The Shade Store Recensioni 68

I have spent a considerable amount of money with the Shade Store over the years, however when I tried to set up an appointment in recent months. I was blown off, staff scheduled appointments and did not show up and then they just stopped responding to phone calls. This was the Montclair NJ location. Beyond horrible customer service. I regret ever using them for my shade needs.

Have had electric shades in two other homes in the pas. So we know how this all works. The shades themselves and the installation, and the quality were very good. No complaints there. However, I made it very clearer at the beginning of the purchase process that I wanted this system to integrate with our Apple home kit. We have had Lutron lighting and Lutron shades before and it is seamless. If this is important to you, do not buy TheShadeStore shades. They constantly disconnect from the Apple HomeKit and at this point I do not even use that integration anymore. Sounds like a small issue as I can still use TheShadeStore app, but as I said, I made it very clear that I wanted this to work seamlessly. I was assured that it would. It does not. We have had multiple customer service calls to try to fix the issue, however, quite frankly, the techs really do not know much about this. At this point, it is what it is. But we will absolutely use Lutron again in the future. 

Two of my remote controls broke, which meant I couldn’t raise or lower my blinds. I ordered replacements, but it took more than two weeks for them to arrive. When they finally did, I followed all the videos and instructions but was unable to pair them.

I called customer service again hoping to troubleshoot over the phone, only to be told that no technician is available for virtual troubleshooting for another week. That means I now have to wait yet another week before I can even use my blinds again.

For such a premium brand, this level of customer service is extremely disappointing.

Avoid The Shade Store – Ongoing Delays, Measurement Errors, and Poor Communication
Review body:
I purchased custom shades and draperies for my master bedroom and living room from The Shade Store in December, and it’s been a complete disaster.
Nearly four months later (approaching April), I still don’t have any draperies installed. Large boxes are cluttering my home, taking up space with no resolution in sight.
Their team came to measure four separate times, yet they still got it wrong and produced incorrect items. Communication has been impossible—there’s no clear timeline for when (or if) the job will finally be completed.
The entire experience has been unprofessional, frustrating, and aggravating. I deeply regret choosing them and strongly do not recommend The Shade Store to anyone. Save yourself the headache and look elsewhere for window treatments.

Israel Range was our installer, and he was exceptional from start to finish. He arrived on time, was friendly, polite, and clearly very knowledgeable. He worked hard and stayed extremely organized and efficient throughout the entire process. The installation went smoothly and the results were outstanding.
We couldn’t be happier — 5 stars for sure.

The worst experience ever with a high end product. Showroom and sales person very nice. Then you Pay up front in full. Then everything goes to rock bottom. Delayed installation and incompetent, unprofessional and unresponsive installation and customer service teams. No one inside this company communicates. Installation operated by a third party. Wrong size shades initially sent. Valance was too large to fit on their truck so we stored until installation. Weeks and months between installation visits even though mistakes solely Shade Store Fault. Three times they sent single installer when they needed two installers and their notes clearly stated two installers were needed. Then rollers came in rolled the wrong way so yet another installation visit weeks later. Valances were wrong and needed to be reordered. You have to hire your own electrician for low voltage installation of their motorized shades. They sent wrong supplies, no chargers, then wrong equipment and wrong specs sent to our electrician requiring 3 extra visits by the electrician at our expense due to their incompetence. Then they still sent wrong parts — twice so installers had to come back yet again weeks later. Missed holiday install. Installers damaged brand new sliding glass doors. Incurred great additional expense, so much lost time, delays and continual upset. Constantly hounding their customer service and installation department with little to no response from them. Countless emails we sent.phone calls with no call backs. I can’t describe how awful, upsetting and costly this has all been. They offered a nominal reimbursement after months and months and months which has still not been processed. Despicable and Terrible. Aside from the extreme expense — save yourself the stress and upset dealing with this disreputable company. Minus 100 stars. Truly bad

