The Sole Supplier Recensioni 

419
•
TrustScore 4 su 5

4,1

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Valutata 1 stelle su 5

I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... Leggi di più

Valutata 5 stelle su 5

Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... Leggi di più

Valutata 5 stelle su 5

My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... Leggi di più

Dettagli dell'azienda

  1. Eventi e intrattenimento

Scritti dall'azienda

The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

419 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(419)

33 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Nike air Jordan 4s

I had an issue giving them the wrong address to start with. I emailed them and it was rectified straightaway. I had several emails from them to keep me in the loop where my trainers were and an email to make sure I had received them without any issues. Very happy overall and easy transaction!

23 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi - Thank you so much for your kind review, we're glad to hear the product arrived safely in the end! Hope you enjoy!

Valutata 5 stelle su 5

Great service!

The shoes I wanted were really difficult to get. Managed to get them here, delivered within 2 days in perfect condition

17 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Leah, thank you so much for your kind review. We're so glad you love your purchase!

Valutata 5 stelle su 5

Very happy customer

I could not find the trainers I wanted anywhere at all as they had all sold out. I stumbled across The Soul Suppler online and they had some in stock. Yes, the trainers were slightly more expensive, but not by that much. At first I was very dubious if this was a legit company, but after reading the reviews on trustpilot, I decided to go for it. I received verification that the trainers were indeed authentic. I found the communication was great, I got sent several updates and the trainers were delivered very quickly. I would highly recommend this company.

22 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Kerry, thank you so much for your kind review. We're so glad you love the shoes and the communication throughout your order process. Hope to see you again soon!

Valutata 5 stelle su 5

Excellent customer service and shoes!

I ordered some shoes from Sole Supplier recently and I couldn’t fault the product or customer service. I had issues tracking my shoes and Caitlin was really helpful, giving me regular updates and checking that there were no further issues when my package did arrive. I would definitely recommend them and will 100% be ordering from there again!

13 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Samantha - Thank you for your kind review, we're glad our customer service team were able to assist and we hope you enjoy your purchase!

Valutata 5 stelle su 5

I had issues with UPS delivery and my…

I had issues with UPS delivery and my purchase was delayed, I got in touch with the TSS mailbox and Emily picked this up. She was very proactive in helping me with the issue and responded promptly to emails. In addition to resolving this I was offered 10% off my purchase due to my issue, all in all a very good and fair customer experience.

13 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Glenn - Thank you for your kind review, we hope you enjoy your purchase!

Valutata 5 stelle su 5

Unreal service from start to finish

Unreal service from start to finish, had shoes within a couple day, even after a mix up with my order(my fault😂) Customer service on point responded to email straight away and overall great experience

15 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Thank you so much for your review - We're so glad everything was sorted and our customer service team could help you out.

Valutata 5 stelle su 5

Jordan 4 Military Blue

I unfortunately missed the drop on a set of Jordan 4's over the May bank holiday so ordered a pair on The Sole Supplier. Understanding that the bank holiday would interrupt normal business, I waited for a few days into the week but still hadn't heard anything, so I got in contact with customer support and Catlin messaged me back, she was amazing and provided me with updates and helped expedite the seller. The trainers arrived a day before i was told so all in all a very good service and experience for me.

8 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Pete - Thank you so much for your kind review. We're really sorry about the delay but we're so glad that Caitlin managed to sort it for you and everything was okay in the end. Enjoy your shoes!

Valutata 5 stelle su 5

Great customer service from Caitlin

Great customer service from Caitlin. Was helpful and provided all the support I needed to get my order delivered. Am definitely going to order again.

15 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Augustine, thank you so much for your kind review. We're so happy that Caitlin managed to help you out.

Valutata 5 stelle su 5

I’ve ordered before and I will continue…

I’ve ordered before and I will continue to order again! Great customer service from Caitlin, got back to me so quickly and delivered genuinely helpful feedback. Can’t wait to get more shoes

13 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Provat - Thank you very much for your kind review, we're so glad you had a great experience on The Sole Supplier Marketplace.

Valutata 5 stelle su 5

Quick delivery from purchase to time…

Quick delivery from purchase to time received, perfect condition and no problems.

10 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi - Thank you very much for your kind review, we're so glad you had a great experience on The Sole Supplier Marketplace.

Valutata 5 stelle su 5

Customer service great

Customer service great, they were super helpful as I had to send the trainers back as wasn't happy with the quality

9 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Ray - Thank you so much for your kind review. We're really sorry about the quality control of your order, but we're really glad we managed to rectify this for you. Hope to see you again soon!

Valutata 5 stelle su 5

I very much Recommend 💯

I had an exceptional experience with The Sole Supplier from start to finish. Firstly, their delivery service was prompt and reliable, ensuring my sneakers arrived in perfect condition and right on time. The authenticity of the sneakers was unquestionable, giving me peace of mind that I was purchasing genuine products. Moreover, their customer service team went above and beyond to assist me throughout the process. I initially couldn’t find the parcel and they were incredibly helpful and responsive, addressing any queries or concerns I had promptly and efficiently. Overall, I highly recommend The Sole Supplier to anyone looking for quality sneakers and outstanding service.

4 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Moon Light - Thank you very much for your kind review, we're glad our customer service team were able to assist you on locating your parcel!

Valutata 5 stelle su 5

Had a small issue with the courier

Had a small issue with the courier. Emily was extremely helpful. The service from the sole supplier is excellent. Definitely recommend.

2 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Anisa - thank you so much for the kind review, we're so glad it got sorted in the end!

Valutata 1 stelle su 5

ordered brown trainers

ordered brown trainers, confirmed with receipt and photo of trainers but different colour arrived. Emailed customer service with no reply. Useless

1 maggio 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Chloe - Thank you for your email. We are so sorry that you have received the incorrect pair of shoes. We received your response just past 9:30pm last night and therefore it can take up to 1 working day for our customer service team to reply again.

A returns label has been provided and you will be refunded in full once the parcel has arrived safely back to our HQ.

Valutata 5 stelle su 5

Great experience as a seller

Great experience as a seller - really easy process to sell and verify on the app, takes less commission than competitors, have sold more recently than I have on a competitors website, payment for transaction is quick. Notified of sale via text as well as email and quicker payment schedule than that of competitors. Very impressed.

30 aprile 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Helen - Thank you so much for your lovely review. We love having you as a seller on The Sole Supplier Marketplace and if you ever need anything, please just reach out!

Valutata 5 stelle su 5

Lovely shoes

Lovely shoes - slight delay and confusion with courier but customer service were very helpful and looked into it straight away. Very impressed with whole service, thank you

29 aprile 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Kayley, thank you so much for your kind review. We are so sorry that you had some issues with the courier, but really glad that our customer service team were able to assist!

Valutata 5 stelle su 5

Faultless service really

Faultless service really… good price for a very difficult to find product, solid Comms and delivered quickly!

24 aprile 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi Matthew - thank you for your kind review, we really hope you love your pair! :)

Valutata 5 stelle su 5

Fast delivery and reliable source when…

Fast delivery and reliable source when it comes to buying your favorite sneakers,product seems to be legit as well.
Recommend 100%

24 aprile 2024
Non scritta su invito
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Risposta di The Sole Supplier

Hi B - thank you for your kind review, we really hope you love your pair! :)

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