physical book. I emailed them immediately to request a refund IF I was not getting the physical book. No response. I sent 2 more emails to no avail. Today is 7/7 and I still have not received a response, the physical book or a refund. I just sent another email. If I don't get a response within 24 hours I will report a fraudulent transaction to my credit card company.

26 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Complete Scam

Would give no stars if I could. Complete scam. Like others ordered a hardcover book and was sent a digital download. Customer service is trying to convince me I ordered an ebook. I sent a screen shot of the hardcover option. Avoid this site.

22 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Same as so many other people

Same as so many other people, I ordered a hardcover book and they said it was a digital copy. The advertisement was clear that it was a hardcover book. They said I was mistaken. What a scam!
Fortunately I ordered through PayPal and should receive a refund.

13 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Fraudulent Company!

Fraudulent Company!! I bought a hardcover book but it never arrived. When I reached out they told me it was a digital copy, but the website details clearly indicate that it's a hardcover copy. Customer service is wither AI or foreign because they are giving repetitive and irrelevant information.
Scam
Fraud

12 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

Bait and switch

I ordered a book from them and it was described as hardcover and all I got was a downloadable ebook. I tried to get in touch and was told that they’re sorry and can’t give a refund. Real bait and switch. Be forewarned before ordering from them. I wish I could include a screenshot of what I was promised.

17 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Scam company

Scam company, don't buy from them. Like others, I ordered a hard copy of a book and received a link for a PDF. Based on the other reviews, I don't plan to try to get my money back. Maybe if I had charged it I would, but I stupidly paid with Venmo

16 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

SCAM Alert! I ordered a "Hardcover" book…

I ordered a "hardcover" book on Feb 13th and paid with my VISA. On Feb 15th, the VISA charge hit. On February 20th I emailed the company and asked about the progress of my book. They replied that they had already sent it, it was an eBook, and to check my spam filter. There is was: a link to a download. This is NOT what I ordered. I sent a screenshot of my order from their website back to the seller... it clearly showed "Hardcover" as the book format. Got a longer email that said basically "sorry, you already got the link, we can't refund and won't send you a hardcover."
I finally googled the website and found these reviews. In a way, it was a relief to find out that I wasn't crazy... and that "Releford" is a very bad man. I had this happen once before, several years ago, but it was from a foreign website. Thetopbok website looks legitimate, including a physical address in KY and a phone number... I thought it was the real deal. IT IS NOT.
I don't know what one can do, where one can report, or how this can be stopped... and the owner of this SCAM knows that.
What I did do is go to my VISA billing online and file a report. I got my $10 back and I let them know that this was a SCAM-site and attached the link to this review site. I hope Mr. Releford is greatly inconvenienced and has to set up another website to continue his nasty ways. This sort of thing makes me very sad about my fellow man. I'm sorry if you were scammed... I hope people read this before making the same mistake I did.

15 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

I ordered a hardcover book and was…

I ordered a hardcover book and was scammed out of an actual book and instead received an ebook. When I sent an email I was sent on a neverending loop of AI responses that got me no where including no refund. I am filing a claim with PayPal. Buyer beware this is a scam.

31 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Book never received

I ordered a hardcover book from thetopbok.com. I never received the book. They didn’t send a confirmation email. The payment indicated I paid a “Tremaine Releford.” All replies come from a different email address. This is not a legitimate business.

10 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Scam

Scam! I ordered two hardback books and received downloads instead. When I emailed the company, they stated I ordered digital copies. The screen automatically defaults to “hardcover” and you would have to purposely change your selection to not order a hardcover book. There is no way to talk to a human, only email. They will not answer any of my follow up emails. The digital copies are of no use to me as I am unable to read screens for an extended period of time nor do I want to print all those pages on my own. Do not do business with this company. UPDATE: I received an second email from them stating I could not receive a refund because it was a digital order. I am not the only one that has had this problem.

25 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

Got scammed

Got scammed. It’s very clear when ordering you are requesting a hardcover book. Instead they sent me a link to the PDF of the book I ordered. When I emailed asking about the physical book, they told me I had ordered an ebook! All over the board. I do not believe this is a real company. If the PDF is actually of the book, I haven’t read it to know, I will be shocked—still not what I ordered. I have a screenshot of my order stating I ordered a hardcover copy. I’ve opened a case with Venmo (what I paid with) to try to get my money back.

9 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

SCAM website/company!

Placed an order for what I thought was a hardcover book. I never received an order confirmation email with order number or anything similar.
It stated very clearly on the product page that I was purchasing a hardcover book. When I reached out to the company, they stated that I had purchased an ebook, which I had not. If you look at the website product page I included, it clearly states "hardcover," and that is what I chose.
I repeatedly emailed them back throughout the day today, but I get the same email response each time - I'm convinced it's a random automated message and I'm never emailing with an actual human.
I got my money back, but only after opening a case with PayPal.
If you look them up online, which I should have done from the start, the details are few and a bit sketchy.
DO NOT trust this "company."

13 gennaio 2026
Non scritta su invito

Questa è la tua azienda?

Reclama subito il tuo profilo per accedere agli strumenti business gratuiti di Trustpilot e avvicinarti ai tuoi clienti.

Crea un account gratuito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più