We have had ongoing problems with this business. We ordered over $35,000 in draperies and shades last May and are still waiting for several items. One fabric was promised for November, arrived in January, and although completed, they could not schedule installation until mid‑April, 3 months after the fabric arrived.
The excuse is they need two installers and don’t have an open time until mid-April. We had expected it all to be done before the end of 2025.
We now have 5 huge boxes they expect us to store for a month with 4 more being delivered tomorrow.
For two of the three rooms, they delivered the first set of valences badly bubbled. We were later told the fabric was unsuitable, though this was never disclosed upfront. The company agreed to remake them at no cost, but the replacements—completed weeks ago—were supposed to be run horizontally to avoid seams and instead they came in running vertically with seams. They are now redoing the valences for a third time.
And though these are also finished and have been delivered, they do not have installers to install them.
I would never recommend this company. It isn’t the salespersons’ fault but the production team and installation team have repeatedly dropped the ball. We have been waiting over 9 months to have this completed, and much of the delay was their fault. You would think they would make this a priority and just find a way to get it done. They are understaffed and no one seems to care about customer service and fixing problems they caused. We have had ongoing problems with this business. We ordered over $35,000 in draperies and shades last May and are still waiting for several items. One fabric was promised for November, arrived in January, and although completed, cannot be installed until mid‑April.
The excuse is they need two people and don’t have a full day to book them to complete the installation. We had expected it all done before the end of 2025.
We now have 5 huge boxes sitting in a room with 4 more being delivered tomorrow. We have 22 people for the Jewish Holiday with many staying over and living in a condo there is no room to store these boxes in our small storage facility.
In the two guest rooms, the first set of valences and drapes arrived badly bubbled. We were later told the fabric was unsuitable, though this was never disclosed upfront. The company agreed to remake them at no cost, but the replacements—completed weeks ago—were incorrectly seamed instead of railroaded. They are now redoing the valences for a third time.
And though these are also finished they cannot seem to find the installers to install them now.
I would never recommend this company. It isn’t the salespersons’ fault but the production team and installation team have not been cooperative. Upper management should be able to remedy this before the 1st of April when our company arrives. I have written to upper management but have not had great results. It is still scheduled at the beginning and end of the second week of April. Why they can’t hire the installers to do this prior is not making any sense and given our patience at this point they should be bending over backwards. They have a strict policy of requiring full payment upfront - now I know why. DO NOT USE THEM.

Everything is great until the product shows up. Getting any sort of resolution for damaged products or products that don't fit (even though they measured and designed it!) has been proven IMPOSSIBLE. It's been months.

Emails I sent to numerous team members - never received responses for weeks despite followups.

Voicemails and messages left - no responses.

Retelling the situation over and over to new team members - waste of my time because they wouldn't follow up.

I am sure the shade is great when it works. But if it doesn't, the team seems to have no protocol and no sense of proper communication.

Two shades I purchased which are under warranty are broken and/or damaged. The two different employees I have worked with over the past 9 months (!) make hollow promises to follow through and do not return my emails. Because of this inaction, it appears that the Shade Store is more interested in selling shades than honoring their warranty commitment to their customers, which is, in effect, tantamount to NO warranty after purchase.

Very poor customer service Very poor quality Broken motor after one year Would not fix it Never buy again 😡

Stay away from the Shade Store. I wish I'd read these reviews. I'm now 5 months in of following up on one curtain that was 1. made wrong, then 2. replacement came broken, 3. replacement didn't fit properly. This company does NOT care about customers.
Edit: response here from Karissa Baboian, SVP Customer Experience. Reached out and no response. Another two weeks of no response from store team either.
Update: finally got the curtain installed. it's fine. No follow up from the Shade Store to ensure it was correct. They really do not care about their customers or having repeat business.

Terrible customer service. Cancelled transaction one day after 700$ charge for measurement. Still trying to get credit card refund after 5 weeks.

My Shade Store experience:
After personally visiting the Shade Store, I made an appointment (two weeks out) for a late day visit and measurement. A few days later I also received an email from someone named Zach Gibbs, claiming to to be the owner, thanking me for the business and offering to reach out with any questions or concerns.

Shortly before arrival time on the day of my appointment, I received a call from the Shade Store informing me that their technician was running late and requesting a reschedule between 4:30-7:30PM that same day. I agreed and my wife and I then arranged our schedules to accommodate their request. The revised and agreed-upon time came and went with no visit - and no call.

About a week later, I received an automated email inviting me to reschedule the appointment "I had missed". Instead, I replied back to Page Morris, my salesperson to inquire and complain about what originally happened. In return, I received what seemed to be a sincere apology, an offer to return and offer to remediate, which I accepted and thanked Page. When another appointment still had not been scheduled after about another week, I followed back up again with Page re-requesting the appointment. No response. I did this two more times. An additional two more blow-offs.

I then followed up on the email from Zach Gibbs, thanking him for his original email and explaining to him what happened, and also letting him know I'd be taking my business elsewhere at this point. No call, no follow-up email.

Short story:if you want to waste your time, be made empty promises and be ignored - The Shade Store is your place!

I'm genuinely heartbroken by my experience with The Shade Store. I trusted them with something important to me and everything went wrong-from bad measurements, fabrics not matching to the wrong curtain hardware and endless delays. We are on year 2 of an unfinished project. What hurts the most is how ignored I felt when I ask for updates or progress on the project. I feel brushed off and overcharged. I expected care and professionalism and instead I was left stressed out, disappointed and out of money, I have already spent over 10 grand... I wouldn't wish this on anyone. Denise, Hailey and Rachel have dissatisfied me beyond words.The amount of time, money and stress this experience caused me was absolutely not worth it.

This is the worst single experience that I have ever had regarding something that I have purchased. The saga is a YEAR long… and not resolved yet. They are always very pleasant … sorry, we will take care of it. But I still have curtains that are just too short! I matter how many fixes they try, the answer is the same. An incorrect product. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. Their lack of attention to this problem makes me wonder if this t some sort of money laundering scheme. They have my money and keep sending new tracks (at $1,000 a pop) and installation guys, only to have the same result ~~~ incorrect drapes. And they are never particularly bothered that this is taking so long. Very strange behavior… at least to me, but now that I see other reviews, I see that I am certainly not alone. What gives? AVOID AT ALL COSTS

The Shade Store- Gilbert, AZ: This is by far the most negligent, criminal company I’ve ever purchased from. I’m too mortified to admit how much I spent with them and I can assure you, the quality of products and installation are absolutely not above what one would find at other companies or online options for far less. I placed my order and handed over a HUGE check, paid in full. There are no refunds as they claim all their window solutions are “custom”. I purchased for 10 windows. An insane amount of money……..for 10 windows. But they hold you hostage once they have your money because only then are you allowed to schedule install….the earliest most often being 2 months away. Note: the sales gal dangled a “I could probably get you in sooner if all your items arrive & you let me know!” Not true. Once my day of installation day finally arrives, the two installers let me know they’re missing all the ceiling brackets for 3 of my windows and 3 of the motorized shades were the wrong size. Reminder: I ONLY HAD TEN WINDOWS to tend to. And they messed up 6 of them. But accidents happen, so obviously they’ll overnight the parts and schedule an install immediately due to THEIR mistake, right?! Especially considering how much I’d spent? NO. It’s been over a week and they’ve only offered me a new January install date and haven’t even addressed the missing motorized shades. This is beyond poor customer service, this is fraud and the way they set it up, the customer has zero legs to stand on. I will be pursuing this to the highest authority until I get my money back.

Wish I had read reviews. Save your time and $, 6 months and they still don't have the project correct. Today they installed a top track on our 2nd store ceiling and they zip tied the whole thing together!! Zip tied it. No less than 8 zip ties. Roman shades don't work, they skip when raising them. Holes so big in blackout drapery stitching that light comes through. Damaged items installed. All after they repeatedly ordered the wrong drapes and products. The person that responds to these reviews is probably a bot, They havent responded to my emails to date. Corporate responsiveness is terrible and getting responses is challenging. They lead you to believe the product is custom amd quality but the quality is terrible.

Shade store sent us a defective shade in a set of four together - after wasting our time for months they couldn’t match the others then told us we would have to re order all 4 - eg pay twice for our original design in 4 years bc of their defective poor quality product.

I wish I had read the reviews before working with The Shade Store. Our experience has been one of the most frustrating and disappointing home improvement projects we’ve ever undertaken.

After months of careful planning, showroom visits, and design consultations since July, we placed an order totaling over $9,000 for custom roller shades. The installation (October 2025) was a complete failure. Several shades were defective, broken, or measured incorrectly, and none fit properly in our windows.

Here are just a few examples:

The hallway roller shade arrived with a broken mechanism, installed crookedly, and now blocks access to our home’s alarm system. The window cannot even open or close.

The kitchen valances were mis-measured and installed using incorrect brackets, leaving large gaps and exposed hardware that look cheap and unfinished.

The office shades could not even be installed because they were the wrong size and would block the alarm sensors.

The sliding door shade was made too narrow despite clear discussions and measurements, allowing significant light leakage.

We immediately contacted The Shade Store — both the showroom and corporate offices — requesting a refund and removal. Despite multiple emails, phone calls, and in-person visits, no one has followed up or taken responsibility. Our messages to the designer, showroom manager, and even the SVP of the company have gone unanswered.

We now have broken shades hanging crookedly, others lying on the floor, damaged walls, and no usable window coverings — after paying more than $9,000. The company has offered no solution other than to “remake” products that we were told by their own designer will not fit due to the window depth and alarm placement.

This is not an isolated case. After researching further, I discovered many similar complaints from other customers online about The Shade Store’s poor quality control, lack of customer service, and refusal to issue refunds.

I am now filing a formal dispute with my credit card company to recover the funds. The Shade Store’s handling of this situation has been irresponsible, unprofessional, and deeply disappointing.

If you are considering this company, please read the reviews carefully and proceed with caution. Once they have your payment, communication and accountability disappear.

Our experience with The Shade Store was very disappointing. While the sales process started well, the installation and post-sale service was horrible. We spent approximately $72,000 on 33 motorized shades, 2 draperies, and 3 blinds; installation was rushed and incomplete. Most shades required adjustment or replacement due to various issues: misalignment, noise, loose cables, and missing hubs. Resolving problems was slow and required us to document each issue, with wait times of up to 8 weeks for service. Draperies were uneven and needed additional visits. Now 7 months after purchase (from February to September 2025), our last repair/adjustment was done. We still have some minor issues but are settling with current sub-optimal result since we have used countless hours already and don’t want to waste more time. Other problems included noisy motors, storage requirements, misaligned seams, automation misses and low production quality. Based on this, I cannot recommend The Shade Store and wish we had chosen our previous house shades from Hunter Douglas.